I did an after hours drop off in the dark and there was not staff on site. There were no lights on that side of the building making it hard to navigate walking around the truck to take pictures.
Melissa W
Customer Reviews for Brannan Oil Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very nice people
MARC DNone
kevin tEveryone here was super helpful! The truck we received was almost brand new and that was so important for us because we had a long trip. The reservation was quick and easy and so was the drop off. I highly recommend this location. One of the best experiences I've ever had with uhaul!
Andreea SOwner gave me a cost of $189.00. I had a $29.99 truck for 3 days total. Tuesday at 3pm pick up, Wednesday made day one, Thursday made day two and Friday made 3. I was charged $244.00. You cannot see the bill or enlarge it. He took advantage. The gas was 1/4 full which I replace. What is he charging me for to total $244.00. I'm pissed, and angry. I travel local. He cheated me. He didn't have the courtesy to explain the charges. This man took advantage of having my card number.
DUNELLA JReduce mileage after 150000.
LATISHA DEverything was quick and simple and I would do business again
CHRISTOPHER AAwesome everyone was nice
Pamela PKeep up the good work
Edythe MAll went well, no complaints.
Jamie HRight tail light & marker isn’t working properly! Blinks with turn signal but doesn’t illuminate for night driving light!
Jerry SThe app kinda sucks because it freezes when taking pictures but calling customer service was extremely helpful
Paul KOffer more rentals
Andrea BLocation drop pin for self pick up needs to be corrected and updated. Had to call customer service 3 times for rental pickup. Took 2 hours to get the truck.
Zachary FI used the online service and did not receive my final invoice which supposed to be emailed
PHIL BPeople at the store are so nice and efficient friendly to the 15 box car was clean and safe.
Jose NIt was relatively close to highway. 64/264. I dropped it off after hours so the u-haul app was very helpful. Didn’t love the location itself, but happy to have somewhere to drop it off.
Christopher WN/A
PharmcareUSA oTruck had bad acceleration then shifted hard
Chris MWe used mobile drop off and had no issues.
Miranda NKeep up the great work 🙌🏼🙌🏼
Matt MGreat service got me out quick great folks own the place.
PETER SIt was a long wait when I came to pick up my uhaul rental. Took about 20 minutes to get assistance, and it turned out someone was sitting in the back room, they just didn’t come to the front to help anyone until we got their attention. Also, the gas was on 3/8 when the uhaul was given to me. Usually it’s given to me on full at other locations in my past experiences.
Dante RNothing!!! Quick and easy to rent.
Farm CThe staff was great and very helpful. PS. I successfully moved my piano! Thanks.
Rhea CDropped off at night. convenient.
Christopher CI would definitely recommend them. I plan on using them again.
Taronta MHonestly is very difucult to do thw online registration, too many steps...I used my phone everyday and I still found it very complecated, I just can't imagine older people. I lost an hour trying to complete my registration...price was good.
LORENA MI drop it off by my self the place was close cause a holyday...but the day after..i received the the final bill wich was no charge..after i broked a mirror when i was trying to fold it tours to the window..
Darwin VSecond time renting from this team. They are a pleasure to work with. Thank you very much!!
carlos cCharged my card Extra when I turned the U-Haul in on time suppose to be charged $25 and they charged $91.60
starrlla HEverything was on the money nothing to complain about excellent service thank you very much
george hKeep a good work
anicet tNot in a desirable area but staff was helpful, friendly and professional.
Shonna HEasy in, easy out!
MARTY PNothing. You already have great service.
bertha mThe employee/owner was friendly and very helpful when i picked up my trailer. He made sure everything was connected correctly.
Carlos Lit was 5pm
lillian cGreat experience. Great place to rent from.
Doris HI just wish all trucks came with a dolly or when you turn in with more gas they would give you credit
April E