Customer Reviews for Boyce and Sons Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Boyce and Sons Inc

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Gavin W. on

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Boris B. on

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Make it clear on the website that this location does not have 24 hour pick up.

Karen E. on

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Jim M. on

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Diane M. on

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paula M. on

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Be sure for 'extras' dolly, blankets. They were needed and not offered.

CHERIE D. on

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jeff S. on

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Drop prices

mike W. on

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The Boyce crew always takes great care of our rental needs.

EILEEN C. on

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brad C. on

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have equipment on request date within reason of consumer, for pick up or drop off location. Inform consumer of any price difference in request date to uhaul convience date of rental that may occur. we waited 3 days for the rental to become available which made it a Friday that we were charged for dropping at our original destination on request for rental. have rented many times over the last six months an never credited for any of my inconviences of equipment not being available where it was suppose to be several times.

Dominga W. on

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I’d filled up my gas tank with the power on to ensure that I’d had more than enough in the tank (I have a witness too). When I’d arrived at this Cottage Grove Uhaul, the attendant made no mention of a gas discrepancy whatsoever yet charged me $33.30. Given that I’d returned the truck clean TWO DAYS EARLY—or better, based on the fact that I was simply a customer (and a repeat one at this very location), why not extend me the courtesy and give me an opportunity to see where I had allegedly failed to fill the gas tank? What is ethical about that? I was a mere 1/2 mile from the nearest gas station. So disappointed. I’ll need another truck within three weeks and am now hesitant to deem Uhaul my only choice.

Guy L. on

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MICHAEL W. on

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Nothing, the Boyce team is always terrific to deal with.

tom W. on

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the folks were thorough, fast, efficient, and professional. It was a pleasure to do business with.

jeff A. on

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Boyce and Sons U Haul are always on top of things...Always a Pleasure to do Business with...

Kenneth L. on

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Deborah J. on

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Patrick R. on

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John E. on

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Johnnie B. on

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They got me out and on my way quick

Joe O. on

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TYRAH P. on

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I was charged for insurance when I didn’t want it. And had an additional charge pending on my bank account for 6 days that they kept assuring me “should clear soon”. I was out $210 for what should have been a $75 charge and I had to fight to get my money back. Absolutely ridiculous system of charging people and having these transactions pending over a 5 day holiday weekend!

Linda M. on

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David D. on

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This was a great spot to visit and pick up a trailer. It was easy to get to and looked like a plumbing store inside that had Uhauls. The guys that helped me were friendly and a lot of fun to talk to.

Jerry K. on

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This location wasn't my first choice which was inconvenient. It was out of my way to pick up vehicle but U-haul did compensate me in the form adding extra miles at no charge.

hans H. on

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Good as is

Katrina H. on

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Vincent W. on

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Quick and easy pickup and return process.

Andrea S. on

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The guy was really helpful and kind. His gorgeous blue eyes almost made me wanna stay in Oregon.

James R. on

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Nothing - I did online checkin, but the owner still came out to make sure things were good.

Rosey H. on

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Great Experience

Robin E. on

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EUGENE P. on

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Dena S. on

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David C. on

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Very helpful and friendly place

Scott B. on

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This place is great. Old fashioned small town service.

DAVID F. on

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I wish I had known about the new location. This group was more on top of their game. However, U-Hauls National answering service (or whatever they refer to it as) was less helpful than a foreign technical support service that speaks little or no English. I thought that I had connected with Nigeria, maybe. A severe waste of time. . . . all in all I give the people on the ground an "8" in Cottage Grove, a "6" in Sedro, and a "2" at the national center. Cheers, ~DEF

Katrina K. on

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When we originally made our Reservation we mentioned we need Trucks to be New or Newer because we were moving to Alaska. These two trucks were just that! Made the trip with no hickups. It made the long trip less stressful. We greatly appreciate it.

mike W. on

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Great experience.

