Customer Reviews for Breckenridge Sinclair
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had my rental for 2 hours before they were pestering me to drop it off. Was forced to drop off the equipment out of my way when there was a location 2 miles from me. Agent flat out lied and said the nearer location was at capacity which was total BS and the scheduled drop off location was only 4.5 miles away when it was actually 15 miles or 30 mile round trip. This company is spineless.

Rating:

5.0

Great location and easy rental with app. We just picked up the keys at the counter.

Rating:

3.0

Was an easy drop off. If the location is convenient for you it works just fine

Rating:

5.0

Once we downloaded the APP, it was quick and easy, just picking up the keys at the counter.

Rating:

3.0

Convenient location, but between U-haul rentals, gas fill-ups and people eating from food truck, parking area was a little small for conjestion.

Rating:

1.0

Dropped off trailer the day it was rented. I was told to leave trailer in parking lot. I removed trailer with no assistance. Next day I received a message from U-Haul that the equipment wasn’t returned. I sent an immediate confirmation. I was charged an extra day because the facility did not check-in my equipment.

Rating:

3.0

Not ready when ordered inside was dirty and broken rails missing o rings. New place think they didn't have enough help. They did try very hard when help arrived and were helpful.

Rating:

2.0

Got a call and was told they didn’t have the trailer size that I had prebooked ahead of time, but that they had a smaller replacement in the next town over. Drove an extra 30 minutes to the new pickup spot and they were closed. Called Uhaul and turns out they actually did have right size and it was actually in the original location I had reserved. So they I drove all the way back, picked it up, and had very mediocre customer service at the pickup spot.