Customer Reviews for Brandon Rentall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brandon Rentall

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

LARISSA D. on

Rating:

Pick-up location at Brandon Rental great! U-Haul customer service was NOT! I specified the location and time I needed the truck. They gave me the wrong location twice and whenever I spoke to UHAUL on the phone (3 separate times: first two calls regarding truck pick up location, last time was to review bill--much higher than advertised) they had rude representatives.

Victor M. on

Rating:

Courtesy

james S. on

Rating:

Customer did not leave a comment.

Shawna M. on

Rating:

none

Ronald R. on

Rating:

Returned on Sunday afternoon @ 5:00pm. Business was closed.

Nikie B. on

Rating:

Easy pickup and drop off. Easy location to find Staff are nice and helpful

Krys F. on

Rating:

Excellent location and the staff was very customer friendly

Travis T. on

Rating:

U-Haul is a freaking joke! I reserved my rental on 8-25 for a 3 day rental starting on 8-28. Never got a reservation call even though I kept calling about it but to no avail. Finally, Wednesday morning right before we signed on our home I finally got scheduling to tell me where to pickup. Richland, which is very far from my move in Pelahatchie. Alright, maybe get the extra miles and that'll be ok right? Wrong, I get the email and message for the address and contact info on the location. Address doesn't take you there by the way. Oh, yeah phone number you ask? Disconnected! Well great, now what? Back on the phone with the 800 number. They get a field agent to give them a working number and I get connected. Find out where they are and get there. Poor girl was trying and did her best. It wasn't her fault. She was only told right before I got there that they had a pickup. Their first ever. 26' truck and an appliance dolly. No appliance dolly though. Great because it's just me and my tiny wife moving this entire house! Almost finished getting the thing ready to go and I it tried to make me deliver it back there. Why? She had to fight through that and start the entire process over so I could drop off somewhere closer. It's been an absolute joke dealing with U-Haul and I hope to never do it again. I'll leave my belonging behind before I ever rent from them again. Anything for my troubles...haha yeah right you know better. Now this isn't a shot at my pickup or drop off location, they did their best.

JONATHAN S. on

Rating:

Customer did not leave a comment.

ken P. on

Rating:

Very helpful.

John R. on

Rating:

Customer did not leave a comment.

matthew J. on

Rating:

Customer did not leave a comment.

Charles P. on

Rating:

Customer did not leave a comment.

Dora C. on

Rating:

This was the best moving rental ever!

ismail R. on

Rating:

Customer did not leave a comment.

Colleen W. on

Rating:

All outstanding people at desk and outside! Professional, courteous, and informative. EXCELLENT experience - best I've had in years.

Lemarcus H. on

Rating:

Service was excellent!!! Keep it up

Luther S. on

Rating:

This was the best experience I've ever had with UHaul, the staff was very friendly and helpful.

Patrick P. on

Rating:

Customer did not leave a comment.

joyce T. on

Rating:

Teach dealers to be professional and value great customer service. Experienced issues at pick up .

Angela H. on

Rating:

Customer did not leave a comment.

Gary G. on

Rating:

Quick and easy return.

Brandon H. on

Rating:

Location was fine. The people were absolutely amazing. The fact that I booked this 3 months in advance and had to drive over an hour away to pick up a truck that was supposed to be 5 minutes away at a local dealer was infuriating and unacceptable.

David S. on

Rating:

Customer did not leave a comment.

Vakerri C. on

Rating:

Helpful

LATONYA B. on

Rating:

Customer did not leave a comment.

Kelby B. on

Rating:

Customer did not leave a comment.

MARK H. on

Rating:

Customer did not leave a comment.

Jason J. on

Rating:

Customer did not leave a comment.

Holly M. on

Rating:

Customer did not leave a comment.