Customer Reviews for Bogarts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bogarts

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Erik F. on

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There was no one there at drop off. The place was supposed to open at 8 am and I got there at 830 am and nobody was there it was still closed.

Rocco R. on

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Customer did not leave a comment.

MARK F. on

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The cargo van I had a reservation for was not available

Courtney T. on

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We dropped off at a time when they were closed.

Dan P. on

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Place looks like a dump not place to do business. I tried to rent a vehicle from another location but had my rental was transferred to Bogarts. Have staff on hand to receive the vehicle on return. I was charged for 2 periods when I only used the vehicle for less than 24 hours. Not happy.

Patricia Y. on

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Patrick B. on

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The team at Bogart's was very helpful,truck was clean. I would recommend this facility.

Michael S. on

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Dena N. on

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The inside cabin was not clean. Dusty and had a dried up coffee spill on the middle seat.

John L. on

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Horrible experience. My truck door was left open and everything was a mess. The shipping blankets were all over the truck and the furniture dolly was missing. I should get at least the 50 dollar truck guarantee as a refund, if not more. I wish uhaul l had more competition as unfortunatetly they are the only option allowing them to get away with this. Very poor service over all. This is after they changed my pick up location and I had to wait 35 mins for customer service to tell them the furniture dolly was missing. Not happy at all. And to end it off I got charged 30 dollars because I returned the truck with an 1/8 less gas.

Ellen E. on

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Paul P. on

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JAMES T. on

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Christian C. on

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nicoles m. on

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Harris J. on

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MARK F. on

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Douglas B. on

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Sean was very personable and helpful- thank you. Most appreciated considering the horrible experience I had after being notified, while enroute, that the car trailer I had reserved for pickup was really located over an hour out of my way. The Uhaul personal contacted at the corporate 800 number were unsympathetic and even rude to me.

RICHARD K. on

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Michael G. on

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Easy pick up. Truck was clean and ready to go. Drop off on Sunday by putting key in drop off was simple and efficient.

Dave P. on

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The ratchet on the straps has seen better days. I oiled it for them and was working better Also the crew down ball catch is a bad design and the parkinglights didn’t work. Didntmind wasn’t driving at night Otherwise very happy

Fred T. on

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Kenneth R. on

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Randy P. on

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Nothing, very courteous, helpful, shifted things to make everything go smoothly

william t. on

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TOM C. on

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Gina N. on

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MARIE B. on

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I was never asked regarding CDW coverage and would have told him my own personal insurance covers rental. I would like a refund of $30.00 issued back to my credit card since I was never asked about this.

DENNIS J p. on

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Tried calling after hours number go service. Voice mailbox full Charged $18.00 for gas. The needle was just past halfway same as when I picked it up. Created an overdraft on my account. I will not recommend UHAUL to anyone

Leonard C. on

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linda w. on

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Randy F. on

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I had a horrible experience this time with U-Haul but it had nothing to do with either the pick-up or drop-off location. It had to do with the fact that U-Haul changed the equipment pick up location 30 minutes beforehand and the entire day had to be redone!!!

Stephen S. on

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Joseph F. on

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Howard G. on

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Paul S. on

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Fix door mechanisms, open door and check engine lights on

Kevin G. on

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I rent from this location a couple of times a year great customer service!

Vicki T. on

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Customer did not leave a comment.

Keith W. on

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This is an active auto repair garage, cleanliness isn't a priority. Staff was very pleasant and eager to please, thank you.

Kyle R. on

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When I spoke with U-Haul agent and told them I would not be back till later in the day she told me that was fine. I figured because I had to drive 2 hours round trip to get the trailer for a reservation they were understanding that it would be back later same day no added fee

Michael P. on

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alec g. on

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Dennis S. on

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Kevin G. on

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Kenneth R. on

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Vincent V. on

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Make it clear on internet prior to booking that the location pick-up is subject to change. Selected White Plains NY only to get text day before pickup telling me I needed to travel 50 miles to pick up rental.

John H. on

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I picked the van up Saturday morning and returned it Sunday evening. It was supposed to be 19.95 a day, but I was charged 99 a day. What the hell?

marc b. on

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Customer did not leave a comment.