Customer Reviews for Branson Ace Hardware
(U-Haul Neighborhood Dealer)

183 reviews

190 Cross Creek Blvd   Branson, MO 65616

(417) 336-4050

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(417) 336-4050

190 Cross Creek Blvd
Branson, MO 65616

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Staff was very helpful!!!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

GiNA B. 
Rating:
4.0

We didn't receive the furniture dolly that we paid for , but the woman who checked us in was fabulous 👌

Aaron D. 
Rating:
5.0

The two people that stepped up to assist were fantastic.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

First, the girl trying to pull up the reservation didn't know what she was doing, but offered a lot of information such as they have constant problems with fuel being stolen and missing equipment. She was also very rude, as well as the other woman who kept going outside to smoke cigarettes. The owner of the establishment was also very rude and assaultive to my 69 year old father whom has a bad heart. The truck cab was dirty, the windshield was dirty, and the cab smelled like something died in it. My recommendation is to go somewhere else to get your equipment, and U-Haul should pull them from their list of dealers.

Martin D. 
Rating:
5.0

Everyone was Customer Service oriented and pleasant.

Kimberly S. 
Rating:
5.0

Very friendly and courteous. Explained everything very well and did everything to make sure I was taken care of for my trip.

SHANNON D. 
Rating:
5.0

We kind and helpful

Phillip William V. 
Rating:
5.0

Your rental app on line is the worst ever!

Gary O. 
Rating:
5.0

Alan was extremely helpful. We had trouble loading our car onto the tow trailer and he offered valuable advice allowing us to be successful. He was friendly and knowledgeable.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Horrible truck ran like zhit and had fuel zystem issues bogged out. AND BROJE DOWN and got reported and towed and taken the following day horrible I want my money back

VINCENT E. 
Rating:
5.0

Dry helpful, and answered all the questions I asked , yes I would recommend family and friends to rent and return here.

richard H. 
Rating:
5.0

Was a top-notch experience! Nothing could have gone better. “Nina” was helpful, courteous, and gave information that I needed to make the rental experience perfect!

TED B. 
Rating:
4.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

chris O. 
Rating:
4.0

Put down a cash deposit

ROBERT B. 
Rating:
5.0

No improvement needed. You did a great job of helping me:)

Sharon N. 
Rating:
5.0

These folks are wonderful to do business with I tried with shepherd of the hills location but they got very rude with me when I had to postpone my time I will come back to this location from now on you need to take care of them

DANIEL R. 
Rating:
4.0

Rear cargo area had straw and dirt all over the floor. Had to sweep out the back and mop it so we could lay our mattresses in the back without getting filthy. Not the way I like to start a moving job.

TROY H. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

ANDREA R. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Great customer service! Very friendly and knowledgeable.

TOMMY B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Great service

Shawn W. 
Rating:
5.0

This is my 3rd time renting a U-Haul from Branson Ace Hardware. I greatly appreciate the professional and accommodating attitude over there, and I hope to do business with them again.

George S. 
Rating:
5.0

Great service.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

the equipment was clean but the car trailer was not well maintained. We had to get Allan at ACE hardware to come to the storage place where we were loading the vehicle because the right ramp would not slide closed. The front tie down strap was well worn and short. It was so short it completely came loose. Fortunately we tightened it the next fuel stop and check. The other side was much newer. They should have changed the right one when they changed the left.

MICHELE H. 
Rating:
5.0

The gentleman was very friendly and helpful.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Everything was great. Thanks

JEREME D. 
Rating:
4.0

N/A

DANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
1.0

Don't let this place rent UHaul trucks. The communication is horrible. They had trouble finding my reservation - asking if I rented a truck or trailer or if Ai rented equipment. Asked if I paid for my truck!!!! What the hell! It takes at least an hour to rent the truck! I will never get a truck from there again!!!

LINDA S. 
Rating:
5.0

They could not have been more kind or helpful!

CATHY T. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Great truck & service!

Andrea M. 
Rating:
5.0

I had a great experience the only problem I had was the truck is a little hard to get into but that's because of my physical condition of not them.

BRADLEY B. 
Rating:
5.0

This location was beyond helpful. They went to Mars and back to assist me with my needs. I was very pleased with the outcome. The manager is a sweetheart and best experience I've ever had with uhaul.

MELONY S. 
Rating:
3.0

Very on organized didn't seem to exactly know what was going on or the process very well need more training

ERICA R. 
Rating:
5.0

Everyything went well. Staff was very friendly

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Facility was ok. Roadway to storage unit was hard to navigate with speed bumps and potholes so deep I was glad I was driving an SUV. Even at that I picked up a nail in a tire causing me to have to get a new tire. Driving area needs to be improved.

CHANELL N. 
Rating:
5.0

Thank you. Seamless process.

