Only promise was the gas was marked full but it was not actually full upon picking up it was only half a tank I know 100% because I but 40$ in it be it before I even took it home to load and have a receipt now youre charging me 120$for gas..30 for fill and 80$ ex gas fee feeling exploitedIke F.
Customer Reviews for Brents Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More equipment to choose from.Alonzo J.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.TINA S.
Original pickup point for this order (22075994) was Ethel Quick Stop in Ethel MS on Tuesday, May 28, 2019 at 1:00 PM . That location had no truck for me. How do I claim my $50? That will hardly pay for my expense to drive another 40 miles, pick up the truck, then make another round trip to Sebastopol, to retrieve my own vehicle that evening.Lawrence S.
Customer did not leave a comment.Jonathan D.
Customer did not leave a comment.carolyn K.
The pickup was not my requested pickup location. It was out of the way and not easy to get to. In addition, while the contract noted the gas tank was half full, it was actually less than half full.Robert P.
Friendly and helpful drop-off. Easy to find.Mark H.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Peggy M.
Everything was greatLinnie V.
Brent's was so helpful and very nice!chassity C.
Customer did not leave a comment.SYNETHA G.
Customer did not leave a comment.Thomas W.
I had to travel 100 miles out of my way to pick up this truck. the original pick up location was 4 blocks from apartment. the 2nd location didn't have the truck so I had to go to a 3rd location. Guarantee you I will never ever us UHaul again. This was the classic case of "you know to take the reservation, but you don't know how to keep the reservation".FRANCIS K.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.connie A.
Make sure there is more trucks in the areaRB V.
Customer did not leave a comment.Sal M.
Customer did not leave a comment.ROSIE S.
My experience at Brent's Rentals was excellent. Management did everything possible to make sure everything was taken care of and clean, I am sure the next customer will have a great experience renting from Brent's Rental.ROSIE S.
Customer did not leave a comment.MARSHA F.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.TAMMY S.
Customer did not leave a comment.ROSE C.
Weather conditions were serious and weather advisory requested no traveling on morning the trailer was to be returned. The owner charged for additional day because he said it was after the hour. He did not take under consideration the conditions of the roads or the advice about not to travel on the icy roads. His only concern was getting money for an extra day. I will drive 30 extra miles before I rent from this vendor again.Mary K.
no duplicate copy of the contract and it was not obvious where to return the trailer