The owner was nice and understanding.KYLE M.
Customer Reviews for Bobs Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.PAUL S.
Bob was excellent to deal with. Handled my return promptly and spent time chatting about the trailers performance and handling. Great shop and wonderful to work with. Overall experience very good, some attention on the website to make changes to add damages is in order. Online wait times are horrendousJAMES F.
Customer did not leave a comment.Ryan L.
Bob's Rental provided a great service at a great price. We'll be returning there for our rental needs.LeRoy T.
Customer did not leave a comment.Liz B.
This location has been outstanding with each and every interaction I've had.Liz B.
Drop off the worst people ever did not have to have it back until Saturday night they called to see when we were dropping off I told them maybe Friday night but was to late by the time we arrived in Virginia they texted me twice to see when we would get it back they told a customer they could rent it Saturday morning that was not right I got up Saturday morning to 2 more texted when we were coming needless to say the girl who check us in was si rude you need to check who you delivered with pick up was great other wise the rest was horribleJames M.
We couldn't have asked for better service - Bob was extremely helpfulGREGORYT K.
Bob was very friendly and helpful with setting my trailer rental up. Highly recommend!Brendan L.
Bob was very accommodating and easy to work with. He made the whole process very smooth.richard P.
Customer did not leave a comment.JAMES C F.
Price was too high. Next time I need a truck I will look for an alternative.JAMESC F.
Customer did not leave a comment.peter S.
Customer did not leave a comment.Lindsay H.
Customer did not leave a comment.MM T.
Nothing to be done. Great Service.james C.
Nothing; it was all good!ANDREW M.
Very customer-friendly very helpful highly recommend will definitely do business with him againMM T.
We had great luck with Bob and our uhaul we rented for the day. I had a hiccup when checking in online and Bob came right out to help me and make the process smooth for me! We will definitely use his services again!Alex R.
I was threatened to bring the 10ft uhaul back or else he â€œbobâ€ would call the police? I was paying for it and told him I would probably have it a full two days and wasn't sure how many miles I would need. I've used u haul many time and bob acted like I was using his own vehicle he is very stubborn and not to outgoing. Uhaul is great though and pretty affordable if your not going more than 50 milesTAYLOR D.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.SEANCHRISTOPHER D.
Customer did not leave a comment.Thomas M.
Great customer service.THOMASFIDELIS M.
Working with Bob was great. My problems were more with the website. I had multiple failures trying to track my reservation using the website. Bob stepped in and with me on the phone overrode some of the issues.Peter S.
I booked a truck in one location and was later told it was unavailable. I had to accommodate uhaul by going to the location of their choosing even thought I supposedly had a reservation. I originally booked the truck in downtown Albany. I was told I had to go to west sand lake.Mark B.
Customer did not leave a comment.charles R.
Very helpful !Elena I.
Customer did not leave a comment.Thomas D.
Bob was so helpful, we had problems scheduling our pick up online. Called him, he came to the door and took care of it. Excellent service!David G.
Customer did not leave a comment.Cathy B.
Bob was fantastic! He was very easy to communicate and get in touch with. He has a very small shop and you get to deal with him directly. The truck was really clean and practically brand new. We would recommend him again over any of the corporate sites. We will be back again!Stuart S.
excellent and courteous serviceStephen A.
Customer did not leave a comment.Theresa A.
It was such an easy process. The Owner of the was with and had us laughing the whole time. He's a great guy and a pleasure to rent from. He even came out to make sure the trailer was connected properly before we left. Great guy, great service. Will definitely go again!Christine G.
Customer did not leave a comment.Brian C.
I reserved my trailer online. Shortly after I received a call trying change my reservto downtown Albany. The reason I chose my location was for ease and convenience. Also I want to support small business. I was disappointed that uhaul was trying to change my location.William W.
Super easy check in and drop offPaul S.
Some sort of navigation system in the truck that was equipped to know what roads one can/cannot drive on would be nice.. Most GPS systems don't have this ability and driving around NYC w/o that crucial piece of information in your GPS is ... challenging..Stephen A.
Bob wasn't in on the Sunday AM of my truck return, but the lot had a clear parking space waiting for me right up front. I met Bob a few days prior on rental #1 of 2 and he was very courtiers and down to earth, a nice touch when renting from a national company - Thanks Bob & U-Haul for great sevice!MATTHEW W.
Bob was really personable and professional, just the kind of person & business that U-Haul should work with. I appreciated his timeliness and friendly manner. Thanks Bob & U-Haul!Matthew W.
Bob was very helpful; I would use and recommend this location again.John H.
