Customer did not leave a comment.Valerie H.
Customer Reviews for Brannan Oil Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jenette M.
Customer did not leave a comment.Reginald R.
Gentlemen there was very pleasant, respectful, professional and very easy to work with. Very clear on the rental process which made it very easy for us to know how to proceed with our needs.sonia R.
Customer did not leave a comment.HAROLD D.
be on timeBrenda A.
Wheel alignment was off, making the truck a little difficult to control. Everything else was fine.Christian W.
This business is owned and operated by good hometown folks and is part of the fabric of this community. The lot is spacious and the equipment is well-maintained. It is super-convenient for me and I felt secure leaving my personal vehicle there during the use of the U-Haul truck. I highly recommend them!JAN C.
Customer did not leave a comment.JASON K.
Excellent customer service, keep doing what you're doingHATTIE J.
Everything was wonderful, the only thing I would like to see in the future is swing doors at the back instead of the garage door type. For a band being in and out a lot of times removing equipment the swing door on the back works better for us. The staff was terrific 5 stars âï¸Kevin C.
Customer did not leave a comment.CHRISTAL F.
Customer did not leave a comment.Sherrica H.
Customer did not leave a comment.Ray G.
After waiting on hold for 45 minutes for a UHaul rep to answer the phone so I could change/arrange my drop off location, I immediately got hung up on as soon as they didn't hear me say hello the first time. THE NICE GAL AT THIS LOCATION GOT IN TOUCH WITH SOMEONE AND GOT IT DONE FOR ME IN FIVE MINUTES! She was the only bright light in this U-Haul experience.Loreen P.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.John N.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Kara N.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.ARTEL H.
Very much un-professional reception upon arriving and that includes no offer of signature required, along with no normal instruction in the use of the vehicle. We were handed the keys and pointed out a number to look for the vehicle. Still waiting at this writing to verify final cost of rental in our bank account. very upset with how all transpired.Albert B.
The people at this location was kind and courteous IThomas D.
The check in process was complicated and frustrated. Please make it easier.Luke T.
Customer did not leave a comment.allison S.
Nothing - Brannon Oil & Farm Supply are wonderful to work with.EAST WAKE A.
The air conditioning in the truck was broken most of the time. The truck was very much in need of some maintenance. It was the worst U-Haul experience we have had.Matthew W.
The Dispatch worker who re scheduled my initial pick up was TERRIBLE. She was so so rude and made me feel pretty bad about calling and trying find a more suitable location to drop off the truck. Like it was my fault for the problem and I was inconveniencing her. I've worked in a call center so I know how hard it is but the way I was treated was unacceptable.Hunter V.
Customer did not leave a comment.jason H.
Customer did not leave a comment.Belinda Y.
Great job. In and out fast. ThanksJack I.
I had great service. I would rent again from this company.Susan D.
Customer did not leave a comment.karen B.
Great customer service. Highly recommend them to anyone needing a U-Haul rental.Linwood O.
Customer did not leave a comment.Johari T.
Customer did not leave a comment.Craig R.
Convenient location and friendly customer service provided.TERISA T.
Customer did not leave a comment.NATALIA L.
I had a 2pm pickup time but person to rent out wasn't there. LVictor M.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.hubert G.
As of yet have still not received confirmation of turn-in. A "pop" shop but the owner was not there and mechanic that was, was not competent for receipt of rental unit. Had to disconnect with no assistance. Would not use for pick-up or drop-off again.Paul B.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.PETER B.
Customer did not leave a comment.sharon L.
Nothing. All is well!kim M.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.vitaliy D.
Customer did not leave a comment.Darren L.
I had no complaints. The transaction was handled very professional.brenda T.
There isn't anything to improve. The vehicle was clean, full of fuel, and ready to go. The person I dealt with was very cordial, and efficient. I will definitely use this location again, the next time I need to rent a truck, and will happily recommend it, if asked.Marlon M.
Customer did not leave a comment.kym M.
Customer did not leave a comment.mitch B.
Customer did not leave a comment.John H.
The gentlemen at Brannon Oil were very friendly and so helpful. Best experience renting a Uhaul.Chris W.
Customer did not leave a comment.christopher S.
