Customer Reviews for Bogarts
(U-Haul Neighborhood Dealer)

481 reviews

725 Rte 216   Poughquag, NY 12570

(845) 227-3266

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 227-3266

725 Rte 216
Poughquag, NY 12570

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Thinks I'm a out oflstate so he scewed me . Sayingvtrailer was dirty n chargedvme $159 to powerwash it.. wasn't dirty.. only thing dirty is the owner.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

PAULANDREW P. 
Rating:
1.0

Make sure that your pick up and drop off works properly. Hire more customer service reps. I should not have to wait 30 minutes to speak with someone for help with my rental.

NOAH E. 
Rating:
5.0

Customer did not leave a comment.

PAULANDREW P. 
Rating:
5.0

I was overcharged for my rental.

THOMAS R. 
Rating:
2.0

Stop adding bullshit fees. Shop is only open from 8 am - noon on Saturday and NOT open on Sunday. I picked up at 8:15 am (because the owner was late) on Saturday. I rented the trailer for 24 hours. I returned it 11 hours later at 7:15PM Saturday. I was charged a $20 fee for returning it after-hours. Tell me, when the fuck was I supposed to return it - when the shop opened on Monday or 3 ½ hours after I rented it? This fee is bullshit. 🖕🏼

Richard D. 
Rating:
5.0

Customer did not leave a comment.

PAULANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Miguel T. 
Rating:
5.0

Friendly helpful service, truck ready on time

John R. 
Rating:
3.0

My biggest issue was with the app. All the pics I had to take just to get out of there and tour system wouldn't accept them. Wasted over 30 minutes of my time and then overcharged me.

Thomas R. 
Rating:
3.0

Did not get a copy of contract or a receipt

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
2.0

Apparently didn't know I returned the truck almost 10 hrs before it was due & called me looking for the truck? Then I got charged an "after hours fee" even tho the truck was returned 10 hours early!

APRILN T. 
Rating:
3.0

Customer did not leave a comment.

Victor F. 
Rating:
3.0

The mobile return process requires to many steps I returned my rental late in the night, the drop off location was very dark and taking several pictures to add before return was very frustrating. The rep stayed in the phone with me as I went thru the process which I was greatful for, but I not recommend this process to anu

Dwana B. 
Rating:
1.0

Everything was perfect except when I returned the truck nobody was there. On their schedule it was posted 7:am to 12:pm, and we got there by 11:30am. If someone would be there to return the truck, it will be nice.

ANNABELLEDEL ROC P. 
Rating:
5.0

Customer did not leave a comment.

Chikai T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Give them the name of another place

JAMESJ C. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Easy and simple drop-off!

Caryn W. 
Rating:
1.0

Make sure when people book a rental and paid for blankets and hand truck its there. Also make sure truck is clean

Marvin H. 
Rating:
5.0

Customer did not leave a comment.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

DANFORTH R. 
Rating:
5.0

Phenomenal Service...!!! Quick and Easy!! The gentleman who signed out the truck and checked me back in again when I returned it was very friendly and helpful. Bogart's will clearly be my first and only choice for my frequent "Local" daily U-Haul equipment rentals from now on. Thanks to Bogart's for making this a breeze!!! I am delighted to do business with them.

Jan S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO O. 
Rating:
3.0

We didn't have a problem however the guy who rented us the U-Haul was not overly talkative with expectations or any specifics regarding the rental.

DANIELLEMARIE Z. 
Rating:
5.0

Customer did not leave a comment.

Ulises T. 
Rating:
4.0

Customer did not leave a comment.

Terence C. 
Rating:
4.0

Very disappointed in this trailer the latching devices were frozen and took an hour with oil to break free. Plus obvious breaks in the welds were the tirds go . Very unsafe trailer .

ROBERTC M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ A. 
Rating:
5.0

Send instructions maybe a day beforehand so that the customer knows what you expect from the online process.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

DC JR S. 
Rating:
1.0

They charged me extra $20 dollars for after hours service fees and I dropped the truck off at 4:45 right before he closed and never marked it returned till next day. Very bad service. Never recommend uhaul ever again. What an absolute rip off.

ABDALLAHA I. 
Rating:
4.0

Not much

angela D. 
Rating:
5.0

Customer did not leave a comment.

PAULANDREW P. 
Rating:
4.0

Customer did not leave a comment.

Stefan A. 
Rating:
5.0

Customer did not leave a comment.

PAULANDREW P. 
Rating:
5.0

Just check lights work on trailers .

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

KEVINM B. 
Rating:
5.0

Customer did not leave a comment.

JeanMarie G. 
Rating:
5.0

Customer did not leave a comment.

KEVINM B. 
Rating:
5.0

Customer did not leave a comment.

KEVINM B. 
Rating:
5.0

Customer did not leave a comment.

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

FELIXJ N. 
Rating:
4.0

My location was changed the night before to 30 miles further away abs when I got there I found out there was no furniture dolly as requested. However I was still charged for one.

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

neliscia D. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Marco R. 
Rating:
5.0

Customer did not leave a comment.

BRIANFREDERICK S. 
Rating:
4.0

The only reason i did not give them five stars is because i had to pick up the trailer at a location that was 35 minutes from my house even though there were two much closer locations. The trailer should have been delivered to a closer location. When i called the 800 number they told me that they do not have the personal. This has to change or else you are false advertising that the equipment is available at a closer location.

CARLOSRAMON C. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
5.0

Customer did not leave a comment.

ZEFA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

GLENNR T. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

RANDYR H. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Padmavati G. 
Rating:
5.0

Customer did not leave a comment.

LAURELMAUD KELLY W. 
Rating:
3.0

thanks for the pleasant service and easy transaction. JP

john P. 
Rating:
5.0

Customer did not leave a comment.

daryl N. 
Rating:
1.0

Put the furniture covers that I paid for in the truck

Rafael L. 
Rating:
5.0

Customer did not leave a comment.

Luiz P. 
Rating:
5.0

Customer did not leave a comment.

DENISV C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

WINSTON C. 
Rating:
5.0

Customer did not leave a comment.

TAMARALYNN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MARY LOU P. 
Rating:
5.0

Customer did not leave a comment.

SEANPATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RONALDF A. 
Rating:
5.0

Customer did not leave a comment.

DANIELV P. 
Rating:
5.0

Customer did not leave a comment.

G E. 
Rating:
5.0

Customer did not leave a comment.

MARKI F. 
Rating:
5.0

Customer did not leave a comment.

DONE A. 
Rating:
5.0

Customer did not leave a comment.

EDWARDM V. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Karl F. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

BRENDANWILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Sandra O. 
Rating:
5.0

My experience with Bogarts was outstanding in all respects. The owner was very professional and thorough in making all the necessary arrangements. The rental process was smooth and easy, and I received a clean, new cargo van at a fair price. I will definitely return!

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Stacey L. 
Rating:
5.0

Customer did not leave a comment.

Tiago L. 
Rating:
3.0

The UHaul reservation program is horrible. It took me an hour just to get it to allow for a different day return from the pickup. There is no way to actually SELECT the DAY you want to return the rental. Instead, the website seems to just pick days randomly, so when it finally picked the right days. I just left it at that, thinking it couldn't get better. Then I was charged for an extra day fee because the website set the return time to 9am instead of 9PM. Overall, the UHaul reservation website was a HORRIBLE experience.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

HORACEH G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

leon T. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
No reviews have been submitted for this location.

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