Customer Reviews for Bobs Lock & Cycle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bobs Lock & Cycle

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Robert F.
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Charged me an extra day for less than an hour extra. Was difficult to locate and very little parking

Louisa B.
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The storage facility gentleman, Kevin, at the original drop off location, was really great! Super helpful and very friendly. He gave me directions to the changed drop off location. However, the man at the drop-off location was not friendly. He was very short and didn't seem interested in assisting at all. When I picked up the tow and loaded the car I was able to get assistance and advice from the employees, but not this guy. He wouldn't even come out and assist with any advice or offer advice while inside and said that I should take it somewhere else to get the car off and then come back. I was not impressed, did not feel comfortable at all and would definitely never suggest to anyone to go there. The drop off itself was done after the shop was closed and was super easy. Just followed the directions from the online prompts.

Vijay D.
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Customer did not leave a comment.

Willie W.
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Peter E.
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none the lock box and step by step pick up were fine with the app

Jonathan D.
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Outstanding customer service at pickup!! Very friendly and professional!! Quick and efficient! Highly recommend!!

Apolinar Q.
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Bob's was excellent! Great friendly service all around! I recommend this place to anyone!

GIL G.
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Customer did not leave a comment.

john O.
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The gentleman that helped me was fantastic. Quick in and out, polite, and very funny.

greg T.
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Kathryn J.
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John K.
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Freddy A.
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angela M.
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This was one of the easiest most convenient experiences I've ever had and I am so thankful I was in a bind the movers I hired flaked and I was able to go pick up Au haul and move all my furniture within a matter of minutes that reservation was so easy to book and it literally saved me and I am so thankful for that

Janice Q.
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Customer did not leave a comment.

Andre G.
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The drop off went very smooth.

Brian R.
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CHARLES C.
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Cut your price 50%??

Bruno E.
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Karla F.
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Prompt customer service and cleanest truck I've ever rented!

Dennis P.
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Customer did not leave a comment.

Craig S.
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James V.
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Bridget J.
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Very nice person I worked with, but the cab was dirty inside; crumbs, sticky remnants, etc. there was inclement weather in the forecast and he didn't explain anything about the truck, didn't check for damage, just handed me the keys.

Jonathan T.
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Customer did not leave a comment.

christopher S.
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That was the best trailer rental experience ever! Everything went smoothly, the trailer was in excellent condition and very affordable

Noe V.
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Great customer service.

Monica W.
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It was an odd dropoff location. We arrived just after 6pm to return the truck and had to drop our keys in the box. The location and the lack of other trucks/trailers in the area made us feel a little unsure about where to park the truck and leave it.

Gary W.
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Customer did not leave a comment.

Lynne T.
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tijuanna S.
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Phillip A.
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marvel B.
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Please put Wi-Fi in the trucks. And too bobs Locks and cycles thank you I will definitely rent again.

sylvia V.
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Customer did not leave a comment.

CHRISTINA C.
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Customer did not leave a comment.

Tim P.
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Peter K.
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Manuela E.
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I had requested to have the U-Haul return to a different location when I reserved it period yet when we picked it up we were advised it had to go back to the same location which basically overcharged our bill because we had no choice it was either return it to the same location for have a penalty then we had a hell of a time getting the gate latch to come down because apparently it locked. And the only advice we got was trying to pry bar and just keep pulling

Johnny G.
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Customer did not leave a comment.

Paul H.
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Currently, the UHaul website allows people to make reservations to pick up trucks at this location (Bob's Lock and Cycle) on days when it is CLOSED, such as Tuesdays and Thursdays. I made my reservation online and got an email saying they looked forward to seeing me at 10am on Thursday, Nov. 9. We arrived at 10:10, and found out that they are CLOSED on Tuesdays and Thursdays!!! I called UHaul and spoke with 3 people who weren't very helpful, and then finally got connected to a Senior person who sent me the app for my iPhone and helped me use it to check myself in. Eventually I got the key from the lockbox. I was NOT happy with this experience. UHaul needs to update their web reservation site! The truck was fine once I got into it and started it.

