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MARK P
Customer Reviews for Brennan Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1 out of 3 spoke English. Very rude. Didn't have a clue how to dispatch our car hauler out. Took about 45 mins to just pickup trailer. They were clueless how the pickup operation worked. I had to call uhaul and thankfully they took care of dispatching it out. I had to connect my own trailer which is suppose to be their job. Very bad experience at this location. I wouldn't let them ever do business with the public.
ANDREW SVery friendly , help with all my questions, and very close to my home Easy out easy in
JOSEPH KThe rental location is in a remote area, and the attendant was by himself and unsure as to how to record the rental transaction, In addition, I was charged for 2 rental periods even though I returned the rental the same day even earlier than expected !!!!
DOMINIC JThe woman was very friendly and extremely helpful and knowledgeable. I highly recommend this business.
LISA PThe rental location is in a remote area, and the attendant was by himself and unsure as to how to record the rental transaction, In addition, I was charged for 2 rental periods even though I returned the rental the same day even earlier than expected !!!!
DOMINIC JThe woman was very friendly and extremely helpful and knowledgeable. I highly recommend this business.
LISA PWas very quick and easy transaction, staff was very nice as well
Dylan BEverything was good
Robert JVery good service at pick up.
KENNETH LVicki who helped was fantastic. She made it so easy for me. You should keep her there.
William HWhen the truck was returned as per the booking to this location within 24 hours of pickup in Ewing, NJ, the attendant refused to provide any paperwork proving return of the truck or even allow us to keep the original paper From the pickup. My daughter wrote the return mileage on the original receipt and took a time stamped photo. When I got the final bill it included 2 extra days of rental. It took a week to get my account credited for the overcharge even though I provided the time stamped photo. NOT HAPPY with U-Haul!! Smaller locations are not well supervised or trained. Customer Service was friendly but very slow to act.
Ruth HVery great experience overall. Mobile app was easy, great location, friendly staff!
Henry SNothing great service will be renting again.
Karen S