The Uhaul staff was out of town and other employee had no idea what was going on. It took me 45 minutes to get my key, and all along it was in the shop (after having the employee open every key box).
Crystal P
Customer Reviews for Brazos Home Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was not available- store clerk was very rude. We locked the keys inside of the rental and the clerk just watched us without offering help.
DIANA PI can't see how you could improve. The people were awesome. Outstanding customer service.
HAROLD LThe online drop off froze and would not let me finish taking the pictures. When I went back in it said I had no active reservation. I could only assume you had what you needed and closed my reservation without further issue.
KIMBERLY HThe person was very rude and had a very poor attitude. I will never use this location again.
William GExcellent staff and service highly recommended.
Christian HThe person was very unprofessional she was on the phone, chewing gum I asked her if there would be a refund on the blankets that I did not use were in there plastic unopenedon she shook her head no,on the phone chewing gum checking her head yes or no that was not what I expected. Had to get to the hospital that was the reason for my move, the place, l went to drop of the uhall told me l couldn't leave it there because she didn't have room, if l left it there l would be charged, she said l was notified.
Mary TMore knowledge of the process in the filling out rental agreement
max jEverything's great, to add more would mean the world keep up the good work happyness in value makes me a customer of u-hual in this location.
Tremel CNothing I found was wrong Y'all did a great job.
Patti H