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ANDREA S
Customer Reviews for Brake Stop And Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was seamless. Just used the app and the key drop off.
Rebecca OThe location was nice and the app made it easy to turn in. It was a lot more expensive tan I anticipated. I used it for 2 days (one night) and had to drive to Orange County and back. It was a lot more money than I thought it would be for that. The location I rented it from prepared me, but it was still sticker shock.
MICHAEL SThe place is efficient and local. Then location are just not very friendly. It’s ok, not everyone is friendly but they were professional.
DAWN MCustomer service and attitude was excellent! Will definitely recommend to others. They were super helpful. The windshield was pretty dirty and no water in the windshield wiper well.
ARI MThank you for making easy the rent the truck for moving fast.
JUAN FThe pick up place was fine...the whole process of renting was a complete disaster including your website and on line application. Spent way too much time and then had to call main number to start all over again.
Robert EI’ve been here before and the efficient, professional customer care is definitely consistent. I don’t look forward to the next time I move but the silver lining will be that I’m coming back to them.
MONICA CThe van was dirty and needed to be swept out. I returned it in better condition than I received it. When I went to return the van the business was "closed due to emergency at 2pm". This was at a little before 3:00pm. I find it hard to believe that they had no one to manage the business for 3 hours. When I called to see what to do with the keys as I couldn't remember the lock box code, no one answered. I was able to leave the keys inside by prying the door a little bit. My wife reserved the van under my account with her credit card. When I went to pickup I gave them my card to use for the rental. They took my card and put a hold on it, but then they proceeded to charge my wife's card for the rental under 4 transactions. I went into the business after the the two initial charges and told them AGAIN to bill the balance for the rental under my card, however, they again charged my wife's card two more times. I will never use this place to rent a U-Haul. I have previously used the Point Loma location on Midway and they were great! We moved and I used this one as it was closer to our new residence.
LAWRENCE BThe location lied about the vehicle being returned late and about the cabin being dirty. They don't want to admit their lies to the uhaul company and as a result I'm being charged erroneous fees. Avoid this location at all costs and just go to an authorized actual uhaul location
Anthony DGreat location, easy check in and return process! Moving is hard and stressful, the U-Haul products and team at Brake stop and Auto Repair made it feel like a breeze! They killed it, let them help you move!
Nathan FIt sucked that they didn’t have the vehicle I had reserved. The manager said it was damaged and wasn’t on him , but I was never notified of the change.
Keegan SGentleman at register was wonderful - helpful , kind, Fix your app!!!! Tried to sign in before van pickup for over an hour!! Reset password at least 8 times tried to use and error. Sent codes and entered correctly over and over again and tried new password again error. Very frustrating!!!
Catherine SFriendly people they are very professional. Thanks folks!
Leo LI reserved a 15ft Uhaul and they did not have it available. I was given a 10ft uhaul instead, but had to pay the same amount. I would like a partial refund for the change in reservation. I had to make a separate trip to get the rest of my stuff that wouldn't fit in the 10ft Uhaul.
Molly MI almost got into an accident because the horn did not work! It also took 40 mins for us to receive our van because the uhaul system was down.
Ryan BThere was a small of a dead rat in the van
JOHN CThis place is ass U-haul is trash don’t ever use them false advertisement it said 19.99 i paid 70 dollars plus gas on the side what a rip off
Rene QLocation is not ideal but my morning drop off was not hindered by cars parked in the small lot in front of the store.
Anthony LBetter signage on both where to leave the vehicle and where to drop the keys.
Noah TFront desk was very helpful and friendly. I would definitely recommend this location.
LOUIS RThis guy like to stole gas,I don't know why the paper say another thing ! They don't want to give me a receipt and they was telling me is in my gmail and the guy Started asking me why Im 1 hour late but Im paying ! It was a lot a traffic, he told me in the morning is a half tanks gas and I put the half and then he said is more!!!!!!! wow this revolting people was telling me why Im late if Im paying ! they don't accept cash,and they don't want to give you a receipt
jessica mPretty inconvenient as far as parking goes.
kevin cGreat customer service!
john mI ordered a furniture dolly and got a regular dolly instead.
Sebastian SNothing. Great service overall!
Daniel SGuy wasn't too friendly but he had the equipment ready on time.
Arash AThey were great to work with.
Ann DThe low tire pressure warning came on freaked me out...but overall everything was easy peasy. Sam was incredibly patient and kind. Thank you! Merry Christmas & Happy Holidays!
phyllis s