Customer Reviews for Box All Parcel Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Box All Parcel Center

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biling H. on

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Mark J. on

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Very friendly and helpful!

Santiago J. on

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Sungjin A. on

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Xian M. on

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Andrew M. on

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The employee told me he would walk me to my truck and show and explain gas and any damages. He did not. Another customer was waiting and he was alone. So he told me I would receive a link to explain. I was not happy. The link shown photos that were hard to tell if old damage was recorded. Apparently there was reported and unreported damage on the top of the truck along the top roof to a upper parking light. Upon my return I was accused of the damage and it was reported. My son had taken photos of the vehicle as it was parked prior to possession. It happen to capture the light damage. When I reported this to the clerk I was accused of taking the photo after driving and damaging it. I explained the photo was time stamped Howe’s he refuse to report I had these photos.

martin R. on

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Balram T. on

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Lisa W. on

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Block off parking spots for moving trucks to ensure appropriate parking when returning vehicles.

John M. on

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Checking a truck out with the app and in person is painfully slow

Mauricio Z. on

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Heng A. on

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Kathy G. on

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Really good customer service The van was kind of dirty on the out side But other then that it was it was perfect

Wha L. on

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Emily Z. on

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There was only one person in front of me that I had to wait for, and it was on a weekend. Great, quick service! Much smoother and less stressful than the first time I rented a UHaul :) Would definitely recommend "checking in online" prior to showing up. Cuts time in half, and you literally just grab the keys and be on your way.

Janet P. on

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Swoosy L. on

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I am so happy. The owners were very friendly, they were Korean I think. Picking up and dropping off Uhaul was very fast and easy.

Debby Y. on

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None - the Korean gentleman was courteous and efficient. Zero wait time, and hassle-free return.

Ahmad C. on

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stewart K. on

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Diannejoy D. on

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Diannejoy D. on

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I love renting at this location! Very convenient and excellent service. I always keep them in mind whenever I need U-haul services.

John M. on

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it took to long to check in and to check out and this was with your new friends system you need to iron the bugs out of it

daniel R. on

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erikca E. on

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maria g M. on

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Good experience at this location,previous location at Garfield, Alhambra. Same day where my first reservation was , worce experience ever ,roude ,insensitive ,racist... will not recomend to nobody..felt very insulted...

barry C. on

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i got charged $7 on gas on a 7 mile rental. this is bullshit.

tiffany V. on

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mauricio F. on

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service is excelent

Mimi L. on

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David P. on

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Lauren B. on

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Website wasn't user friendly. Reserved twice accidentally and had to cancel. Annoyed with 2 referral numbers to pick up. 8am on a Saturday is a hard time to find 2 people to answer their phones unless I get a heads up.

daniel L. on

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MAUNG H. on

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Friendly and courtesy services. I have been here a couple of times and every visit was problem free. Thank you.

Bao N. on

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Only one thing I noticed was the previous user left a foam cup with trash in the back corner pf the cargo area when moving boxes into the van. Not a big problem but unfortunate the previous use did not care enough to throw their trash away.

tricia N. on

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Julio B. on

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The office charged 40 miles instead 37 miles that I drove. I couldn’t see the charges , I received the total amount through email , so I couldn’t see the total price. It is small amount but it is not fair

Graham W. on

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Good service.

Andrew G. on

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Great service. Thank you

Roberto P. on

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offer free first 50 miles

JASON R. on

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omar B. on

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Jose Carlo F. on

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Siedah S. on

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The employees who worked there were nice but getting a vehicle from them before the hours through mobile uhaul took over 30 minutes of my rental period.

jason T. on

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Cecilia T. on

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I had requested a 10 ft Uhaul. Unfortunately, I did not review my email being it was all so easy in making request. Come to find a cargo van. This DID NOT accommodate my move due to size. I had to make TWO TRIPS which doubled my mileage. Location great. Using Uhaul again, not going to happen. Dissatisfied customer

mark A. on

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ANDREW G. on

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vanessa F. on

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The truck was very dirty. This is very bad for visability purposes. The windows were so dirty, that there was a film developing and the wipers werent that great. Overall the customer service was great and very helpful to a first time u-haul renter.

Kathleen M. on

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JOSEPH A. on

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Language barrier could not understand the attendant too strong of an accent

Andrew W. on

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My chosen pick up location was Changed, and nobody called to inform me. I had to call myself to see where my can was. And I was not informed that when renting a can the pick up and drop off location have to be the same. So I was unable to drop off my can at my local centre, and had to get a cab. Just think you should make people aware of this.

maung H. on

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Thank you U-haul of Alhambra. The transaction was superb and nothing bad about to say. It's the most reasonable price in this area and the store service was very professional and clear. If i need to rent a truck in the future, this is the place i will consider first. Thank you.

LUCY E. on

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everything was great!

ANULKAH T. on

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remind customers you are closed on sundays and how that will affect the cost of your rental

DAVID B. on

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Nothing. Everything worked out great !

MOHAMED GAWHER A. on

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Barbara K. on

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Very expensive. All depends on how far you go because the mileage really adds up.

HEIDI H. on

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CHARLENE M P. on

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Great service!

TRENT F. on

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Neil P. on

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great service and fast

Susan L. on

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Amazing service and location

Kenneth N. on

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ha T. on

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Sung provided excellent customer service that went above and beyond my expectations. Thank you for the great service!

Bruce C. on

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MOHAMED GAWHER A. on

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Yuhua G. on

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Kuen Nan T. on

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Laura F. on

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DaleAnn T. on

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shwe C. on

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The person who helped me there is not helpful.

Christina L. on

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Over charged me for extra days, completely insane.

KARTIKA S. on

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Need more people for customer service

SON T. on

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Margarita S. on

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The owner was very friendly, polite, professional and thorough.

Reynaldo E. on

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moises C. on

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JULIAN E. on

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just keep doing what you did with me...

Jonna T. on

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Very friendly service at Box All. Truck in excellent condition. Easy process. Will use Box All again!

JOHN P. on

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Great experience and great customer service!

Arthur F. on

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their parking and key drop off works well

Bruce C. on

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The van was dirty with profanity written in the dirty Windows. Normally everything is cool but they let this slip by.

Curtis S. on

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josefina K. on

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Excellent customer service

myriam H. on

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XIAOYE L. on

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Robin D. on

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Lee Yan C. on

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irene C. on

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LARRY L. on

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Already excellent service by the staff.

Ha T. on

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Excellent customer service!! I was thankful how accommodating and helpful the store associates were!

Haiming H. on

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Customer did not leave a comment.

BARBARA A. on

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Quick and easy! Have more UHaul places like this one, very convenient with no long lines to wait in. This place is great.

Yen-Po W. on

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RUSSELL C. on

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Martin P. on

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Chang S. on

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YA ZHUO W. on

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Wally K. on

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not much improvement that I can think of. Owner is extremely friendly and efficient. I made reservation online and when I arrived, he knew exactly what I needed, and I was ready to go within 15 min. Thumbs up for his expertise and professionalism.

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