Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome place to rent a uhaul. Very nice and professional.
allen shelton
Rating:
5.0
Customer did not leave a comment.
DEREK INGRAM
Rating:
5.0
Customer did not leave a comment.
Glen Savage
Rating:
5.0
Not much, this was such an easy process and location was very friendly and helpful
David Sells
Rating:
5.0
Owner was very Helpful and friendly. Answered all questions. We will return to this location for future rentals.
Doug Stephens
Rating:
5.0
Customer did not leave a comment.
karen stalter
Rating:
5.0
Customer did not leave a comment.
ricky davis
Rating:
5.0
Customer did not leave a comment.
Karen Opsahl
Rating:
5.0
They called and confirmed I had dropped my trailer using self drop. Process was amazing and simple. Great experience!
MICHAEL SOUTH
Rating:
5.0
Customer did not leave a comment.
Kimberly Powell
Rating:
5.0
Excellent service!
richard daniel
Rating:
5.0
Customer did not leave a comment.
Kimberly Powell
Rating:
5.0
Customer service was excellent
Barbara Fox
Rating:
1.0
I dropped this truck off cleaner and with more fuel in it than it was when I picked it up. They charged me a 25.00 cleaning fee. I tried to dispute it with no avail. Think it was a scam so the dealer could make a little more money. I will never use u haul again.
Aaron Mcfeely
Rating:
3.0
It was ok
Ross carr
Rating:
5.0
The lady who runs this location is such a wealth of informaion and was pleasant to deal with.
joshua price
Rating:
4.0
Nothing everything was great.
kenneth wilborn
Rating:
1.0
Rude, non professional
JAMES HOLMES
Rating:
4.0
Customer did not leave a comment.
Kasie Lee
Rating:
5.0
Great place, there customer service is a100
DANNY LONG
Rating:
5.0
Customer did not leave a comment.
robbie robbins
Rating:
5.0
The woman that rented trailor to me was Courteous, Knowledgeable, and Friendly. I will go back to same place for future rentals
Andy Smith
Rating:
5.0
The tires need to be balanced, it needs cruise control and the air ride was not so comfortable.
Jo ann
Rating:
3.0
Customer did not leave a comment.
Walter Elam
Rating:
5.0
Friendly staff , in and out quick , would highly recommend
Ron Burnette
Rating:
4.0
Customer did not leave a comment.
Kenneth Neal
Rating:
5.0
Nothing,
DANNY LONG
Rating:
5.0
The entire experience was great. The young lady where we picked up our Auto Transport & the young man at our drop off point were very polite and helpful. Highly recommended, thank you U-HAUL.
LARRY MCGILL
Rating:
5.0
Customer did not leave a comment.
Frances Birchwood
Rating:
5.0
Customer did not leave a comment.
gary noriod
Rating:
5.0
Customer did not leave a comment.
Sandra Chinn
Rating:
5.0
Very professional
Bob Barr
Rating:
5.0
Answered all questions. Great service. Drop off easy
graham squier
Rating:
5.0
Customer did not leave a comment.
Crystal Cline
Rating:
5.0
Customer did not leave a comment.
Alexander Greene
Rating:
2.0
Clean inside cabe not over charge
teresa stewart
Rating:
5.0
Customer did not leave a comment.
Carol Stoddard
Rating:
5.0
Customer did not leave a comment.
Gary Southard
Rating:
5.0
Missing a middle seat seat belt otherwise a great experience!
Colleen Tuck
Rating:
5.0
Customer did not leave a comment.
Amy Hoffmann
Rating:
5.0
Customer did not leave a comment.
john daniels
Rating:
5.0
Owner has the best customer service!!! She was amazing!!!
Kara Garrison
Rating:
5.0
Great service in Livingston !
jeff thompson
Rating:
5.0
Nothing that I can think of. Everything was great.
Eugene Trujillo
Rating:
5.0
Customer did not leave a comment.
Ray Griffin
Rating:
4.0
Customer did not leave a comment.
TIM KENNEDY
Rating:
5.0
Amazing customer service
Kenneth Watkins
Rating:
5.0
Customer did not leave a comment.
Alexander Bragdon
Rating:
5.0
Customer did not leave a comment.
Kenneth Watkins
Rating:
5.0
Customer did not leave a comment.
