I left my wallet in the van, and had no idea! I received a text with picture of my wallet and message that they were holding for me ( I really appreciate that) Thanks so much Dana
DANA B
Customer Reviews for Box All Parcel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed, the female rep was a delight.
SALVADOR MContinue have the honesty, professional and polite people
AMY JThe lady who was working at the counter was very very nice and graceful, the truck was cleaned, and whole rental experience went very very smooth....NICE
DICKSON WGreat customer service. Great people.
Eduardo MRadio
MICHAEL MBest location and convenience.
GARY LLanguage skills of proprieter lacking and impatience
RENE SThe man at this location blatantly lied about the gas amount. I took a photo the day before when I reserved the cargo van. The needle clearly shows EMPTY. The inside was filthy. The photo is date stamped to day I reserved van. I didn’t pick up til next morning. He never told me I would be charged $20 extra. Outrageous from Uhaul who I have been renting from for many years.
MONICA HIt was fast and easy renting my Uhaul Van. This location is perfect because my storage unit is not far. Customer Service is great.
MONICA HThe can was not dirty!!! How dear you charge 25.00 for cleaning fee was not informed of this fee!! I will not ever use your rip off service again!!!
Sonia FThis location is run very well. The pick up point is easy and clean. The couple that run it are efferent and on top of everything. I was in and out in minutes. I grabbed my trucked, did what i need to do and just dropped it off at 3am. Key drop too boot! Perfect! This is how you do it!
Bobby H有个能讲中文服务的就更好了！
DECAI LU-Haul has helped us every time when we move, can not imagine without it. Thank you!
KEVIN TThe GPS signal wasn't picking up my location when I was right in front of the busineds to start the pick up process, reaching out to the live agent helped out, she directed me to sign in through the website, calling the U-Haul # had me waiting past 20 min. So while I was waiting for someone to answer is when I saw chat with live agent, that saved me time & the time waisted waiting for the U-Haul app to recognize the location.
Jackie CMileage was wrong and now they’re trying to charge me for driving over 100 miles when I did not.
Andrew RGreat customer service, so convenient, close house, priced great also!!
Jackie CPersonally was bad
YESENIA RMake sure tire pressures are even.
Claudio MThe van gets 10 to 18 miles per gallon. I drove 19 miles and was charged 3 gallons. The math doesn’t add up.
Lawrence LGreat service, easy and fast way to rent a van. Easy pick up and drop off.
Noe II have been raenting Uhauls for my Christmas toys pick ups since 2018. This was such a great experience. It was fast and easy to get the van. The man who helped was very helpful and pleasant. I would highly recommend this location for anyone who needs to rent equipment
MONICA HWell you guys charged me for miles and the gas , I feel like I just got scammed . I am not coming back to this place .
Keivonne PKeep up the good work thank you
valenzuela gNot knowing the price when returning the truck was misleading not happy
renato lOrder two dolly’s and did not receive one
Jessika CWhy was there an 20$ after hours service fee? The truck was brought in within the timeframe I rented it for. So you’re going to charge $20 because nobody was there to receive it?
Carl HThey did great
Grace CGood service, the van and equipment are clean.
emily hSuper friendly and very helpful. Thank you all for hard work
Yu GNeed back camera for safety move back.
david cHad an appointment to pick up truck at 8:30am nothing was set up had to wait till they open.
Harold YVery friendly and helpful. Will use again. Highly recommend.
Patricia TVery easy overall, but it would be helpful to give a heads up that the verification process takes about 20-25 minutes. I showed up just before my pickup window and ended up leaving the parking lot about 30 minutes in to my time
DAVID DYour best
ricardo eVery nice man!
PONG CNothing. They're great!
Carl HSuper easy process
Carmen LVery bad experience
Hovhannes GFix the parking in order to return the vehicle you have to drive around to find a place. There should be parking for the uhaul vehicles only.
Jacquelin bWas charged $20 for after hours drop off when using mobile 24/7 option and left key 20 mins after clowning time. Was not aware of fee to drop off key after closing . Feels like fraud
Gabriel PWhen I dropped off the vehicle for check-in, I was told to leave the key and they would look over the van and submit the final charge in about 20 to 30 minutes! Not acceptable! Between the time I left the van, there, and when the van is visually inspected, some damage could occur to it. Who would get the blame? So, I pushed them to inspect it while I was there, so they eventually did, about 5 mins. later. The charges did total to what I was expecting to pay. Not sure if I will rent from them, again!
Gregory M$25 cleaning fee? I moved a shelf and took 2 hours. why the fee?
Rodney SLocation could Block off parking spots for return of rental. This location is in a Costco parking lot and it was difficult to find a parking spot for the return.
Erica RIt took 15 minutes to get me situated before we could leave, which was part of my 4 hours of time. I thought I gave all that information when I made the reservation. Otherwise it was very nice and I’m sure I’ll use this place again.
Jacquelin bMake sure rentals are clean on the outside and inside as well. My van was very dirty, like it had travelled across the country, returned and not washed. Very hard to see damages when outside is so dirty. Disappointed, but it served it’s purpose.
Jetahn JThe service was fantastic.
Lashon HFriendly owner.
Kiduck KI’ve driven Uhaul’s to transport flowers for my business for the last 15 years. Love these new vans!!!! They’re such a smoother ride than the cargo vans and transported my products smoothly.
Euri WI was overcharged 8 gallons of gasoline upon return of my rental.
KAN TFriendly staff!
ANSHY AI received horrible customer service. The van was dirty. I had added a dolly with my reservation and he refused to give it to me. I’ve rented at other Uhaul’s and this has never happen before. He also over charge me an additional $80 dollars when my estimated charges were at $65. I ended up paying $160.00. Horrible, just horrible.
Claudia SThey charged 2 gallons at $7.50 despite I drove just 5 miles. I have proof of that. Also I have proof of gas gauge at 3/4 when I received the truck. They sent me a bill that was at 7/8. That is unfair. If you need a picture I can send to you.
REINALDO SNice
Kuan LI was charged for fuel even though I brought it back at the same level as when I took out the rental. I emailed the address given to get a refund on the fuel but never received a response
Bei QThe return process is terrible the customer has to do e everything now. And the pick up was also bad yskimg pictures and doing most of the online paperwork.
Juan GWanted and made a Rez for a pickup. Only a van available. Equipment I was hauling was too tall. Thus why I wanted the pick up. Made it harder to deal with.
TAD AThey're friendly and helpfu,l I'll be back
Carl Hthe UHUAL app needs to be fixed. I spent 30 minutes trying to upload a picture of the odometer and another 30 minutes trying to get a hold of a UHUAL agent on a busy Saturday afternoon, then they hung up on me. A google search on reddit solved my problem. The browser and the actual uhual website works and uploads pictures. the app is pretty much worthless
moses e