Nothing as person was very professional.
DANIEL P
Customer Reviews for Brimhall Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They over charged me for insurance that I didn’t want.
Peter OWhen put on brakes it shook all over the place
Dena DExcellent customer service. Very friendly and accommodating staff.
Mark TAfter returning the vehicle with gas that was used in our very short 20+mile trip.that took a total of 2 hours..they charged my card for 14 glallons of gas @$84.00 . When I called they immediately said I need to call corporate office. Total SCAM BUYER BEWARE. I I called the 800 number the lady there was super friendly and understood my concerns. Pictures of the gas recept and of gas Guage were submitted to be determined by another department. If this is taken care of ill be good but will not be using that location ever again. I will continue to use uhaul just need to be more aware I guess.
Richard CIt was great the girls working there were on it!
Jaime VThe employee who checked me in and then took my truck return was extremely helpful, and I really appreciate that
vicki PNone , the staff was so helpful when I had a problem with the mobile booking system and help me to get the rental done.
Dean CLady at front was quick and to the point. Very enjoyable.
robert pJust a very easy drop off
Sharon DFriendly staff. Excellent rental.
Dan JClean and maintain fleet
Manuel VBest way to move your staff from place to other so easy convenient and affordable
Wafik MAwesome service
Luz LVery easy to rent for the day. Drop off was simple too! Just drop off the keys😀
Epifania CThey called me and told me I didn’t return the U-Haul truck when I did
Arturo cI will let my friend know this is a great uhaul
GLORIA TNo complaints
Rick AAc wasn't working properly on the vehicle. Also would be nice if I can receive a copy of the charges as soon as I drop off vehicle.
Benito JAll is well, keep doing what you are doing?
Joseph PEverything was awesome. As far as the cleanliness of the vehicle, there was just a little bit of trash and broken glass in the back of the car go back. Other than everything else was clean.
Renee S1. On a day the temperature reached 106 degrees the trucks air conditioning stopped working as i arrived home for the 1st load. Called the facility and all i got was an apology and offer to come back for exchange and account would be noted so i myself would not get saddled with the repair cost!. Mind you i had two families over to help with the move. No time waste! 2. At the end of day when locking truck up for the night the interior and exterior lights would not turn off. As if the keys were still in ignition. Wasted 15 minutes on a day i was VERY stressed, tired, and frusterated! Poor maintenace of vehicles! And also goes for the White lane locations poor vehicle maintenance Word of the wise to all. Look for another company to rent for moving needs. These guys do minimum maintenance to keep renting.
Rafael PIt’s just the location. Very hard to get to . It’s kinda scary coming down right off the off ramp. Otherwise, everything else was excellent!
rita bHave exact mileage to reflect mileage at the time of checkout. Reflect the exact check in time and date!!!! Time reflected on return of uhaul is wrong. In addition to time of return of receiving receipt of usage is 24hrs late.
Josh GREX AND THE ENTIRE STAFF WERE BEYOND CUSTOMER SERVICE ORIENTED. THEY WERE ALL EXTREMELY HELPFUL AND VERY PROFESSIONAL. THIS IS HOW TRUE BUSINESS SHOULD BE.
LAURA BOVER CHARGE EVEN BASED ON THE TELLER WORDS
Reza RCustomer service was very good, check in went smoothly, she asked if I wanted my receipt emailed and I said yes, that was it.
Yvonne MI extended my usage with no problem. From pick up to drop off everything was great! Great customer service at this location.
Laura CEquipment is not cleaned
Haroon SThe only issue was the clock had not been set to the current time. It was an hour slow.
Gigi FVery friendly and professional service! Letting all my friends know how good the service was at the location. Thanks again!
Daniel KTruck had some transmission and alignment issues that need to be addressed before it was released for rent. Had to avoid freeway due to alignment issue which clocked additional mileage, more expense. Our guy checking us in and out was INCREDIBLE and thankful for him.
Kathy FI’ve never rented a Uhaul before and this was super easy. I checked in with my phone the time that I needed it and it was ready when I was. Kind of cheap too. Would recommend.
Kia WFriendly informative staff.
DALISSE DGood people working there. Explain things well very punctual and helpful. We need more people like this location has in some of the other places.
Phillip Wfive stars all around, staff fast and friendly
Nathan NI was not able to pick my rental up at the time that I reserved. Then, even though I fueled the truck past what it was given, I was charged for fuel. I felt like they payed no attention to checking the fuel gage when I turned it in and just hoped that I wasn’t paying attention. Getting a refund has been a huge hassle for me after what should have been an easy transaction.
Maria SPlease, explain to costumers when drop off locations are closed what they need to do, in my case I call before to that location and they said it will close at 7pm, then when when I got to that location was closed , then I have to follow all the steps for after hours drop off locations … there was no parking to leave the truck, there was a big sign of No parking at any time, it was kind of confusing, I expend more than 45 mns standing there calling the operator to follow instructions…. Finally they gave me the ok to leave the truck…. It was a bad experience….
ALIN MCustomer service was excellent
Terri IFix your glitchy website. Mobile pickup didn’t work, the site to upload photos of damages to the truck wouldn’t upload or take any pics, and the online chat I tried to use on return kept disconnecting. Very, very poor functionality.
KENNETH K