Customer did not leave a comment.MICHEL F.
Customer Reviews for Bonisoir St Gerard
(U-Haul Neighborhood Dealer)
St-Jean-Sur-Richelieu, QC J2W2M2
Services at this Location:
- Mon–Sun7 am–6 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andre P.
I find it extremely complicated. When renting, we have to indicate a drop off time and place, but you messed around with the pick up place. All a sudden, we have to go much further to pick up the vehicle. This disturbs plans considerably.Christoph P.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.hoang Son T.
Customer did not leave a comment.Dominique R.
Customer did not leave a comment.Pierre C.
Customer did not leave a comment.Audrey P.
Customer did not leave a comment.Mathieu D.
excellent customer service there!patricia K.
Customer did not leave a comment.Christophe G.
Insure reservations are respected at the initial location. This was 50km away from initial location Provide actual help over the phone. Provide easy access to location phone number. Provide the dolly when reserved by customer. Run the business like you care a minimumGuillaume G.
Customer did not leave a comment.Ruth L.
The pick up location was supposed to be in Boucherville and UHaul sent us 45 min out of our way to get the truck! Very poor service, very frustrating and caused additional costs as we also had to drive our other vehicle back and forth to accommodate the new location. We were advised at the last minute so there was no time to make alternative arrangements. VERY DISHONEST BUSINESS PRACTICE!!! The young man who dealt with us was nice but had no power whatsoever to help with the situation.Randy J.
Customer did not leave a comment.Christian L.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.Louis D.
Customer did not leave a comment.Darcy M.
Uhaul changed my location of pick up one day before my move and asked me to pick up the truck 30km away! Additionally none of the reserved equipment were in the truck! Cause too many issues with my move!Seyed Milad M.
It was a Bonisoir and after hours so we just dropped the key // we did our own check up and provided all the necessary information send photo that were requiredmarc C.
J'ai dÃ» attendre au moins 40 minutes avant d'avoir le vehicule. J'ai payÃ© pour 13 2 couvertures et il n'y en avait que 6 et pÃªle-mÃªle dans la boÃ®te.Marc L.
Improve visibility, I couldn't tell that it was a U-Haul drop off location at first.Emile L.
Customer did not leave a comment.Alain R.
Customer did not leave a comment.Diane G.
The guy had no clue what to do Gave me a wrong numberEric M.
Reservation online messed up. My enail adress and phone # have been given to another consumer's contractâ€¦the staff didn't k ow what the f..k was goin on and apologizedSebastien L.
Il y a cette information a mon dossier si les gens du service clientÃ¨le l'on inscrit comme ils m'ont mentionnÃ© que il le ferait,bref ,j'ai Ã©tÃ© victime d'un employÃ© qui a la place de dire la vÃ©ritÃ© que il n Ã©tait pas capable de se connecter au service de location de uhaul pour me faire mon contrat et facture de location et bien il a eu la brillante idÃ©e de me faire accroÃ®re que la date d'expiration et mon numÃ©ro de permis n'Ã©tait pas les mÃªmes au systÃ¨me que la piÃ¨ce d'identitÃ© que je lui prÃ©sentait,il m'a obligÃ© a appelÃ© a la SAAQ et au service clientÃ¨le de uhaul pour faire changer mes informations quand toute Ã©tait des mensonges il m'a humiliÃ© et ridiculiser devant les clients jusqu'Ã me rire carrÃ©ment dans la face et me dire que si je n'avais plus besoin de rien de sortir du commerce et d aller appelÃ© le service clientÃ¨le dehors,je pense sÃ©rieusement a ne pas en rester lÃ avec cette Ã©vÃ©nementGilles M.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.Pierre G.
Customer did not leave a comment.Josh T.
Customer did not leave a comment.Chantale P.
Customer did not leave a comment.Louisphilippe C.
Good job guys keep it upZeyad B.
The system seemed slow and the fact that it's a busy convenience store made it a bit more time consuming as there were other customers to serve.Pierre-Mathieu G.
Very conveniently located for my purposes. There's a gas station right there too which is VERY helpful. The gent in the store that managed the keys was prompt and courteous. The truck was basically brand new and very clean. I'm happy. Will definitely go back when I need another truck.Alfredo D.
Customer did not leave a comment.Roselyn L.
The personne did not verify the trailer with me before letting me go! But they verified it when I came back! So for me it doesn't make any sens! But over all the price is fair and it's very easy!Jean M.
