Owner is an awesome individual who cares about his customer!!
Stephen M
Customer Reviews for Bonarrigo Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received great customer service to get this truck rental on short notice.
Carl OThe new safety cables are great, but there is no way to lock the hitch
Frank GGreat service
Russell BGreat service
Russell BPick was easy and smooth, couldn’t have been better.
Shawn FRussell was great! Site was safe secure and very nice!! Vehicle was as we discussed. Great service!!
Keri MExcellent customer service! Made moving day much easier.
Kimberly CWhere we rented the vehicle from was closed when we got there Jake went above and beyond to meet us there get us set up and safely on the road we can't thank him enough.
Derrick GDropping off the uhaul was a nightmare ( no drop off box for keys )
Stephen FNobody is at this location during normal business hours. I called and the gentleman I spoke to said to just park the trailer beside the other trailers that were parked there. I did so. Then a few days later, I got a call from U-haul indicating that I did not drop off the trailer yet and could be charged additionally. I called Bonarrigo and got his answering machine and left a message for him to please complete the paperwork to show that I did indeed drop the trailer off within the 4 day requirement. He never responded and I can only assume he did do the paperwork as I have not heard anything more from U-haul.
rudolph KThe inside was disgusting. Had bugs and dirt all inside of it.
Sonya FThe people were friendly and professional.
Mike KEasy rental. Problem free, Great customer service..
Steven MNothing he was super
James RVery helpful
LORI CYou guys changed my pickup location last minute which wasn’t very convenient and added a fair amount of miles to my trip.
Samuel LThey were very helpful and have great customer service.
Alan AImprove the tie down ability in the truck. It is the worst setup for securing cargo I have ever seen.
DAVID HNo problems with the equipment and the personnel were very accommodating, professional, knowledgeable, and friendly!
DAVID HHave equipment we asked for. Truck is old and there is play in steering wheel. Transmission is rough. Truck is usable for what we needed but would not drive on more than local moves.
Kenneth LHad to use the Uhaul app and it wouldn't let me finalize my equipment drop off. Sat in the truck with it running (as the truck had to be on to verify levels) for over 45 minutes trying to get it to accept the pictures. 1800gouhaul with a 15 minute wait and still no answer! Called the local company Bonarrigi (on a Saturday no less!) to tell him I couldn't complete the drop off because of UHAULS FAULTY application issues and he was very understanding and kind, assuring me that he would fix it for me on Monday.
Laura LThank you again for all your help.
Bob B | Overall ExperienceI would suggest less UHaul locations. I needed the truck that day. I called 6 locations that had no trucks before this one had what I needed. If you don't have enough trucks to have some at each location you don't need all those locations.
David HNot call the day before my reservation and move the location for pick about 15 miles out of my way.
Scott SLocation was an hour away from my requested pickup location.
Andrew WWe did not receive the blankets or dolly we ordered.
Nerece SI was promised pick up at Holiday Park or Monroeville. This was an additional hours drive and obviously more gas. Could not get logged in to U Haul site. Then 46 minutes waiting on phone to find out they were having same trouble. Now 2 hours past when we should be loading. Incredibly disappointing and frustrating.
Kathryn CI had a problem finishing my reservation pick up and the gentleman there was awesome helping me.... sorry I forgot his name
Elizabeth BThe process was seamless, the people were very nice.
Patricia L | Overall Experienceas the usual outstanding performance with Uhaul.
WILLIAMMICHAEL HThe rep. Was great, truck nice, clean, and a big help to us! Thanks!
Kurt Egood communication, and very helpful. Great location, made my day. tks much
Timothy LThe return location had a power outage on the return date. Consequently, it was inconvenient but it was a regional issue in that Zip code. Not a problem of service provider, however it made for a more difficult day. Service provider was very kind, helpful, and professional throughout the process which was very nice .
KEVIN MBetter signage
KAY B*Try to be a little more helpful when you receive a call with questions about rates and procedures. *Don't attach your personal cell phone to a business if you don't want contacted. *Consider setting up an after hours voicemail to avoid asking "why are you calling Uhaul at 6am" *Have the truck unloaded before the scheduled pick up time. *Have the truck where you say its located,if it's not ready, approach the customer instead of the customer searching for you.
ANGELA HDue to the pandemic - i cant give a thoughtful response - but a man names Scott was terrific
Kevin KExcellent customer service
Alex RThe Dropbox box asked for the paperwork I wasn't sure what they were talking about but when I came in to talk to the gentleman he allowed me to know that all they really needed were the keys.
Amanda TSuper friendly and helpful.
Derrick BJack is the best guy in the U-Haul company honestly I love your content was going to pay for it take it you
zakaria eVery good service
manual sThe car dolly that I rented was horrible! It popped off the hitch and dented and scratched my dad's tailgate. Itd going to cost me at least $500 to havw it fixed. Very irritating!
tim mThis is a storage/drop off only location. The gentleman I talked to on the phone was polite and got me out of there quite fast. Nice guy!
Mary PAccept American Express.
ALLEN GMy problem with location was it is 20 miles from my house, so it cost over $30 extra. There are UHaul dealers closer, but they "didn't have trucks". This truck could have been delivered to one of them.
Karen BVery co-operative when I arrived to get my dolly and would go back over and over when I need to rent something.
Jerry U