Never got a email receipt I was promised after returned the trailer. Will be happy to fill out the
MICHAEL M
Customer Reviews for Brents Upholstery and Car Audio Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brent was extremely helpful and courteous. It was a great experience, fast and easy.
Marlon AI was provided with excellent customer service. The owner even advised me to drive safely. He explained to me how to load the trailer in a safe way. He was patient and very helpful.
Marx SCustomer Service is top notch, going well over above and beyond! Thanks for making this the least frustrating part of my move!
Ali MNothing
LARRY CSuper nice folks, helpful, and fast.
Tom HI am not happy about having a smaller truck 10' vs. 17' and I am not happy that I had to go to Sterling vs. Prophetstown to get the truck. As a result, I had to spend more money overall due to more trips since it was a smaller truck as well as a farther distance for pick up and drop off. Can you please fix this?
Todd WBrent really did a great job hooked all up for me checked all lights. Really a great guy to work with.
Klocke EBrent is absolutely fantastic. Will rent from here again.
Matthew MIt was pointed out to me by business owner there was a busted light in back of truck before I picked it up perhaps fix this light
Laurel CBrent went above and beyond calling uhaul marketing regarding the complete refund I am requesting.
Ella RAll 4 Tires looked to have plenty air in them, until I started loading the 6'x12' Cargo Trailer; 3 of the 4 tires had less than 25 lbs. psi., while the 4th had over 75 lbs. psi. Was required to stop loading, exit location and find an air pump that would supply 65 lbs.. psi. This took 1.5 hours and $3 worth of quarters before I could resume my task of loading. This is not a very professional way of renting-out equipment and expecting it to perform to its capacity intended.
Rickey MGreat experience overall. My only complaint is with the service manager that I spoke to on the phone. I believe they were from Illinois.
Andy KWent out of his way to get us a truck and couldn't have been more accommodating ! Friendly and very helpful!
Connie BCorporate needs to do a better job of rolling out phone software and getting dealers educated on its use. Spent 45 minutes trying to get the phone software to verify my order and get me out the door. They training they received was awful. Hove known them for a while and am convinced it was not the fault of the local dealer. Get your act together, please. I have used U-Haul for many years,
Barry Fit took awhile to get the truck checked in
LUKE GAll were knowledgeable and friendly. Everything made easy for us.
James A