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Ronald S
Customer Reviews for Briar Ridge Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off was easy, but it wasn’t put in the system we had dropped it off until after I had to call and let them know it had been there for a week. But once that happened they took care of it. Thank you U-Haul
Gary BThe location is very remote, approximately 10-miles from the closest town and 7-miles from the closest, functioning gas station. There's absolutely no Verizon cell phone service within this facility and barely any service within a 10-ft radius of the parking lot. There's no functioning gas pump at this U-Haul location. This location has no blankets or furniture dolly's (even though the U-Haul App allows customers to add these items to their on-line order). This affects customers in that I had to drive an additional 14-miles to fill-up with gas. Every mile costs $1.09, which cost me an additional $15 just to fuel-up before turning-in the moving truck. I also had to drive 6-miles RT to pick-up blankets at another location, which is an additional $7 in mileage. The affects of having no cell phone service required me to run back-and-forth in the parking lot, for 30-minutes, on a cold day, to complete the vehicle check-in. All of that being stated, the people at the U-Haul offices were super friendly. They also got me a credit for the blankets, so I think there was a wash on the additional mileage costs. I really don't like being double-charged for the daily rental and mileage fee, as well as the cost of fuel. The government mileage fee is $0.70/mile, which includes oil, gas, and maintenance. Moving trucks get about 7-miles/gallon. So for a 2-day, 200-mile trip, the cost is as follows: RENTAL: $120 x 2-days = $240 MILEAGE: $1.09 x 200 = $218 SAFE MOVE: $45 FEES: $6 TOTAL INCL. TAXES (12%): $570 FUEL: 200-mi @ 7-mi/GAL x $2.75/GAL = $79 GRAND TOTAL: $649 Using an accurate mileage fee that excludes the cost of fuel should look like this: RENTAL: $120 x 2-days = $240 MILEAGE: [$0.70 - $0.39] x 200 = $62 SAFE MOVE: $45 FEES: $6 TOTAL INCL. TAXES (12%): $395 FUEL: 200-mi @ 7-mi/GAL x $2.75/GAL = $79 GRAND TOTAL: $474 By my calculations, the compounded tax on the double charge is costing customers an additional $175. If you want to change additional fees for rentals, then be transparent. Increase your rates to $198/day and reduce the fuel charge to to $0.31/mile.
Brian M