Customer Reviews for Brad McNamee
(U-Haul Neighborhood Dealer)

115 reviews

9 Lanark Rd   Perth, ON K7H2R9

(613) 482-9378

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(613) 482-9378

9 Lanark Rd
Perth, ON K7H2R9

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerard F. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
2.0

If this is not a drop off location why is it listed? I had chosen this location because of its proximity to my home. I planned on biking home once I had dropped the truck off. When I arrived here I was told I could not leave the truck here and had to leave it at the other location on Hwy 7 (a major hwy). When I went to drop it at this location I could not complete the online drop-off form because I was not at the correct location. I left the keys in the drop box and proceeded to bike along this major road to get home. NOT IMPRESSED!

Paul M. 
Rating:
1.0

I applied on line to rent a truck from the highway 7 Perth location for July 5th /21. I received an email saying I would have to travel to a much farther location because there was no guarantee one would be available. I emailed back I only wanted that location then received an email that another location in Perth (9 Lanark rd) guaranteed me the truck. It gave me the address and phone number for pickup. I drove there for the proper day and time ( actually getting there early) and spent quite a bit of time looking for it. I went to other businesses asking where it was, then noticed a small uhaul rental sign. Noticed NO rental trucks, found a sign re. number to call. Called, got a machine. I called the other location to inquire what was going on. Was told to come there and that location doesn't really exist…. Of course I was super annoyed. I lost 1/2 hr in time dealing with this. WHY would I have received an email telling me the truck was where it wasn't and to go to a location that didn't receive people.?? Once I did get the truck, all was great. The service man was great and I vented to him ( but did not blame him) I mentioned the issue and suggested things needed to be updated on their web site. I just don't understand in this age of social media how an issue like this gets overlooked.. and I'm sure this has happened to other people. Please fix this issue

Eva E. 
Rating:
5.0

Could not ask for anything better. Staff was wonderful

sheila G. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

roy W. 
Rating:
1.0

Location was not available to drop off at, u uhaul should not have it listed, they directed me to another location to return.

PHILLIP P. 
Rating:
5.0

Customer did not leave a comment.

Annmarie H. 
Rating:
2.0

I would recommend this place on the basis of all my interactions over the past couple years as a whole. I believe this was a genuine mistake from an employee not a issue of negligence.

Glen H. 
Rating:
3.0

Customer did not leave a comment.

Raymond D. 
Rating:
1.0

We booked UHaul for Ottawa. Sent over 100Km's away to Perth to pick up equipment. Wasn't at first location. Sent to 2nd location in Perth, then had to drive back to Ottawa to use it. Problem is not with the Equipment locations. You have a serious problem at head office. Scheduling equipment locations and CS call backs were stunningly rude, condescending and patronizing. As was my Complaints F/up call. Didn't want to listen to one word and just argued that you were right and I was wrong. Fundamentally flawed business model and rude staff is not a business I need to deal with ever again.. Please learn from this and change.

William R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
3.0

Seemed good but it was closed.

Peter N. 
Rating:
5.0

Absolutely nothing, great service!

Winnifred B. 
Rating:
4.0

Not much. Staff was nice and helpful

PAUL S. 
Rating:
1.0

1) Although the uhaul.com shows a certain location, this location direct all customers to pick up the trucks from another location. It caused me more mileage to pay and affect my time schedule. 2) The phone number associated with the location does not pick up calls (I tried more than 20 times over a course of 90 min) and has the voice mail box full. I asked the representative about that and he said he does not pick up phone calls because he is busy.

Ahmed G. 
Rating:
5.0

Customer did not leave a comment.

neil J. 
Rating:
4.0

Open daily a little longer

VEEJAY D. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
2.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

They came through in a tight spot and offered service beyond my expectations. I have only good to say about this U Haul location.

Stephen K. 
Rating:
1.0

The Lanark Rd location indicated that it was closed and to proceed out of town to a separate location for drop[ off. You charged me for 2 days as well when I clearly spoke to the issue of only requiring that dirty trailer for 1 day.

