Customer Reviews for Brents Upholstery and Car Audio Inc
(U-Haul Neighborhood Dealer)

22 reviews

405 Elm Ave   Sterling, IL 61081

(815) 564-2583

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 564-2583

405 Elm Ave
Sterling, IL 61081

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Super nice folks, helpful, and fast.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

CHARLI B. 
Rating:
4.0

I am not happy about having a smaller truck 10' vs. 17' and I am not happy that I had to go to Sterling vs. Prophetstown to get the truck. As a result, I had to spend more money overall due to more trips since it was a smaller truck as well as a farther distance for pick up and drop off. Can you please fix this?

Todd W. 
Rating:
5.0

Brent really did a great job hooked all up for me checked all lights. Really a great guy to work with.

Klocke Emergency K. 
Rating:
5.0

Brent is absolutely fantastic. Will rent from here again.

Matthew M. 
Rating:
5.0

It was pointed out to me by business owner there was a busted light in back of truck before I picked it up perhaps fix this light

Laurel C. 
Rating:
5.0

Brent went above and beyond calling uhaul marketing regarding the complete refund I am requesting.

Ella R. 
Rating:
4.0

All 4 Tires looked to have plenty air in them, until I started loading the 6'x12' Cargo Trailer; 3 of the 4 tires had less than 25 lbs. psi., while the 4th had over 75 lbs. psi. Was required to stop loading, exit location and find an air pump that would supply 65 lbs.. psi. This took 1.5 hours and $3 worth of quarters before I could resume my task of loading. This is not a very professional way of renting-out equipment and expecting it to perform to its capacity intended.

Rickey M. 
Rating:
4.0

Great experience overall. My only complaint is with the service manager that I spoke to on the phone. I believe they were from Illinois.

Andy K. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Went out of his way to get us a truck and couldn't have been more accommodating ! Friendly and very helpful!

Connie B. 
Rating:
5.0

Customer did not leave a comment.

WARREN J. 
Rating:
5.0

Corporate needs to do a better job of rolling out phone software and getting dealers educated on its use. Spent 45 minutes trying to get the phone software to verify my order and get me out the door. They training they received was awful. Hove known them for a while and am convinced it was not the fault of the local dealer. Get your act together, please. I have used U-Haul for many years,

Barry F. 
Rating:
5.0

Customer did not leave a comment.

Cora R. 
Rating:
3.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Shepard Home S. 
Rating:
3.0

it took awhile to get the truck checked in

LUKE G. 
Rating:
5.0

All were knowledgeable and friendly. Everything made easy for us.

James A. 
Rating:
3.0

Customer did not leave a comment.

Don C. 
No reviews have been submitted for this location.

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