Excellent customer service.
MARIA D
Customer Reviews for Bookout Outdoors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was very helpful, he even came in early so that I could get an early start.
DAVID PMy reservation was booked and confirmed but when I arrived the store was closed. There was no one there to give me keys. The truck I was reserved for was blocked in by other trucks very close and had I been given the keys I would have been in jeopardy of hitting another uhaul backing out. I also would have had to back into someone's front yard. I waited for a bit to see if someone would show up to give me keys but no one did so I called the help line. The lady was nice and helpful but we got disconnected and she didn't call back. Luckily a uhaul representative showed up. I asked if he was there to give me keys and he said no and that he was also confused as to why they were closed. He offered to let me take a different truck if there were keys in the lock box. Fortunately there were but unfortunately it was for a much larger truck. This would be amazing on any other move but I live off a busy and slightly narrow road. It was hard to get in the driveway and once I did we realized it was to close to the fence to put anything in and stuck out in the road. I had to maneuver the truck between a large tree, my neighbors brick wall and my house to be out of the road and be able to load my stuff. All of this could have been avoided had someone been there to give me the proper truck. I want to thank the representative who came by, he did his best. My move would have been delayed if not for him.
DARMAH SNot a thing! Everyone was very nice and helpful. It was a pleasure doing business with them. Thank you
HELEN H