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Lorena V
Customer Reviews for Box N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple process and courteous service
Aaron SGreat customer service. Fast and efficient process. Box n Ship is the best
J.L. CGreat!
ROSS MEverything was great, the only thing I would say is to have the truck there on time and not late. It was only 15 minutes past the pickup time, so not a huge inconvenience. The fact I can reserve and have a truck brought to the location, so close to my residence is nice.. I will use U-Haul again!!
Donald BThe vehicles you offer are old and run down and at times dangerous to drive. U-Haul is risking innocent lives to make more money and that is a despicable and deliberate failure in being a decent human. The website for your services is severely outdated and a rework could make everything so much easier but U-Haul has not updated their site for decades and that is unfortunate but I’m sure it will fall on deaf ears. I am sorely disappointed in U-Haul. I hope karma catches up with U-Haul and thier bankruptcy is realized which would open the market for decent business people doing a better job because no one could do worse!
mostafa rThose guys are the best!
Jose GEASY TRANSCATION.. PCKUP AND RETURN
ARTHUR FThere was almost no gas in it, vehicle was extremeley dirty inside outside
hamidreza aThe problem was not so much this particular location. The problem was with U-Haul’s insane way of fixing the problem with the hole in the gas tank. What could have been fixed in a matter of minutes by talking with a knowledgeable tow truck driver and U-Haul representative, instead it took over five hours, because of lack of upper management skills. If upper management has this courage, they can call me at 509-232-9204 so that I might help them solve this very easy problem!
Charles HNothing stood out as exceptional or outstanding., An average place.
Thomas MEasy to pick up and dro off Very nice electronics system
Jamie RThis is by far my favorite location to rent from. Very helpful employees there that take the time to help you.
Keith JI will not be using this UHaul service in the future. I'm very upset with the fuel charge I was stuck with. Upon returning the rental truck, the gas gauge was exactly where it needed to be to avoid gas charges, according to the contract. I will be disputing the gas charge ($30 service charge for putting gas in the truck and $14 for 2.33 gallons of gas). I'm not sure what recourse I may have since I don't have a picture of the gauge before or after. The UHaul website was not functioning properly and would not allow me to upload any pictures of the gas gauge (as well as my driver's license at check-in).
Stephen AThe system of replacing the fuel to the level when you got the truck is a ripoff. We have to relay on where you think it should be. I filled the tank to the level I thought it should be. You decided it needed 1.7 gal more and charged me over $12.00. How do I know who was right?
Ken PTruck was dirty. Low fuel, bad business allowing truck return not full. Difficulty in renting due to computer (Tec) problems. Need upgrades Not sure if renting trucks from a box business is working. Lacks staffing
Jack HPeople at desk were helpful, kind, and patient. Great attitudes.
Ramon YThe store didn’t open until 9:05.
Michael SThe people were very friendly at the Fiscount Box Gallery. Better communication as to where to pick up the truck. We were given the WRONG ADDRESS by UHAUL. THE contract told us the supplies would be ready at 7145 or 7165 Mission Gorge; but it was not ready. The UHAUL TRUCK did NOT have a USB port to recharge my cell phone. It took a long time to process the paperwork even though I paid in advance .
Thomas LThe man I dealt with was extremely professional and nice
andria gStaff was friendly and knowledgeable. They explained everything to me and made sure that I didn’t have any questions before leaving. I guess the only negative thing I can say is that the exterior of the truck and the windshield were very dirty, otherwise everything worked well and I didn’t have any problems.
ANDREW BExcellent service and brand new van!
ROBIN DGreat experience friendly fast and professional service
Kim WThey overcharged me and I needed a refund. They also made me do everything myself rather than showing me the truck.
Robin REveryone is so friendly at this location. Only place i want to rent from.
JENNIFER ICargo part of truck smelt of urine and had pee stains on the floor. There was a cap from a hypodermic needle in it as well.
Keith JThere are so friendly and helpful. This is the only location I want to rent from
JENNIFER IExterior was dirty, but not a big deal
Lee SThis location is on a major road at a corner intersection & has driveway entrances on both streets, making it much easier to get going in the right direction. Also the parking lot is fairly spacious.
