Customer Reviews for Bolton Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bolton Self Storage

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danny S.
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Yuan C.
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RICHARD L.
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Stephen M.
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Laura H.
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Mary and her team were awesome! Very friendly and helpful. I had a very positive experience at pickup and drop off. They made our move successful!!

Nathan B.
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Ronnie B.
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excellent customer service

Joseph O.
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Steve Y.
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Everything was taken care of and very friendly!

Ruben G.
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I drop off my rental around Dallas. The place was open but there was nobody there to check it in so I called. They told me to just leave it there so i did.

Anderson C.
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Returned the truck after hours. There were no instructions, either online or at gate, telling where to leave truck. Took a chance and left truck next door, but very uncomfortable doing so. Leave instructions about where to leave truck for after hours return.

William L.
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Everything was wonderful. One of the best experiences I have every had at any business. Definitely rent here!!

Frederick G.
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VAN C.
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Stephen S.
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Joy B.
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KIRK H.
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Benjamin L.
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Gunther Z.
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Pedro C.
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Grace F.
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The staff at this location were very professional and courteous. They are an asset for your company.

Emily S.
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Double billed on two different card numbers for same amount and same transaction

gabriel S.
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Mikayla M.
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randall G.
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Thank You

Albert B.
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Keep up the good work

Edgar A.
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Robert H.
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Wonderfil service, thank you!! Friendly and professional. We are so happy with our uhaul experience. Thank you so very much. We will always use uhaul whenever necessary!

Brent H.
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The truck was cleaned as promised. We didn't use all the big pads we asked for. I thought that money should be returned.. we returned the truck very clean. Thank you! .

Greg C.
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Justin L.
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Be accurate with description - signed before inspecting the vehicle and its condition.

Rene G.
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I never received an e-mail or text to say pick up location had changed!! I drove to initial location for pick up only to be told pick up location had changed. This is unacceptable!! The new pick up location and drop off location received good rating but as for U haul itself, its not good. This is the second time I've had a bad experience with reservations and pick up.

Marty H.
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Very nice people at this location

Douglas B.
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Mary was very helpful and friendly. We rented a tow dolly from this location. My only complaint was that the ratchet straps for the car tires weren't serviced. They were very difficult to use. My recommendation is that they are sprayed down with some WD-40 type lubricant before each rental. That will help out a lot.

Jerry B.
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Tommy M.
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Jodilyn J.
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Automatic gate opening upon arrival

KRISTEN H.
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JAY P.
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Mary was very helpful in answering questions and setting us up with the equipment that was needed.

John R.
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Mary was very helpful and knowledgeable. Also noted she went an extra step to help the client before me.

nancy T.
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Nothing to improve... Professional staff. Bonus, Manager on site very pleasant, friendly. Helpful regarding the area businesses, and churches . Highly recommend! Clean, protected area !

Bryan R.
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SUMIKA P.
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None

BRYSON W.
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Nothing it was a very good experience , everything went well

Richard L.
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MONICA C.
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David R.
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Left prescription glasses in Truck after drop-off and they were retrieved and am picking them up later today. Very Courteous.

Vick C.
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ANTHONY G.
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FREDERICK E.
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Mario G.
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Mark S.
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Definitely would rent from Boltons again

Bradley M.
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Lance P.
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Daniel L.
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The return policy and gate entry is terrible. I reserved a truck over the phone with U-Haul was given a location to pick the truck up and then received a ? call that they didn't have a truck for me.??????

KYLE T.
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William R.
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Rented vehicle for 1 way trip from Lubbock to Midland but the truck was low on fuel to start! The AC was completely out and only blowing hot air. Made the drive dangerous frankly in 100 degree heat. It was a very difficult trip.

Melissa W.
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Jake T.
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I have rented a lot of moving trucks over the past several years and this was by far the best customer service I've ever received. The people at Bolton Self Storage were spectacular!

Emanuel S.
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The attendant was very polite!

ROBERT G.
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Overall great experience. Truck was great. Would not change a thing .

Christopher B.
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David O.
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Mary S.
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AMERICA R.
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Darrol S.
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Picked the truck up Saturday, 3/23/19 at 9:00am at the Boltons Self Storage on west 82nd street in Lubbock, TX. Lady was very nice. Gave me a key fob to the gate so that I could return the truck the next morning. I left my personal truck locked on the property. Returned the truck that night, 3/23/19 and key fob would not open the gate. Finally got a hold of Trey Bolton, area manager for Lubbock, who told me there was nothing he could do for me. He had made some calls but no one was answering. I completely understand weird things happen, but to get the answer of "nothing I can do" isn't acceptable to me. I find it hard to believe there was no one, including Trey Bolton, that could have come up, disengaged the gate, and let me in to get my personal vehicle. Lady that runs the Bolton Self Storage was very apologetic on Monday and made it right pricing wise. Not really impressed with the way it was handled Saturday night.

MICHAEL H.
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Nothing I can think of. This is the only U-Haul place I will use in Lubbock

BRANDY B.
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Jorge P.
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ELIZEBETH F.
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MELANIE S. | Overall Experience |
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Loved the space. Very affordable.

ALAN W.
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BRYAN T. | Overall Experience |
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Location very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.

Marti H.
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After we had left the rental location, I noticed that the right turn signal light was out. We did not have time to return the trailer to have the light fixed. We did notify the attendant at the return location.

Myrna S.
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Michelle C.
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Russell B.
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WILLIE O.
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The young lady at this location is efficient, and made doing business with U-haul a nice experience.

MARSHALL B.
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Jacks on trailers for old men

Luis R.
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DONALD S.
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David B.
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CHAD T.
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BILL B.
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DAVID C.
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DAVE J.
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CYNTHIA C.
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David B.
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Hannah W.
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I went in to pick up a rental I had reserved online. The lady treated me like I was ignorant. I have rented multiple UHauls and know how it works. I specifically put a time for return and planned on returning before that time. She then made remarks stating you only have it for the evening, you can't keep it later. I had requested for 4 hours and returned it in 2. Also, I was quoted at having a certain amount of gas, but was actually 1/4 tank less than what was stated. If the would walk out with you and verify that could have been avoided. I won't use this place again.

roni S.
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Drop off was very easy

ALLAN M.
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Excellent customer service. Obviously enjoys her job and spoke very highly of her employers. This will definitely be my preferred U-haul location. A+++++.

Timothy F.
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Juan M.
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Excellent service!

STEVE B.
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GLEN J.
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The lady in the office that rented me the truck was extremely helpful and friendly. She helped me make the stress of moving a little bit easier. She is an asset and should be praised.

ANNA B.
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MICHELLE S.
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ANN S.
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Very fast and friendly.

Sara S.
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RICH J.
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Mary was very helpful!

alexander B.
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Last experience was terrible. Things went smoothly this time

marry B.
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The truck we reserved months before was not there by the scheduled time. We had to wait for an hour and a half until the truck was returned

No reviews have been submitted for this location.

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