Customer Reviews for Bonus Tire and Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bonus Tire and Service Center

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Gary N. on

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The manager was very nice and helpful. The facility is morbid. The truck had not been serviced. I could barely see out the front window it was so splattered with bugs. The truck had a service needed light on.

Rishona C. on

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Original reservation was made for a location that did not have 24/7 pickup. This pickup was far and very desolate.

JEANNINE H. on

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THE STAFF WAS WARM AND FRIENDLY.. THE TRUCK WAS CLEAN AND READY UPON MY ARRIVAL.. I WILL ALWAYS RENT FROM THIS LOCATION.. THANKS GUYS FOR ALL YOUR HELP!!!!

Sponce C. on

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Sue B. on

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Dion T. on

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Jeffrey R. on

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Thomas W. on

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Beth P. on

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People were very nice but 20 minutes farther from location I made the reservation for.

Kim K. on

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Great guys to work with! Friendly and personable.

elaine L. on

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elaine L. on

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Sharon R. on

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Anthony O. on

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Kevin P. on

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Eglovan M. on

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The guy was ok. But didn’t know what he was doing. Had to call his wife and tec support over 5 times. He also kept answering the shops phone and dealing with other costumers as if I didn’t exist. Took over 1:45minuets for a 15-20 minuets transaction. I had to pick up the car at the auction the next day because they closed by the time I got there ( Cleveland) also didn’t give me a receipt and had charged me the $18 insurance without asking even if I wanted insurance. I’ve rented the car tow dolly before from other locations and only got the $6 insurance. But $18 covered $5000 for a $200 car from the auction? And the headache of having to stay in a hotel and get the car the next day and loose 2 work days for a $200 car. Never again from this place. $200 car $109.14 for dolly $115 for hotel and $25 for extra food. Loosing 2 work days of work ( over $900) I’m a truck driver so it’s about $450 a day. Priceless headache. Very very disappointed!!!!

bob T. on

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Walking to the office in front of their building on the sidewalk had black ice and fell. Upon entering the building I told the what had happened and that they needed to salt, which they did. They never acknowledged that I fell. It took them a while to find me in your system and then asked if I was sure I had the correct drop off location even after showing them the paperwork. To make things worse they told me where they wanted the trailer dropped and the attendant stood there waiting for me to unhitch everything and didn’t lift a finger. That being said I wasn’t pleased and will never go back

Luke D. on

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Great company. Very nice friendly people. Made the end of my long moving day very easy and accommodating.

Jorge F. on

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We returned it after hours. In any case, it was pretty dark around the area and the drop off slot was not well marked.

Bruce H. on

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Absolutely nothing can be done to improve upon Vonda & Sponce's customer service and professionalism. They were amazing, helpful, courteous, prompt, friendly, above and beyond in everything. HIGHLY recommend using this location for any UHAUL needs!!!! Thank you!

Amy M. on

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My order was messed up by representative that I called on the phone which then made me have to drive to another location. The customer service at the location that did not have the truck was terrible. They had to call a traffic lady via phone and she was rude and ignorant. I eventually had to contact the general manager via his business card who was able to help me out. Not only was I not notified in advance that they would not have a truck available they also did terrible service recovery. I would not recommend this place to anybody. When I am writing my pickup I am reading the U-Haul on Washington Boulevard. Which was the original pickup place. The U-Haul facility in Verona was extremely nice and personable. She was friendly and apologized many times for our inconvenience. She truly was the best thing about renting and service recovery. It is a shame that the U-Haul building workers in traffic workers could not be as nice as the smaller U-Haul rental places.

matthew C. on

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The gentleman that to care of us was so friendly and incredibly helpful. I love his pet turtles!