Jeffrey PSince I had to pick up and return the rental online, I cannot rate the actual store location. But the online pickup and return process was a real pain trying to upload adequate photos of my drivers license.
JAN PI don't know if it was just the circumstances of my particular rental, but there was a lock on the cargo bay door of the truck that made it unusable. It might have been because I actually picked up the truck in off hours and the lock was installed by the vendor for security rather than being left there by a previous user.
NEIL JI was charged for an additional day. I tried to come back the following morning to drop off the truck, but the location was closed. I was still charged an additional day.
TRICIA RClean the vehicles. I have rented five trucks in the past year and they are always dirty, I fill out the reviews every time and I feel like it is a waste of my time. It is falling on deft ears.
DAVID TEverything went well. Be prepared to use your phone to scan your driver's license. You will probably need Google Chrome for it to work properly. I personally would prefer not to do this on my phone, but it's how they do it these days. Personnel was thorough, polite and professional. I would recommend this location!
GREGORY BPoor customer service
Matthew AEveryone is so friendly and helpful. My favorite location to rent from.
JENNIFER ILocation was too busy : Would not go there again. Was not concerned about any errors or making things right.
Nathan HVery friendly. Very efficient
Erick PEveryone is super friendly and helpful at this location. I rent from U-haul a lot and this is my favorite location to rent from!
JENNIFER IThe truck was nit cleaned. There was a foul smell in the cabin. It was smelling of animal waste. When I turned the AC on, it made the odor strong and bad. Definitely it was not from outside as I drone 38 miles it was there entire time
RAKSHITH HGreat location. Great representative
JOHN WRon and staff are professional and courteous. Great selection of U-Haul vehicles. They also have packing boxes and materials that is convinient when moving. A-one stop shop.
Diana DThat's was a dent in front bumper which was not recorded
Dan PI have had good experiences with UHaul however this truck was old, worn and dirty. Sorry guys, maybe next time..
Warren BEveryone is so nice and friendly.
JENNIFER IThey told me everything was good when i dropped it off, but later charged me for a fuel charge even though I had it filled slightly over what i got it at.
Bernard HWe had reserved a regular dolly but they didn’t have any in stock. They have us some kind of roller thingy that worked well. The key drop off was hard to locate but we figured it out. They guy who checked us in was pretty cool
TERESA JThey are so nice and helpful at this location!
JENNIFER Igreat little truck!
Robert HMy phone died literally at the last minute while I was taking a picture of the mileage and gas. I dropped the keys and was on time but noted that I might have to pay a service charge. It appears I was not charged the service charge and am thankful for that, but maybe having a backup/contingency in case a renter can't check in after hours on the phone. Otherwise things were great. Thanks.
Cody PDolly ordered was not in truck. Overall experience upon return not great.
Robin JVery helpful service. Easy to book, pick up and return.
Sherry SI called the main u haul phone to reserve a truck in the Mission Gorge location in SD. When I arrived at that store which was only 2mi from where I called, they didn't have my reservation. The email confirmation revealed the reservation had been made at my home location, Poway, 15 mi away. Canceling the reservation so I could rent a truck from that location was very difficult.
TRACY NWash the vehicle
MICHAEL Rblankets and dolly weren't in truck. Future customer may not notice and be dissatisfied. That's my only suggestion, otherwise, it was convenient and the process was efficient and understandable.
Tim PThe no contact pick-up and delivery was difficult. It took a half-hour to pick up the truck. On top of this, I was charged for an appliance dolly, $10.00, and a utility dolly $7.00. I reserved an appliance dolly as well as a utility dolly. However, when I picked up the truck, there was only the utility dolly. The lack of the second appliance dolly was a HUGE inconvenience and made my move more challenging. I called to receive assistance while navigation an already stressful move only to be transferred multiple times and placed on hold for one hour! I did not connect with a person an hour, so I hung up. When I returned the truck, I noted my situation, specified the item I did not receive and the amount of that item. Regardless of this, my final bill was still charged the $10.00. At this point, there should be additional compensation.
Shade WGreat customer service.
Steven SThanks for everything, super easy and affordable!!!
Taylor EIt would help if the app worked. I have rented from UHaul three times over the past two or three months. Twice I tried to the app to use self check out. It didn't work either time.
BART C