Online it showed that I ordered two dollys and 4 blankets. Once we reached the location as stated in the text instructions there was no equipments available and nobody on site was helping to correct the situation. They were not able to help and provide us access to the uhaul costumer service to have support to correct this bad service. This was the worst experience I had so far using uhaul and I blame the two owners of this location at saint jean sur Richelieu. We left with one truck but with no equipment what so ever and this made our move extremely dangerous and difficult. The staff at the location was rude and kept blaming the uhaul brand name to not take accountability for their human mistakes ( or carlessness) it was a nightmare!Joseph L.
Same as above overcharged 333 km was not includedAlain C.
Les collants d'informations dans le trailer devraient Ãªtre aussi en franÃ§ais.Jessica G.
La dame qui m'a aider au telephone super service avec la bonne humeur Bravo tres belle experience Et la dame au point de service a ete tres gentille et souriante Bravo bel Ã©quipe!Chantal W.
Customer did not leave a comment.Carole C.
Customer did not leave a comment.Alexandre D.
Customer did not leave a comment.Louis B.
provide guideline on how much gas in liters or $ to fill based on the km driven. We accidentally filled up way above what the gas level that we picked up the truck with because it was difficult to gauge how much to fill. We ended up refilling and adding twice as much as gas we actually used.Brandon H.
Customer did not leave a comment.Mathieu B.
Excellent serviceSophie S.
Customer did not leave a comment.serge S.
I was quite disappointed with my UHaul experience. Even though I rented from a location in downtown Montreal, I was required to pick up the truck at a location over 30 minutes away. This cost me money to get there (taxi) and extra money for gas to get back to Montreal to complete the move I needed to do. So, if you're renting a one way trip, ensure the vehicle you rent is actually at the location you wantâ€” or you'll be out quite a bit if extra money. Why couldn't UHaul drive the truck to the location I rented from? Why did I have to go out of my way to get it? And pay for my trip to get it? What happened to customer service? Not good.Henry Z.
Customer did not leave a comment.Pierre-Olivier P.
Customer did not leave a comment.Sandra L.
A good working computer. The young men was very helpful and had to use its personal phone to complete the transaction.Lyne W.
Customer did not leave a comment.PATRICKANDRE S.
Customer did not leave a comment.Nathaniel R.
Customer did not leave a comment.Gerry M.
Service Ã la clientÃ¨le en franÃ§ais trop long d'attente et mal organisÃ© trop heu de perte de temps au tÃ©lÃ©phone et j'ai attendu 6h de temps pour un camion samedi le 22/05/2022 Ã saint ThomasSamuel D.
When you return your equipment it would be a good idea to have a UHaul sign, i was lucky to see other Uhaul equipment on the side road to know were exactly where to drop the rented trailer.benoit F.
Customer did not leave a comment.Martin F.
J'avais rÃ©servÃ© un diable et un camion 15 pieds en ligne. Rendu sur place pour prendre possession du camion, il n'y avait pas de diable de disponible, pour un dÃ©mÃ©nagement sans diable Ã§a ne va pas bien. Personne ne m'avait contactÃ© pour m'aviser que le diable n'Ã©tait disponible. J'ai appelÃ© la compagnie de location, personne ne parlait franÃ§ais, pourtant on n'est au QuÃ©bec, pour me faire dire d'appeler un autre numÃ©ro pour aller chercher un diable Ã un autre succursale. Avec le prix de la location du camion et le gaz, je n'Ã©tais pas intÃ©ressÃ©e Ã faire 40 km de plus pour aller chercher un diable plus loin. Faire attention, le montant fracturÃ©e n'est pas selui de l'estimation en ligne. Beaucoup plus cher.Mylne B.
Customer did not leave a comment.Stephane T.
Customer did not leave a comment.Roderick B.
Great service low price . No problem whit the refund of the depot. Just one think. Just mention for the size of the tow ball.Robin Ian A.
Customer did not leave a comment.Danny P.
Customer did not leave a comment.Shade B.
First of all... was there for a 40 minutes to take the snow off the truck to find the driver wiper blade was rip halfway... the interior looked as if they're was a Pepsi or Coke party all over the dash... The box floor was filthy... The clerk was wonderful by changing the wiper for us... but was alone for U-Haul and gas at the same time... to small of a shop for both.Marc B.
Customer did not leave a comment.Celine T.
Customer did not leave a comment.Eric Y.
Customer did not leave a comment.Aime H.
Customer did not leave a comment.Simon L.
Customer did not leave a comment.yanick P.