John S. 
Rating:
5.0

Customer did not leave a comment.

Nicki G. 
Rating:
5.0

Customer did not leave a comment.

Cole W. 
Rating:
4.0

After hours drop off

Robert F. 
Rating:
5.0

Thank you for making the process so easy, smooth and efficient! Very kind and positive on the phone too!

jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Leo F. 
Rating:
1.0

YOU HAVE CHARGED ME TWICE FOR ONE RENTAL I CALLED REGARDING A REFUND AND HAVE NOT HEARD BACK 519 574-2317 ALSO THE 2nd CHARGE IS HIGHER THEN THE FIRST CHARGE AN THIS IS NOT THE AMOUNT I AGREED TO PAY FOR THE RENTAL

George D. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

My contract stated to go to 9 Lanark but when I got there I was instructed to go to the Hwy 7 location. The contract should of stated to go to the correct location but I wanted to speak to the ppl at McNamee Kilpatrick which is located at 9 Larnark Rd. so everything worked out.

Randolph T. 
Rating:
5.0

Customer did not leave a comment.

Dirk N. 
Rating:
5.0

Customer did not leave a comment.

Dale T. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
4.0

Brad was very helpful to accommodate our needs.

Todd S. 
Rating:
5.0

Jerrett is an asset to U-Haul. He is knowledgeable, friendly, and ensured everything was to our satisfaction.

Daryl B. 
Rating:
3.0

Better signage and instructions on how to return a uhaul at this location after hours. Also, there is no lock for the back so we were worried about leaving it unattended overnight. However, we assumed that there must be cameras monitoring the parking lot and trusted that they would capture anything unusual.

liz C. 
Rating:
4.0

It was unclear as to where I should park the truck. I had to guess the appropriate place as there was no other vehicles in the lot.

John H. 
Rating:
3.0

I wasn't sure where to leave the trailer really, there didn't seem to be a designated area.

Yvon L. 
Rating:
5.0

10/10. Best service ever!

Tyren B. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

Customer did not leave a comment.

NEIL J. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Although I was giving 9 Lanark as my drop off location. The real Uhaul drop had to be made a mile away.. No worries just letting you know.

Randy L. 
Rating:
5.0

Brad was able to help me with the rental of a truck and car dolly, under difficult situations. A full two day snow storm made the truck unavalabile on top of a scheduled town power outage He worked hard to remedy the situation allowing for me to get underway the following day. He went beyond normal service to make sure I was taken car of. Well done Brad. Signed Sandy

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Superior customer service... thanks again.

Mike W. 
Rating:
5.0

everything good

Terry R. 
Rating:
4.0

I phoned the location the morning after my move to inquire if everything was okay with the drop off, since I did not/could not complete it properly. The person I spoke to said she didn't deal with the truck rentals but would forward my number to the person who did and he would call if there were any issues. Since I did not receive a call I am assuming everything is fine.

paul M. 
Rating:
5.0

very friendly, very helpful

Brenda H. 
Rating:
5.0

At the Perth location is damn near perfect. Could use a few more supplies. The lad Jarod is the nicest dealer i have come acrossed in a very long time. I recommend anyone who wants excellent service its worth the drive.

JAMIE E. 
Rating:
5.0

Fixing the online system so when someone reserves equipment it is readily available for the day they reserve

Chad P. 
Rating:
4.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
4.0

put some gravel in parking lot so I don't have to wade through water to get to truck.

Austin H. 
Rating:
4.0

Pick-up was moved to their alternate location, but I was not notified. I had to call and wait for a call back to find out where to pick the truck up.

Margaret N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Jarret was very accommodating and looked after all our needs....we will be doing business again!

