1. Right rear tire shows lack of air when I first got in. These type of maintenance issues should be done by Uhaul prior to rental. 2. Gas was less than 1/8 of a tank ... ridiculous. When I rent, I expect to top up at the end, but not having enough to even get going is silly. When I asked about this, the vendor advised that Uhaul should be doing this, but does not. FIX THIS ... it's disrespectful of your customer. 3. Staff at the location are friendly, and location is convenient, which is why I use it. Would be nice if they were more 'buttoned down'.
Jonathan B
Customer Reviews for Kerrisdale Martket Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff.
Jonathan BArrived at 2:30pm as scheduled. Got into vehicle at 3:19pm. Ended up paying 2x of what was originally quoted on the website. Zero apology. Zero effort to compensate. Oh well !
Lawrence W