Customer Reviews for Branson Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Branson Ace Hardware

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Jessica H.
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Customer did not leave a comment.

MaTthew L.
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Nobody knew what they were suppose to do.

Jerry A.
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Customer did not leave a comment.

BRYAN B.
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So I get there to do a lockbox pick up this morning and the truck was blocked by another truck and I could not get it out or anything so I go inside at 7 AM mind you it's 18° freezing cold ice on the windows outside this morning to let them know that I'm there to pick up my truck remotely and it's blocked and I can't get it out or get to it so they gave me another truck and he tells me to go outside and start the truck and pull it to the front so it can warm up mind you at this point I'm already frustrated because for one I was supposed to just be able to do this remotely with my phone and it's freezing cold outside so here I am waiting for him to get all this paperwork switched over get ready he hands me the key after he gets the paperwork switched over I go out to get the truck and I'll be darned if it's not blocked by another truck so I have to walk back inside and let him know that it is blocked and then I have to go and start the truck and bring it up front to warm up but the windshield was frozen with ice so I had to sit there in a cold truck and wait for it to warm up and then it's just not the greatest experience at all I am not pleased the inside on the seat and the armrest were sticky like something had been spilled on it and it just was not the best it doesn't look like it's been cleaned in quite some time there was actually a dirt film all over the steering well I'm not one bit happy at all

Terry D.
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No everything was good

Michael R.
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Great job

CHRISTOPHER J.
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We had an excellent experience and the person who helped us was quick and super helpful and he took care of all the details of getting our trailer hooked up - even in the pouring rain!

Kathy S.
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The truck was way in the back and could have been pulled out to a more convenient spot plus I paid for a dolly but there was no dolly in the truck which made a two person move much more difficult.

Debby D.
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Only problem I had was with U-Haul not the locations. I arrived with more gas than needed in tank which would of been 7.00 worth of gas. No refund. But turned the unit in 1 day yearly no refund. But went 5 miles over and was charged don't understand don't really know if I'll use U-Haul again.

Bruce G.
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Customer did not leave a comment.

Thomas P.
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Everything was great

JAMES B.
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James M.
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James M.
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ZAK K.
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Alan was very helpful, his team met me in the parking lot and got me checked out super quick

Jon G.
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Customer did not leave a comment.

Justice W.
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You can train all employees how to use the uhaul system, I waited over 45 minutes just for them to get our information in the system and get us a truck!!!!

Brian W.
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Have tried to get a refund on the furniture dolly and moving pads that were not with my truck, but I was charged for. Have talked with U-Haul customer service. Customer service said I had to process the refund when I turned the truck in. Personnel at drop off said I had to contact Customer service - no resolution from either party - just tell me I have to get my refund from the other party.

Sean C.
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Jimmy M.
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OWEN S.
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Took waaaaaay to long to pick up the equipment.

Greg B.
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Make sure enough blankets are available.

RANDALL W.
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Had a great experience renting from Ace Hardware in Branson.

Pat R.
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This is a great location/dealer.

Douglas D.
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Customer did not leave a comment.

Luke B.
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Customer did not leave a comment.

HAROLD V.
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cannot think of anything

Jim S.
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The group at Ace Hardware is great - courteous, professional and easy to work with. I'll definitely go back next time I need a U-Haul.

Traci P.
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Very nice people !!

Maritrini N.
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Customer did not leave a comment.

DUSTIN H.
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Customer did not leave a comment.

Eric H.
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The management and employees are very friendly and great to work with. They know their stuff and asked all the right questions to ensure we had the equipment we needed. It was a pleasure doing business with them.

Kevin B.
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The staff was excellent and very through during my pick-up.

Gary O.
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Customer did not leave a comment.

Sean M.
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The gentlemen that helped me at Ace were very friendly and very helpful. If I need U-Haul services again I will rent from this Ace location for sure!

James S.
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Friendly, prompt, courteous

MIKE R.
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Check-in was smooth and Alan was very friendly and thorough. The young man who hooked up the trailer and talked us through any trouble-shooting we might need to know was funny and efficient and very personable. (I'm sorry that his name escapes me.)

Gary O.
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Customer did not leave a comment.

fred R.
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Alan was extremely helpful and suggested the most economical rental solution regarding our needs.

Jimmy W.
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Customer did not leave a comment.

STEVE K.
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Very helpful and knowledgeable staff.

Roger P.
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Great service

Carl C.
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Customer did not leave a comment.

JAMES H.
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I called ahead to ensure a truck was available, upon picking up my truck it took 40 min to do the paperwork, it wasn't until Kevin ( asleep in the back room) came to the front was able to get my truck and the computers figured out I suggest you not accept an agreement by phone to rest out one of your truck if the staff left in the store ( untrained) upon a scheduled pick is the only one left on duty

Alexander H.
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Customer did not leave a comment.