GEOFF M. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Garret was very friendly, very encouraging of other services and the switch to one-way. Very helpful on phone and apologetic of brief delay in returning call. My only recommendation would be to change the posted address from 9 Lanark to where the actual trailers are located .. it was a small inconvenience to go to the second location.

Scott T. 
Rating:
5.0

Great service at both Perth and Collingwood locations. A great experience.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Jarret is always accommodating and friendly. Always a pleasure to deal with. Thanks for all your help, Always.

DEB S. 
Rating:
4.0

Customer did not leave a comment.

Lucas W. 
Rating:
3.0

Here is the deal. This was my second UHaul rental in less than a week. Both times I booked on-line and picked a preferred pick up location. Both times I got an email telling me the preferred location was good to go, both times in fact it was not the location where I could pick up the truck.

Richard D. 
Rating:
5.0

The truck started out fine but slowly deteriorated. I spent half the trip worrying the vehicle was going to break down

Lucas B. 
Rating:
5.0

Nothing all good

roly F. 
Rating:
3.0

Never interacted with anyone.

Mitchell T. 
Rating:
3.0

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gary G. 
Rating:
4.0

Very polite friendly and helpful attendant

ROGER S. 
Rating:
1.0

first this is not the correct drop off address, it is 16621 highway 7 phoned location to get directions and was answered by a service that was not much help and when finally found location rep was still not there. phoned him and he said he just stepped out for coffee and would be right back. I waited several minutes and then recalled to let him know that I had another appointment and would just leave key.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Samer E. 
Rating:
5.0

Customer did not leave a comment.

GRAEME F. 
Rating:
5.0

Great great service overall!! Definitely makes the move much easier!

KRISTINA P. 
Rating:
5.0

This is the second time we have used this UHaul location and have had excellent results both times. The customer service is the best we have ever experienced with a UHaul store. The owner has made us a customer for life.

ROB C. 
Rating:
5.0

Good to go

Jesse W. 
Rating:
5.0

Young man who runs the place was most accommodating to my needs and scheduling even offering to meet me at a time when they are usually closed if need be. This is my second dental from this company and this type of service was received both times.

JOHN S. 
Rating:
4.0

have people at the drop off location , still don't know if we owe u or u owe us or if is all ok

JANEANNE L. 
Rating:
4.0

Great service from start to finish.

MICHAEL W. 
Rating:
5.0

Jerry was very efficient and pleasant. Thank you.

Wayne L. 
Rating:
4.0

Friendly, efficient service. Convenient location and easy to find.

ERIC C. 
Rating:
5.0

Same as above thank you. Jacques

JACK M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The entire experience was fantastic. The people I dealt with on the phone were very accommodating and everything that was promised was delivered as promised. Truly a great customer experience!

DAMIEN O. 
Rating:
3.0

Customer did not leave a comment.

CAGNEY T. 
Rating:
5.0

Customer did not leave a comment.

LU M. 
Rating:
5.0

Customer did not leave a comment.

andy M. 
Rating:
4.0

Phenomenal customer service.

FRAZER S. 
Rating:
5.0

Customer did not leave a comment.

Louise B. 
Rating:
3.0

Parking lot was in pretty rough shape, I believe it's temporary, I believe it was a case of the frost coming out of the ground.

Rob G. 
Rating:
3.0

Service was friendly and speedy and the equipment was ready to go. Parking area could use some new gravel.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

John at perth uhaul professional and easy too deal with.

ESA M. 
Rating:
3.0

Customer did not leave a comment.

david J. 
Rating:
5.0

Arrived on a very busy Saturday morning expecting a bit of a wait but both reps got through with another customer and then myself in less than 10mins! The truck was warmed up and ready to go and was great to drive. Great job mcnamee storage!

RICHARD C. 
Rating:
5.0

Jarett was personable and professional...thank you!

KELLY S. 
Rating:
5.0

Found that the tail lights were not working and had to run at nights with our 4 way flashers. Brakes and signal were OK.

BARB H. 
No reviews have been submitted for this location.

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