Edith Mabe
Rating:
3.0
Had to sweep out trailer before use.
Rex Smith
Rating:
5.0
Customer did not leave a comment.
Kenneth Watkins
Rating:
5.0
Customer did not leave a comment.
STEVEN REIMONDO
Rating:
5.0
Customer did not leave a comment.
phillip randles
Rating:
5.0
Easy to manuever and park truck. Did self check in.
CHRISTOPHERDAVID EARLS
Rating:
5.0
Excellent customer service, THE BEST!
DOLAN CLIPP
Rating:
3.0
Customer did not leave a comment.
JOHN COOP
Rating:
5.0
Great service from them. Would definitely recommend them.
Furman Martin
Rating:
5.0
Very accommodating. Will use again in about a week.
Furman Martin
Rating:
5.0
Could not have been any better service
RALPH CIOLEK
Rating:
2.0
Customer did not leave a comment.
Frank Journey
Rating:
5.0
Customer did not leave a comment.
Rachel Crutcher
Rating:
5.0
Customer did not leave a comment.
dolan clipp
Rating:
5.0
Always Nice
Always Professional
Never Disappointed
Love dealing with this location 🌹
Crystal Cline
Rating:
5.0
Great job, thanks!
david forney
Rating:
5.0
Customer did not leave a comment.
Donna Rofrano
Rating:
3.0
Customer did not leave a comment.
Denise Linn
Rating:
5.0
Customer did not leave a comment.
Stacey Eldridge
Rating:
5.0
Customer did not leave a comment.
amber hixson
Rating:
5.0
Very helpful staff!
Ryland Charnock
Rating:
2.0
The internet said 0.79,per mile. The drop off place charged me $1.00 per mile.
Jennifer Maulding
Rating:
5.0
Thank u!! Quickly done, and explained well
pansy copeland
Rating:
5.0
Customer did not leave a comment.
William Morgan
Rating:
4.0
Have the bouncy trailer looked at
landon woodcock
Rating:
4.0
The uhaul that we received was unacceptable. The Uhaul was crawling with cockroaches in the bed and in the cab. It is unhygienic and unsafe. When I emailed customer service, I never received a response. The assistants at the drop off location did not help either. I demand my money back on the rental.
kristian mansell
Rating:
5.0
Customer did not leave a comment.
William Wollet
Rating:
3.0
Customer did not leave a comment.
Lance Miller
Rating:
5.0
Customer did not leave a comment.
Corina Betancourt Medrano
Rating:
5.0
Customer did not leave a comment.
Christopher Beaty
Rating:
5.0
No improvement needed.
Deborah Krysa
Rating:
5.0
Customer did not leave a comment.
jennifer hogshead
Rating:
5.0
The proprietress was very helpful and pleasant.
Deborah Krysa
Rating:
5.0
Customer did not leave a comment.
Jessica Smith
Rating:
5.0
The motor to the Uhaul really needs serviced. The transmission did not want to shift gears.
Rebecca Skinner
Rating:
5.0
Great Service!!!!!!
Albert Wesson
Rating:
5.0
Customer did not leave a comment.
Travis Puckett
Rating:
5.0
Good job
fidel bohorquez
Rating:
5.0
I’m a fan of U-Haul, BUT I’ve had some bad experiences.
However, not at Bows Petals n Lace. This is a GREAT,
friendly, helpful, down-to-earth vendor. They actually care about their customers! I’ll use them again!!!
robert burns
Rating:
5.0
Very friendly and helpful!
SHARON PROFFITT
Rating:
5.0
Customer did not leave a comment.
Trent Ward
Rating:
3.0
Trailer leaked and ruined the furniture I picked up.
Laureen Watson
Rating:
5.0
I was well pleased, the service was great ,Would recommend Bows Petals and Lace to anyone needing a U-Haul .
beryl dunn
Rating:
5.0
Customer did not leave a comment.
debra mcwhorter
Rating:
5.0
Customer did not leave a comment.
Jason Karpinski
Rating:
5.0
Customer did not leave a comment.
Victoria Looper
Rating:
5.0
Customer did not leave a comment.
Wade Paul
Rating:
5.0
Very friendly staff and equipment and accessories were already for us at check in.