Customer Reviews for Bonisoir St Gerard
(U-Haul Neighborhood Dealer)

24 reviews

144 Rue Saint Gerard   St-Jean-Sur-Richelieu, QC J2W2M2

(450) 358-6316

Location Hours

  • Mon-Fri: 6 am - 7 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 9/16/2021 - 8/31/2022: 8:00 am - 8:00 am

Services at this Location:

Contact Us

(450) 358-6316

144 Rue Saint Gerard
St-Jean-Sur-Richelieu, QC J2W2M2

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 7 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 9/16/2021 - 8/31/2022: 8:00 am - 8:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Expliquer au client que l'inspection ce fait par nous et avec le téléphone. Ainsi que de s'assurer de dire les bonnes informations ... La personne nous a dit qu'on avais 72 km ... Mais en vrai c'étais 72 milles ... Sa peut porter a confusions .... Merci

Valerie C. 
Rating:
4.0

Customer did not leave a comment.

Natacha V. 
Rating:
1.0

The clerk had to call the agent (his boss) to complete the transaction - they could not find my credit card information on the reservation - the clerk had to take pictures of my driver licenses and health care cards on both sides on his personal cell phone and send it to his boss - major security issues privacy violations for identity theft -unbelievable way to run a business - I wasted 45 minutes and I had to talk to the clerk's boss on the clerk personal cell phone since he doesn't speak English very well and she does not speak any french. I will never again go there - I feel bad for the clerk who had to work in such a bad environment.

PIERRE G. 
Rating:
2.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
3.0

Customer did not leave a comment.

Louis Gérard F. 
Rating:
3.0

Unfortunately, this was not the location I wanted. I received a notice from Uhaul the day prior that they did not have any truck at my preferred location and I had to drive 45 mins to this location to get a truck. Nonetheless, the service at the location was fine.

Etienne K. 
Rating:
5.0

Customer did not leave a comment.

Damien P. 
Rating:
3.0

Customer did not leave a comment.

ROBERTO HENDRIGO R. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

Georges F. 
Rating:
3.0

When I picked up the truck I took a picture of the fuel gage. When I dropped the truck, I ensure the gaz meter gage was the same and took a picture. The guy who took the return truck was not helpful and did not tell me a word when he feel like the fuel gage was below what it should be according to him and put a $ 19 charge for 3 lts of gaz even if I showed him the pictures. Remember, we are at a gas station and it would have been easy to tell me to put THREE LITTRES OF GAS. But his answer was: if you are not happy, call this number and he proceed to give me a phone number of Uhaul help line. $20 is not that big of a deal BUT it is the sour sensation of being screwed that takes over. Over all, this was a good experience if we take the return clerk out of the equation.

Michel F. 
Rating:
5.0

Customer did not leave a comment.

guylaine A. 
Rating:
1.0

Customer did not leave a comment.

sean M. 
Rating:
4.0

Customer did not leave a comment.

SYLVIE A. 
Rating:
3.0

Too expensive

jacques B. 
Rating:
4.0

Pick up and return were a bit long (30 minutes each time) the guy had some issues with credit card payment I guess. Although he was very kind and friendly making sure I haven't been charge twice. I will go back there next time.

Denis M. 
Rating:
1.0

FILTHY TRUCK | OVERCHARGED | HORRIBLE EXPERIENCE. The truck had not been prepped - not sanitized for Covid. The truck had been used to transport earth and there were still piles of it inside the cargo area. There were filthy blankets piled up in the cargo area as well. The gas tanks was almost empty and although we only traveled 9km, we were charged for the full tank. Also the rate we were quoted was 69$ but were overcharged 169$ for a 30 minute use. This was a horrible experience.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

NANCY G. 
Rating:
4.0

Customer did not leave a comment.

MAXIME M. 
Rating:
1.0

Customer did not leave a comment.

Marjorie G. 
Rating:
4.0

Customer did not leave a comment.

Sebastien L. 
Rating:
5.0

Customer did not leave a comment.

Sylvian H. 
No reviews have been submitted for this location.

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