Diana R.
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Include ramps in the 10 footers. Thank you.

Channa N.
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Courteous and Professional. Enjoyed the experience.

MARCE M.
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Customer did not leave a comment.

elana B.
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Customer did not leave a comment.

Cecile M P.
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I rented a dolly for $10 to help me move the big stuff and he had the car dolly hooked up, which was helpful. So I thought he put the box dolly was in the back of the U-Haul van. but when I looked, it wasn't there.

Dominique R.
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Customer did not leave a comment.

jordan R.
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Stacy G.
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Keys were supposed to be in box and they were not

Chris K.
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Customer did not leave a comment.

Victoria H.
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I had booked near the airport than was told I had to go some where else to get the u-haul and had to spend $32.00 in a cab, VERY DISAPPOINTED.

Adrienne T.
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I did not receive the supplies that were ordered and had to work to get my credit. It was a holiday weekend, but I also had to spend too much time to get my money back.

christopher S.
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N/A

Jose D.
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Customer did not leave a comment.

DANIEL C.
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Great Location. Very accomodating with upgrading to next size truck after i determined it would be needed.

greg V.
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Bertha A.
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Bob was very helpful

WILLIAM C.
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every thing ok

Johnny M.
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Customer did not leave a comment.

WILLIAM C.
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every thing ok

ASHLEY M.
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Kelvin M.
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Shelby W.
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Customer did not leave a comment.

Maika C.
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Customer service representatives were very rude and not helpful chat representative disconnected in the middle of me asking a question the other reservation chat representative would not respond to my chat questions phone call Representative transfer me to do a request for missing equipment without checking to see the time for customer service and the client to take my complaint stating that my time frame that I needed to get my dolly and I had to call back I ended up having to move with no dolly and my move was delayed to the next day because of the initial hang up by the customer service representative my reservation was for June 30th I was not able to get the car at 9 p.m. as requested I ended up returning July 1st at 6 a.m.

patricia J.
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The truck had not been cleaned. There was a huge piece of already chewed gum on the floor that stuck to my shoe and the bottom of my purse, coffee stains, and Oder in truck. I'll never go there again.

Joshua M.
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Customer did not leave a comment.

Susan G.
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The man who owns the place is very nice and accommodating.

Ariana H.
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Customer did not leave a comment.

Gary H.
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Location was actually closed. Owner (Bill) was still on property and helped me park trailer. Excellent service.

Randy S.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Cynthia B.
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The people at Bob's were friendly and accommodating. I had a fantastic experience. Should I ever need to rent another truck, you can bet that's where I'm going!

Betty D.
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Customer did not leave a comment.

Caress R.
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There was grease on the floor in the back of the truck. It got all over our shoes, we slipped multiple times and were extremely lucky not to fall while carry heavy stuff. It took a lot of time and effort to clean the truck bed, ramp AND OUR SHOES! It was very frustrating, I called the store to inform them but received no consideration, apology or help.

ruby C.
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Bob's lock and cycle made the process quick and easy.

Marla M.
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The drop off location was night and day, the gentleman was polite and apologized for the pick up location employees.

Dai'Shaun I.
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Customer did not leave a comment.

natalie R.
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Bill was very helpful

houngkwun K.
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EVERY THING WENT GOOD

steven B.
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Very friendly and helpful will use them again

David C.
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Customer did not leave a comment.

christopher C.
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Every thing great

francisco N.
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great service and equiptment

sandra M.
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They were very nice and extremely helpful.

KENNETH B.
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truck and service both good

dorris J.
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keep doing what you are doing

Vincent R.
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Everything was fantastic !!

mary R.
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don't change any thing

jose G.
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great service and great truck good job

john M.
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good service

Christine N.
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Don't overcharge customers an additional day when He or she is only half an hour late! Not good customer service. Very disappointed in this drop off location

Gerald A.
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It was perfect. Thanks again.

jorge D.
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Customer did not leave a comment.

MARLEN M.
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alysha R.
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hipolito J.
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marco H.
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elizabeth M.
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Nicole Z.
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Sheila P.
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neftali C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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