Staff was very helpful and friendly. Would highly recommend!
JODI B
Customer Reviews for Branson Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The people at Branson Ace Hardware were great.
ROBERT NGreat service!
CHRIS AThe pick up store counter area was a bit cluttered. A young lad clocked in, but not sure he had the initiative to contribute to tidying it up. After all, he did let a very senior man go out and help me hook a trailer. No gumption or respect for elders anymore, lost in our youth. I’m sure it’s all the older feller could do is help customers and maintain the flow of business. Anything additional would probably be too much. At both stores, both older gentleman were beyond pleasant. I wish I could’ve caught their names. Pick up and drop off locations, certain you can look back and see who executed the transactions.. What kills me both of these gentleman were well into their 70’s I’d say, using technology, customer friendly, walking around the lot and directing customer traffic and transactions. Corporate should recognize these fine patriots that keeps “Ace the place”! It scares me to think when we loose these old warriors then what’s our path, cause the young don’t want any part of manual labor for 10-12$ an hr. Better love the ones you have!!!! Great job fellas!! God Bless!!!!
JOHN BRain water leaked into back of truck getting boxes wet and passenger wiper blade was split.
frank tMaybe oil door latch so that it will be easier to operate
Ronnie WThe pick up location was great The drop off in San Angelo TX was really poor bad experience bad costumer service
OSVALDO LI have used this facility several times to return a trailer. They are also so easy and pleasant to work with. They have a person out front to help you as soon as they see you drive into the lot.
DIANA GEverything was great for our one way move!
SANDRA LI was very pleased with this location. Talked to real people. I modified my pick up several times and the folks at Ace Hardware were excellent!
MICHAEL MAce went out of their way to me the rental on short notice.
DOUGLAS DStaff at Ace hardware really make the difference. Rental equipment is all the same but the level of helpfulness and friendly service we received will make Ace our go to for future rentals and projects.
John SQuick and easy
TED AN/A
GREGORY WWe agreed to transport a trailer behind the UHaul truck we rented. We were told we would get a $100 compensation for this as we didn't need an extra day or extra miles. We went to the first location to pick this up only to find the gates were locked. When we called the phone number, the owner had no clue about this and said he wasn't in the area and this request would need to be transferred. We waited around on UHaul to transfer this and went about 10 miles--backtracking--to the UHaul place to pick up the trailer. At the new location my husband was told they had to have a charge to make a transaction for this so they charged our credit card 1 cent. We couldn't pay with a penny they said because UHaul doesn't take cash. They assured us we would be refunded the 1 cent ( We have yet to get refunded for this). My husband told them he was more concerned about the $100 compensation. As of today's date 9/11/24 we have yet to receive the $100 compensation. We returned the trailer on 8/29/24 and the truck on 8/31/24. I reached out to UHaul and they provided me with a copy of the credit reference number and told me I needed to reach out to my bank at this point. Today I called our Discover card and was told that they saw a pending $100 credit but because so many days had passed, the credit never posted to our account. Discover said the only way to get the $100 credit is to dispute the original transaction. This has been a big headache. I am not happy with the level of effort, on our part, that has been required to get the compensation we were told we would get from UHaul.
Heidi SAlways excellent service. Employees always happy to help with trailers.
Robert LThe 190 Cross Creek location was great. Im very unsatisfied with the location of pickup being changed twice and i had to drive 20 miles out of my way from the original pickup location. The second pickup location changed day of pickup. What should have happened is that i could keep the original location i selected and a uhaul employee/representative go and pickup my selected vehicle and bring it to the original place. I should not had to of been the one to go out of my way to pick it up.
AARON RDo t give them a messed up trailer that has a bald tire and I had to stop and get a brand new tire out on it not even 40 miles into my drive then got to Knoxville Tennessee and had to find a place to get a mother tire out on the other side both tires had to be replaced I would love to see if I could get some of my money back o. That trailer 100$ each tire at least half that money for that 5x8 trailer would be great to have half that money back crazy to think I told the guy about the trailer tire and he said that hall would pay for it but never herd anything back from you guys
OLIVIA MEasy to get too and Jacob was helpful beyond just the drop off.
SEAN HMaintain the equipment better so customers and families are not fumbling around with flat tires or way over pressurized tires. We had tried to call u haul road side 3 times resulting for 3-4 hours that all we could do is keep stopping and paying for air to keep the leaking tire up (low tread and improperly worn).
ROBERT PCross Creek Ace Hardware folks are fantastic!
Dan BBest ever
Susan CThe staff was very helpful to me. Much appreciated.
Mark AI showed up 5 minutes before closing on a Sunday and the team stayed after closing to complete my rental. They were all extremely helpful and professional during our interaction.
MIKE BThe unit was ready and waiting for my use I don’t care much for the chain end loop rubbers but they worked I had to push them into the hook to get them to stay I like u haul and I like this location. Thanks
KELLY TThat Storage Place, Inc. accepted my return of six Moving Blankets. This location helped me out when I couldn't locate the Fulshear, TX location.
GERALD GHad trouble with checking in and out. The computer not working. Takes to long to get the truck and to check it back in. As far as the truck and supplies they were great.
Marvin TThese guys are always great 👍
JON HThank you for all your help with renting equipment when I need it.
PATRICIA HThey cannot see all that is needed for repair However as a master mechanic I saw issues None that were safety items just issues that they will have u haul repair
Kelly TVery satisfied. We actually arranged the rental in Hollister,Mo.Also,very satisfied
Alexis SThe workers were helpful and super nice!
SHAY DPricey!
Krystal MI had no other choice but to use U-Haul I had to move and I did not have a truck I am a widow in my sixties and moved myself the truck I received was much too big for what I had requested at least a month prior to moving the truck that I had ordered and was given and Confirmation it would be available was not available I ended up having to drive the bigger truck paying more money than I should have had to I'm extremely disappointed in U-Haul and if I ever have to move again I'd rather burn everything I own then go through U-Haul and have them steal money from me oh excuse me it's not Steel because they say it's a value which is a bunch of crap
Julie WVery helpful staff.
Edward SJacob was very nice and answered all my questions .He even hookup thy trailer to that truck. merry cchristmas!
lesa rAlways a pleasure
Donald FCustomer service skills need improved. The proper checking of a drivers license, address, phone number and email should be required everytime which didn't happen during this transaction.
Ashley KYou made everything easy! Thank you!
shelly e