Trailer full of trash enployee dont even verify the Ã©quipment and admit it and even tell customer that they dont care since they are only a drop off location dont care one second about the customer told me to leave my trailer dirty and full of trash next time WTFNicolas G.
vous m'avez chargÃ© en double et mon millage Ã©tais seulement de 37 milles. j'ai eu une charge de 213.12$ qui a passer sur ma carte qui Ã©tais supposÃ© Ãªtre annulÃ©. qui n'a pas Ã©tÃ© annulÃ©. et ensuite vous avez passÃ© un montant de 142.09$ et d'aprÃ¨s mes calcule, j'arrive a un montant de 122.86$ plus taxe. la vous avez passÃ© 355.21$ sur ma carte. et autre chause j'ai jamais signÃ© la feuille de la facture de 213.12$Carole P.
J'Ã©tais supposÃ© aller chercher le camion Ã Brossard et le dÃ©poser Ã St-Jean-sur-Richelieu, mais j'ai dÃ» aller le chercher Ã St-Jean, ce qui Ã©tait un gros dÃ©tour. J'ai dÃ» appeler plusieurs fois le service Ã la clientÃ¨le et expliquer ma situation Ã plusieurs reprises. Finalement, j'ai rÃ©ussi Ã avoir des km supplÃ©mentaires sans coÃ»t additionnel. Toutefois, j'ai dÃ» remplir l'essence au mÃªme niveau, ce qui revient Ã payer plus au final. Je n'ai pas aimÃ© mon expÃ©rience Uhaul et je ne vais pas le recommander.Gustavo Sebastia G.
Excellent et bonne rÃ©ception du commisStephane L.
Customer did not leave a comment.Maryse B.
Customer did not leave a comment.Audrey R.
Customer did not leave a comment.CINDY C.
You can keep truck full of fuel and when we return IT we full it, its not easy to refill it when you start at 1/2 tankChristian V.
Customer did not leave a comment.Gaetan P.
poor knowledge, no responsibility, No Gas in the Truck.Zack A.
Customer did not leave a comment.LISE C.
Customer did not leave a comment.RÃ©jean M.
Customer did not leave a comment.Michel F.
Devrait avoir un Ã©quipement pour lever la remorque our le remorquageluc D.
ThÃ© truck had food in front, not clean at all, i had to clean it my self. I reserve to one location, they change the location because that my equipement wasn't available but i just call the place and it's availabe so i had to cancel everything and start again with a new rÃ©servation for the place i wanted. And to finish, i told thÃ© guy that i will drop the truck to an specific place and i he put me 20km from there i was supposed to be. I wish that my message will be considered to have Ã berger service next Time. Thank youAhmed O.
Customer did not leave a comment.FREDERICK A.
Expliquer au client que l'inspection ce fait par nous et avec le tÃ©lÃ©phone. Ainsi que de s'assurer de dire les bonnes informations ... La personne nous a dit qu'on avais 72 km ... Mais en vrai c'Ã©tais 72 milles ... Sa peut porter a confusions .... MerciValerie C.
Customer did not leave a comment.Natacha V.
The clerk had to call the agent (his boss) to complete the transaction - they could not find my credit card information on the reservation - the clerk had to take pictures of my driver licenses and health care cards on both sides on his personal cell phone and send it to his boss - major security issues privacy violations for identity theft -unbelievable way to run a business - I wasted 45 minutes and I had to talk to the clerk's boss on the clerk personal cell phone since he doesn't speak English very well and she does not speak any french. I will never again go there - I feel bad for the clerk who had to work in such a bad environment.PIERRE G.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Pierre G.
Customer did not leave a comment.ERIC P.
Customer did not leave a comment.Louis GÃ©rard F.
Unfortunately, this was not the location I wanted. I received a notice from Uhaul the day prior that they did not have any truck at my preferred location and I had to drive 45 mins to this location to get a truck. Nonetheless, the service at the location was fine.Etienne K.
Customer did not leave a comment.Damien P.
Customer did not leave a comment.ROBERTO HENDRIGO R.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Georges F.
When I picked up the truck I took a picture of the fuel gage. When I dropped the truck, I ensure the gaz meter gage was the same and took a picture. The guy who took the return truck was not helpful and did not tell me a word when he feel like the fuel gage was below what it should be according to him and put a $ 19 charge for 3 lts of gaz even if I showed him the pictures. Remember, we are at a gas station and it would have been easy to tell me to put THREE LITTRES OF GAS. But his answer was: if you are not happy, call this number and he proceed to give me a phone number of Uhaul help line. $20 is not that big of a deal BUT it is the sour sensation of being screwed that takes over. Over all, this was a good experience if we take the return clerk out of the equation.Michel F.
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