Instructions during check in said key was inside gas station. Attendant said key was outside in lockbox. The code he said it would be did not work for either lockbox. Went back inside and he gave me a phone number to call for help. He did not answer and didn’t call me back for a while. After telling the attendant that they didn’t answer, they finally came out to help and they got the key out of the key return box after about 5 minutes. Key was not where the instructions or anyone said it would be and what should have been a 5 minute process turned into 30 minutes.
Carissa W
Customer Reviews for Bp Burma Rd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, especially road salt, inside the truck and out. The truck box leaked from snow melting and some of my boxes got wet. I was switched to this location the day after my original reservation, and the online check-in was out of my capability. However, the staff at the BP gas station were EXCELLENT in helping me - I could not have accomplished it without their help. Nonetheless, I did not like the online check-in and it seems like so much more work than just going in and having a real person handle the transaction.
Steven KAside from being easy to find, this place was a nightmare. Not enough Verizon cell service to complete my pick up through the app or the website. I spoke with U-Haul customer service who talked to and turned me over to the employee behind the counter, but he wasn't able to complete the process for me. He was, according to the local U-Haul representative I spoke with later, "unsupervised and untrained" He spoke little English and what he did get out was difficult to understand. I wanted to buy a box of bubble wrap while I was there but the location had NO packing supplies of any kind. If it were not for the assistance of the very knowledgeable, very helpful local representative, I'm afraid I'd have had to leave without the truck and hope to find one at another location in Madison — not a situation I'd have been happy to have to deal with at 11:30 AM on a Saturday.
Charles D