Michelle P.
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The truck was dirty on the outside and the driver windshield wiper needed a new blade. The mirror on the side of the truck only moved to two positions, neither of which aided the driver. However, the service was friendly and swift.

Carl C.
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These guys are the best and the service is excellent

kevin B.
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Very nice and helpful

DENNIS F.
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Nice truck great people.

STACY C.
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Everything was perfect. Especially the Ave Hardware Customer Service set up!

LOUIS R.
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Friendly staff. The rental went smoothly!

Paul F.
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Customer did not leave a comment.

NANETTE R.
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Sara C.
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I cannot imagine what could have been a better customer experience...maybe loading and unloading the trailer?

Jason H.
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Customer did not leave a comment.

lisa E.
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Kenneth K.
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Customer did not leave a comment.

Dan K.
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Ok

Douglas T.
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Drop off location entered fuel level wrong and did not adjust charged mileage to reflect actual miles driven, did not give credit for extra fuel left in truck as compared with low level at pickup. I even contacted Branson area field manager, Victor Mileurn, who refused to provide any resolution to mileage overage charge nor credit for extra fuel truck returned with.

Cherokee C.
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The gentleman that answered the phone was very rude and called us a pain in the ass person to the owner of the store. The owner was nice but as someone in a bind with no other option we stayed with that location. Had there been another store open we would have went elsewhere.

Darryl L.
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Customer did not leave a comment.

Scott C.
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Ace Hardware right down the street from my new home in MO - AWESOME!! love these guys and thankful I have another good UHaul store near me. YOu guys need to train other companies how to handle customer service, both the Council Bluffs and Branson stores clearly lead the way in quick, polite, and experienced customer service.

ROBERT S.
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Customer did not leave a comment.

Carl C.
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Customer did not leave a comment.

Tawanda P.
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Terry K.
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Customer did not leave a comment.

CHRIS M.
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Great people inside. For the Branson area this is the only location I want to use.

Betty W.
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The employees were very nice kind hearted. I recommend this company to anyone.

Christopher V.
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I literally returned the vehicle 30 minutes after the 24 hour period and was charged for an extra full day. I don't feel that was justified.

VICTOR D.
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Customer did not leave a comment.

ALLEN N.
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TY K.
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Michael S.
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Hire more people like the guy who hooked up the trailer for us. He was awesome.

Kenneth K.
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Everyone was very professional and helpful. Also the equipment was clean and worked well.

Joshua R.
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The hardware store is great. U-Haul Sucks!

Shawn C.
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Customer did not leave a comment.

Christian S.
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Friendly and helpful. Check in process was very easy. If I rent locally again it will probably be from here.

Betsy S.
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Customer did not leave a comment.

Dale S.
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Customer did not leave a comment.

Michael M.
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Carlos H.
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Jim L.
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very easy to get vehicle great place for entals

James J.
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Efficiently handled.

Randy R.
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Checkout person advised me that my drop-off receipt was emailed to me and he was unable to print it out. However, upon looking at my receipt today, I find that I was charged an additional $0.42 for one extra mile. I was never advised that I was being charged anything.

STEVE H.
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Super!!!!

Beau G.
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Customer did not leave a comment.

Randall H.
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Robert G.
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Jay T.
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Very friendly and helpful! Easy return process. Would definitely recommend this Ace Hardware facility. Thank you!

David S.
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Allan was EXCEPTIONAL in his service, knowledge and professionalism! He; in my opinion!, is that rare individual who takes GREAT JOY in helping not only his customers to experience a worry free solution to they're needs. But has that WONDEFUL attitude which caused me to feel as if I were dealing with a kind neighbor!!!!!!!

phillip V.
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Customer did not leave a comment.

Rita L.
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We were told the truck had a ramp, and it didn't, not happy about that

KENDRA A.
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Customer did not leave a comment.

KEITH D.
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Customer did not leave a comment.

Jeri D.
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Customer did not leave a comment.

ROBERT F.
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Training and more experience is needed. They just started renting U-Haul's at this location this week. The folks at Ace Hardware Crosscreek are friendly as can be, but it took 45 minutes and they still charged us wrong. We got the insurance but didn't get charged for it untill the next day. (?That made no sense to me?) The trailer had wiring issues, a short somewhere. Worked fine at the store but not going down the road. When they get it figured out at this location, it will be a good place to rent U-Haul. A very visible location and easily accessible. Big parking lot for easy hook up and departure to the highway. And like I said, very friendly staff. They had us laughing the whole time.

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