I ordered an appliance dolly that was NOT in my truck at pickup and NO ONE called to refund my moneyKimberly W.
This is my "go-to" location! Always friendly and very helpful!Thomas B.
Our reservation was for 8am. No one was there at 8am. An employee arrived around 8:15 but he couldn't help us with the Uhaul he said we had to wait for the owner. We left and came back within the hour and the owner had arrived.Bryan P.
Customer did not leave a comment.larnell P.
Staff at Brannan's were very helpful and accommodating.Raymond M.
the equipment i rented was DANGEROUS. one of the vehicle safety chains was broken. the left back tire was almost flat. the strap ratchets were rusted and barely useable. the straps were frayed. one was half way through. unsafe junk.michael H.
All of the Contracting locations were absolutely wonderful. Both at my origination and destination. The problem lies with uhaul.com and with the representatives that directly work for U-Haul. They are the most insensitive, disrespectful, close-minded, and completely unhelpful employees I have ever encountered. If I had a choice of going with any other company other than U-Haul I will absolutely do that in the future.theresa H.
very nice Thank Youdavid W.
Customer did not leave a comment.Cedric M.
I really appreciated how they handle my transaction, everything went well. Thank youSandra W.
Customer did not leave a comment.cindy M.
Customer did not leave a comment.John G.
Staff was friendly and easy to deal with. Very accommodating to an unforseen issue and extended rental with no problem! Would went from them again should the need arise.russell J.
everything was great !jon T.
We could not get anyone to help up and when we finally did we were told that we'd have to wait until he finished working on a car before he could help up. ANOTHER TERRIBLE EXPERIENCE!!Raymond H.
Customer did not leave a comment.beverlie S.
No recommendationsdelores R.
people were friendly and helpful . quick in and outtalmadge B.
Customer did not leave a comment.Arnold N.
Great customer service. The only problem I had was the appliance dolly I ordered was not in the truck and I had to travel 20 mins to and from and spend an hour on the phone with uhaul (and they weren't friendly) but after tracking one down we were well satisfied.Hollie C.
UHaul website indicated availability of a certain size trailer and it was not available. No fault of Brannon's, website failed to keep up with demand/bookings.Robin P.
Clean understanding about returning truckLATONTA B.
Everything horribleDaniel J.
We dropped off after closing, however it was easy and straightforward.KEVIN S.
Customer did not leave a comment.JOHNNY M.
Worst experience EVER!!! Had a uhaul reserved for days in the Raleigh NC area and get to NC from Tn and NO ONE had a truck. We couldn't even get a local truck to bring back. U-Haul failed miserably. Then the marketing area traffic found this location and called to confirm the truck was actually there. These guys save our ASS'!!! Language but strong emphasis on how great this location did to get us rolling. Corporate U-Haul location was absolutely no help. These guys got us taken care of and on to our client after searching for a 26' uhaul OR penske to Wilmington NC for SIX hours after our reservation location failedJIM C.
Yes, the location was nice, clean and homey. Was an older gas filling station, repair tire shop. You, u-haul, blended nicely was the surroundings. They had exactly what I needed, trailer was perfect, had a better experience than anticipated. I am starting to rely on you choice of locations for my needs. ThanksRichard H.
Customer did not leave a comment.Richard C.
Give customers the right information and not have em thinking they can pick trailers up at 11:30 at night wasting their time when they drove 10 hours to that stateMonte S.
Customer did not leave a comment.Candace A.
Customer did not leave a comment.Regina H.
We did the after hour drop off on line.Sam R.
They were helpful and friendlyCheri B.
Everything was Perfect.Bruce B.
Customer did not leave a comment.PHIL B.
Customer did not leave a comment.Shaniska B.
You can't expect a shop from North Carolina to be up-to-date and modern as you would have a store in a city. But I would still rent from them.WILLIAM C.
Customer did not leave a comment.DARRYL R.
Fast and helpful people even though it was raining hard and required them to get soaked to return the equipment. Location is easy to get in and out as well.Forrest S.
Customer did not leave a comment.Jean P.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.Cynthia R.
Customer service was great, Vehicle was clean inside and out. Great guys thank youdavid T.