Bob was great. He was very insightful when he recommended a one way rental and discussed the pros and cons. I am so glad listened because I drove through almost three hours of an intense snow storm. I was so thankful I didn't have a trailer behind me. Plus, what I saved on gas nearly covered the extra one way fee. Lastly, I didn't have to listen to a empty trailer clunking my 12 hr trip. I would recommend Bob.marianne W.
Bob was very nice and friendly. He explained everything to me. Really nice experienceMaria G.
Decent parking area for the trucks made it easier to return. Owner very personable. Nice location.Kate M.
Customer did not leave a comment.James S.
I am unable to give a review of this place aside from that it looked well maintained. I dropped the truck rental off by completing the self-return option.shawn G.
Customer did not leave a comment.Leonard S.
Bob was great! He installed hitchball for me and had everything I needed. Excellent service! The place to go!Christopher Y.
The website check-in did not allow us to get the truck after hours. I called Bob and he left his family to kindly sign us in via the computer. He was very thoughtful and friendly. I highly recommend them!!!Marianne D.
I'm not sure you could improve on anything. The service was excellent.William P.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.DEIRDRE P.
Bob Hale is great--he called me to let me know as soon as small truck was available. I always go to his store first. Elizabeth (Beth ) BechandElizabeth B.
Customer did not leave a comment.Glenn M.
Bob is very friendly an helpful.Karen L.
Customer did not leave a comment.JAIMIE C.
Customer did not leave a comment.James S.
Very helpfulBOB B.
Bob is the best!Autum P.
At first was s reluctant to do the necessary paperwork when I returned the trailer.Richard C.
Keep people like Bob servicing the people. He is very helpful and through with his customers. Would recommend him highly.JEAN A.
It was convenient to have a location in West Sand LakeDennis R.
I returned a 10' uhaul truck here in West Sand Lake. Bob is very friendly, he asked all the right questions easily and quickly. Everything went efficiently. Would recommend 100%. If only my uber back home was equally quick and efficient...Daniel H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Gordon D.
It was a drop off, what can I say?Denise L.
Customer did not leave a comment.Cristine D.
Allow more customers to utilize this location. He was fantastic to work with. Polite, helpful and understanding, unlike the people who called me and told me I could not use his facility. That woman didn't have an empathetic bone in her body!!!!Catherine T.
Customer did not leave a comment.DOUGLAS L.
Bob is very personable and provided excellent customer service! Would highly recommend this location!TABITHA D.
Nothing...good experience start to finish.JUNE M.
Customer did not leave a comment.Joe D.
Bob was very professional and courteous. The drop off went very smoothlyPATRICK O.
Customer did not leave a comment.Alan N.
I cannot say enough nice things about Bob - he is simply the best and the ultimate professional. I wish Bob owned more businesses as we need more business owners like him. Leaving his immaculately maintained facility, I locked my keys in my car and pretty much shut down and gave up and within 10 minutes he had figured out how to get the keys out and did it. Bob to the rescue! I do not hesitate to use or recommend Bob for future jobs, etc. A stellar addition to the U-Haul experience.Louise H.
improve? nothing. this was a perfect rental experience. clean, almost brand new, well-maintained, easy to operate vehicle. the site operator was knowledgeable and experienced. he kept simple simple, and I would rent from him again in a heartbeat. well done.Henry C.
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.NIKOLAY M.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Holiday B.
Customer did not leave a comment.Dave H.
Customer did not leave a comment.JUNITA M.
Customer did not leave a comment.ken D.
Bob is friendly, and his shop is just pleasant to be in. He takes great pride in keeping clean equipment ready for his neighborhood to use. It's a wonderful small-town rental space, with the amenities of 24hr rental, off-hour pick-up and drop-off, and easy ability to safely pull out onto the road with the traffic light nearby. I would highly recommend Bob's for anyone needing a UHaul.Andrea H.
Customer did not leave a comment.Leen W.
Great location , professional customer service.Mike S.
Customer did not leave a comment.Scot M.
Not a thing. Bob was very helpful !!MATTHEW W.
Customer did not leave a comment.John M.
Nothing - it was great!Tatiana G.
Customer did not leave a comment.fran F.
Customer did not leave a comment.Tammie S.
Bobs rental was excellent. He wasn't even open but I caught him at the office and he helped me on the spot. Very appreciative. Friendly and courteous. I would use this location in the future.Pamela B.
Customer did not leave a comment.Mark J.
I was not happy that I called to see if we could keep truck longer as we did not expect to be back by 1. I call she veriftrick was not being rented again. But would be $39 to extend to 3-4 pm. I was advised truck cost $19.95 then .79 a mile and gas that is it. So why the extra charge to be longer?!!LIZA B.
Customer did not leave a comment.Alison M.
Customer did not leave a comment.Catherine D.