GUY L. 
Rating:
5.0

Very happy with this rental location and the entire experience!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Workers at this establishment are friendly knowledgeable and hard working they stress the safety rules implemented by uhaul to provide the safest experience possible

IAN M. 
Rating:
5.0

Everyone was great.

BUDDY C. 
Rating:
5.0

Excellent service and attention to detail. All personnel were knowledgeable and friendly. I would definitely recommend their services to any of my friends. Thanks for a job well done.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Great friendly service and solid well-functioning equipment. All went well.

JAMES M. 
Rating:
5.0

They were so helpful! Cannot recommend them enough

MOLLY P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

I waited in line behind only one other person for 45 minutes. The manager here decided to train a new lady and show her every little step while in the middle of a rush. When I was driving the truck down a hill at the white oak station right down the road the truck broke down. The oil light came on, the engine went out, and I began rolling down the hill until I slammed my breaks. When I returned my keys the young man was very disrespectful, didn't make eye contact once, and when I said thank you he just walked away. I use uhaul regularly and this is BY FAR my worst experience.

Jaydun S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Awesome service and friendly staff

SHARON D. 
Rating:
5.0

I only had 1 problem with my rental. There was leakage from either the roof or side panels. It was a downpours game rainstorm we drove through. Most of what we were transporting were pictures and photo albums which were mostly in plastic tubs. Some cardboard boxes were damp. Minimal damage to photos so no big deal. Staff was great.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

JUDY L. 
Rating:
5.0

A very kind lady associated with the location saw me returning the uhaul after dark by myself and made sure I was able to go through the process quickly. Thank you!

Teri A. 
Rating:
5.0

Great customer service.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The Ace team was great! Helped us get the size and coverage we needed for things to go so smoothly

DANIELLE H. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Can't think of a thing. Everything went very well.

Faith Y. 
Rating:
5.0

Customer did not leave a comment.

CESAR E. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
1.0

I've filed a complaint with your company. Very rude young guy that rented this truck to me messed up my reservation and gave me a dirty and very messed up truck, and I feel this was on purpose because he didn't like that my reservation was already set up and he wanted me to redo the entire trip with him when your VERY friendly CSR Linda already spoke with me and had every detail ironed out and ready and he wanted me to repack drop offs and destinations etc.

Gary M. 
Rating:
1.0

Well first and foremost I will never go back there to this location so nor would I ever recommend a friend or family to this location

BRYAN B. 
Rating:
5.0

The customer service was excellent! They were professional and knowledgeable, and made my moving experience avoid one. We will definitely rent from them again!

BARBARA M. 
Rating:
5.0

Great people to deal with.

JON MERLIN H. 
Rating:
5.0

Customer did not leave a comment.

SHERRY N. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Very friendly and helpful staff. I will continue to do business with them.

Merle B. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

Nobody knew what they were suppose to do.

MaTthew L. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
1.0

So I get there to do a lockbox pick up this morning and the truck was blocked by another truck and I could not get it out or anything so I go inside at 7 AM mind you it's 18° freezing cold ice on the windows outside this morning to let them know that I'm there to pick up my truck remotely and it's blocked and I can't get it out or get to it so they gave me another truck and he tells me to go outside and start the truck and pull it to the front so it can warm up mind you at this point I'm already frustrated because for one I was supposed to just be able to do this remotely with my phone and it's freezing cold outside so here I am waiting for him to get all this paperwork switched over get ready he hands me the key after he gets the paperwork switched over I go out to get the truck and I'll be darned if it's not blocked by another truck so I have to walk back inside and let him know that it is blocked and then I have to go and start the truck and bring it up front to warm up but the windshield was frozen with ice so I had to sit there in a cold truck and wait for it to warm up and then it's just not the greatest experience at all I am not pleased the inside on the seat and the armrest were sticky like something had been spilled on it and it just was not the best it doesn't look like it's been cleaned in quite some time there was actually a dirt film all over the steering well I'm not one bit happy at all

BRYAN B. 
Rating:
5.0

No everything was good

Terry D. 
Rating:
5.0

Great job

Michael R. 
Rating:
5.0

We had an excellent experience and the person who helped us was quick and super helpful and he took care of all the details of getting our trailer hooked up - even in the pouring rain!

CHRISTOPHER J. 
Rating:
2.0

The truck was way in the back and could have been pulled out to a more convenient spot plus I paid for a dolly but there was no dolly in the truck which made a two person move much more difficult.

Kathy S. 
Rating:
5.0

Only problem I had was with U-Haul not the locations. I arrived with more gas than needed in tank which would of been 7.00 worth of gas. No refund. But turned the unit in 1 day yearly no refund. But went 5 miles over and was charged don't understand don't really know if I'll use U-Haul again.

Debby D. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Everything was great

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
No reviews have been submitted for this location.

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