Customer Reviews for Bolton Self Storage
(U-Haul Neighborhood Dealer)

421 reviews

7314 82nd St   Lubbock, TX 79424

(806) 866-1018

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/4/2022: Closed
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(806) 866-1018

7314 82nd St
Lubbock, TX 79424

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/4/2022: Closed
  • 9/5/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Reagan R. 
Rating:
5.0

No issues

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Great service and friendly people

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
3.0

Have the requested items that UHaul says they have

Colin A. 
Rating:
1.0

I did not like that they use their cell phone to take a picture of my photo ID and of my face. I don't know why my personal information and photo would be taken on a personal device. I was not even advised that that would happen or even asked. I rent trailers from U-Haul fairly often and this is the first time that has ever happened.

Damian G. 
Rating:
5.0

Customer did not leave a comment.

AREN G. 
Rating:
5.0

Keep doing what you did for me Thanks

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

TILLMAN B. 
Rating:
5.0

The lady was super sweet and friendly. It was a great experience.

Suzanne K. 
Rating:
5.0

Customer did not leave a comment.

Alejandro Q. 
Rating:
5.0

Ive rented from this location twice now and i will continue to do so when i need a truck for the day because the lady who runs it - Mary Wiley - is lovely.

Crystal B. 
Rating:
4.0

All went as expected and the pickup/dropoff location is near my home which made it easy and convenient.

Darrell R. 
Rating:
4.0

NA

James A. 
Rating:
5.0

Customer did not leave a comment.

Katherina S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Friendly people who were very helpful and knowledgeable.

Isaak H. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
4.0

Customer did not leave a comment.

Douglas Z. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

I used the facility for 12 months. The staff was ALWAYS courteous and friendly. Another plus it that the facility is locally owned, and they treat their customers with dignity. Bolton's answered all my questions and the billing was handled professionally. I highly recommend Bolton's Self Storage.

ROBERT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

I would certainly recommend Bolton Self Storage to anyone needing to move. Mary was awesome and she worked with me through my move. Thanks Mary and Bolton Self Storage.

Michael R. 
Rating:
5.0

The staff was warm and welcoming.

TOMMY L. 
Rating:
4.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

Staff was very friendly and took great care of our needs!

Felix H. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Excellent service, Mary Wiley was very kind and helpful

Jorge P. 
Rating:
5.0

Very pleased!

Roland H. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

It was a fantastic experience. The woman who helped me was incredibly kind and friendly. I would definitely recommend this location to a friend.

Daphne G. 
Rating:
4.0

Mary was very helpful and friendly. Overall good experience and would strongly recommend this location for rental needs.

Dewayne C. 
Rating:
1.0

Over priced and always going up. Slow about refundon rental equipment will lie and say you didn't put gas in trucks always take a picture of gas gaudge.

Dewayne C. 
Rating:
5.0

Customer did not leave a comment.

Brandy G. 
Rating:
5.0

Customer did not leave a comment.

GINGER L.  |  Overall Experience 
Rating:
5.0

Very nice people 💞

Adam R. 
Rating:
5.0

It was a pleasant experience

Alexandro F. 
Rating:
5.0

Staff was outstanding; a pleasure to work with them. Thank you

RON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Tire pressure on one of the tires was not to specs.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

DEREK M.  |  Overall Experience 
Rating:
5.0

Very nice staff. The van was very clean and state of the art. Would highly recommend this location.

Jimmye L. 
Rating:
4.0

Customer did not leave a comment.

Manuel L. 
Rating:
5.0

Customer did not leave a comment.

Mic Q. 
Rating:
4.0

Customer did not leave a comment.

Samantha R. 
Rating:
3.0

Customer did not leave a comment.

DMITRY M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

This entire site is gated, so it makes it really inconvenient when dropping the truck off after hours... especially when the site did not explain where the truck should be left.

Sarah D. 
Rating:
4.0

Customer did not leave a comment.

Ronnie D. 
Rating:
5.0

By far the best people and prices! I would highly recommend!