Darcy Z. on

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Reecia C. on

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Very organized and helpful.

kristi G. on

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Trailer lights didn’t work and wouldn’t stay plugged in , truck got horrible gas mileage,

John B. on

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Donald C R. on

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Kim A. on

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Great experience. Way above my expectations. I was injured prior to my departure for South Dakota and I was treated so well, much more than I could have expected.

Rick D. on

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Carol W. on

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Not a thing great service very friendly & helpful will rent again when needed

Todd B. on

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Very easy to do. I did everything online. I went to pick up equipment. It was a 5 min. Process. Returning was easy and quick. They will be receiving all my business. Thank you

Mike T. on

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MICHAEL W. on

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The Boyce Team in Cottage Grove are terrific!! They are our go to folks for all of our U Haul needs in Cottage Grove

William M. on

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Lannie B. on

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Twice conformations for a rental from this location were made, only to have corporate call informing me that I would now have to pick up my rental 20+ miles away. This was the worst experience I have ever had. How can you reserve something,receive a confirmation, and then have it changed by corporate to a different location 40+ miles roundtrip from my original location? Not acceptable!!

Dale T. on

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Marie W. on

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Be sure gas is filled to recommend level before renting - it was annoying to have to stop for gas before starting my trip and moving.

robert K. on

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trailer full on snow and trash under snow i had to remove after digging out snow.

Michael L. on

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Corrine D. on

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clyde L. on

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karl P. on

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Brian H. on

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Regina B. on

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Ashley H. on

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Julie I. on

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Boyce & sons was very helpful. They explained everything and made the move much easier then I expected. I would recommend them for your next move!

stephen D. on

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SCOTT B. on

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Excellent experience. Kudo's to U-Haul!!

Gregory C. on

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George H. on

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Adam K. on

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Donald W. on

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If u want the Truth , I rented a 26 ft truck , the inside of truck was filthy and the back of truck smelled horribly like marijuana, and had sa bunch of marijuana clippings leaves in it wasn’t cleaned out , But staff was amazing price was great truck did the job very well , and staff was amazing ,But the smell was horrible and we had to let back of truck air out a couple of hours b 4 we could start loading our things .

Suzanne F. on

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There was some kind of a computer glitch with the checkout process. It took a LOONNNNGGGGG time to get the truck picked up. 30-40 minutes and I was the only customer. Furniture pads were requested but not available in the truck, so I had them removed from my bill.

larry G. on

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Full gas tanks to better gauge the return amount needed.

Jerry Y. on

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Regina B. on

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Very nice people.

Lindsey R. on

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Great service, easy check in. We had no issues renting from Boyce and Sons and we will use them again if there is ever a need.

elaine K. on

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I was thrilled to have a business in our small town that has a great selection of U-Haul trailer choices. Thank You!

Ned J. on

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joseph K. on

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Quick contact and quicker service.... great job by the folks at the turn in location!

Brian S. on

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john K. on

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Rick and Darrel are always 100% Professional and helpful.

Trina B. on

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JAY D. on

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David T. on

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Nothing to report. Staff was quick and friendly, nothing to improve.

Rick C. on

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larry G. on

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Same as above comment. Very good job . thank you.

john K. on

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Very knowledgable, courteous and helpful crew. In the top 5 that I have used over the past 30 years.

Kellye R. on

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mike B. on

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None- THis is a great location- Bring the truck right up to the door to pull out.

Gina B. on

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Sara N. on

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MICHAEL M. on

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Marcie W. on

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Elsbeth B. on

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Gene T. on

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Helen J. on

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Nothing was explained to me about the truck or how to use anything. I got some answers to my questions but couldn’t figure out how to use the audio for my devices. The mirrors also can’t be moved from side to side only up and down.

Victor N. on

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Well organized lumber yard too

bradley B. on

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Boyce and sons is a Great place to rent from.

Brian M. on

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LEE M. on

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Joshua S. on

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