DEBRA C.  |  Overall Experience 
Rating:
1.0

I have recently completed a rental for a U Haul box and rented a van about a month ago. At times, I rented your vans for local moves and transporting large items. I have never been informed that a picture of me to upload in your system was required to prevent theft. I did not appreciate being accused of possible theft especially since I just used your services for box rentals. I am done with U haul, I will take my business elsewhere.

Demetres C. 
Rating:
4.0

Customer did not leave a comment.

Mickey A. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Dona C. 
Rating:
5.0

Customer did not leave a comment.

Allan J. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
4.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Excellent service, very friendly and helpful staff.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Thank you Mary!!

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

Better communicate the pick-up/drop off process, was not very intuitive.

Kindred R. 
Rating:
2.0

If you are going to use storage facilities as drop off and or pickup sites, the people working there should know how to hookup and unhook the equipment. It shouldn't be my job to back the trailer into a spot in the snow and ice or unhook the trailer because they say they don't know how.

JOANN S. 
Rating:
5.0

Nothing! It was perfect!

Isaac G. 
Rating:
4.0

Customer did not leave a comment.

Yvonne L. 
Rating:
2.0

This was a very difficult operation. I would not recommend picking up a truck when they are closed.

Cynthia W. 
Rating:
5.0

We will DEFINITELY be using y’all for any storage needs in the future.

STEPHENIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny S. 
Rating:
5.0

Customer did not leave a comment.

Yuan C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Mary and her team were awesome! Very friendly and helpful. I had a very positive experience at pickup and drop off. They made our move successful!!

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

excellent customer service

Ronnie B. 
Rating:
4.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Everything was taken care of and very friendly!

Steve Y. 
Rating:
5.0

I drop off my rental around Dallas. The place was open but there was nobody there to check it in so I called. They told me to just leave it there so i did.

Ruben G. 
Rating:
3.0

Returned the truck after hours. There were no instructions, either online or at gate, telling where to leave truck. Took a chance and left truck next door, but very uncomfortable doing so. Leave instructions about where to leave truck for after hours return.

Anderson C. 
Rating:
5.0

Everything was wonderful. One of the best experiences I have every had at any business. Definitely rent here!!

William L. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

VAN C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Joy B. 
Rating:
5.0

Customer did not leave a comment.

KIRK H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Customer did not leave a comment.

Gunther Z. 
Rating:
5.0

Customer did not leave a comment.

Pedro C. 
Rating:
5.0

The staff at this location were very professional and courteous. They are an asset for your company.

Grace F. 
Rating:
3.0

Double billed on two different card numbers for same amount and same transaction

Emily S. 
Rating:
5.0

Customer did not leave a comment.

gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Mikayla M. 
Rating:
5.0

Thank You

randall G. 
Rating:
4.0

Keep up the good work

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Edgar A. 
Rating:
5.0

Wonderfil service, thank you!! Friendly and professional. We are so happy with our uhaul experience. Thank you so very much. We will always use uhaul whenever necessary!

Robert H. 
Rating:
5.0

The truck was cleaned as promised. We didn't use all the big pads we asked for. I thought that money should be returned.. we returned the truck very clean. Thank you! .

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
1.0

Be accurate with description - signed before inspecting the vehicle and its condition.

Justin L. 
Rating:
4.0

I never received an e-mail or text to say pick up location had changed!! I drove to initial location for pick up only to be told pick up location had changed. This is unacceptable!! The new pick up location and drop off location received good rating but as for U haul itself, its not good. This is the second time I've had a bad experience with reservations and pick up.

Rene G. 
Rating:
5.0

Very nice people at this location

Marty H. 
Rating:
5.0

Mary was very helpful and friendly. We rented a tow dolly from this location. My only complaint was that the ratchet straps for the car tires weren't serviced. They were very difficult to use. My recommendation is that they are sprayed down with some WD-40 type lubricant before each rental. That will help out a lot.

Douglas B. 
Rating:
5.0

Loved the space. Very affordable.

MELANIE S.  |  Overall Experience 
Rating:
5.0

Location very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.

BRYAN T.  |  Overall Experience 
No reviews have been submitted for this location.

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