Customer Reviews for Brimhall Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brimhall Mini Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kim B.
Rating:

The personality of the agent renting the equipment to me was horrible. I believe his name was Mason. He was very gruff upon renting and was the same upon return. Both renting and returning were not positive experiences and not once was I thanked for bringing my business. Not once was there a smile. The whole mood of the office seemed caustic.

Kevin D.
Rating:

One of my best U-Haul experiences :-)

Eric F.
Rating:

Very happy with the service I received! 10/10 with all aspects of the rental experience!

Barry B.
Rating:

Customer did not leave a comment.

GLORIA L.
Rating:

Customer did not leave a comment.

CATHY O.
Rating:

Customer did not leave a comment.

KEENAN B.
Rating:

Reserved one week in advance, I was reassured and was told by uhaul staff not to worry that the truck would be there on the date, but I would be contact as to what time to pick the truck up. One day before move with the entire house packed, I was called and told the truck was no longer available and that I would have to drive myself 3 hours to pick up a truck. Uhaul representative did not try to make any other arrangements, they did not make up for the fact that they basically ruined our moving plans, I felt like uhaul did not care and it wasn't their problem to fix. I felt like uhaul does not value people, their time, their schedules, nor their business. I will never use uhaul again unless it is a last resort. Same situation happened to another friend of ours in the same town. Very dissatisfied with company, employees, and customer service. I give u haul a 0 out of 10 and will never recommend them to a friend. On the contrary I will warn all my friends to stay away from this company.

todd A.
Rating:

Customer did not leave a comment.

SHANNON E.
Rating:

Thanks

Donald K.
Rating:

Absolutely perfect experience. I would highly recommend this location.

julie F.
Rating:

Customer did not leave a comment.

freddy G.
Rating:

Customer did not leave a comment.

JOHNNY P.
Rating:

Best service helpful amd friendly. Will rent again from this locaton and send all my friends there

Patti C.
Rating:

Customer did not leave a comment.

Craig L.
Rating:

Very friendly and down to earth people was a very easy and smooth process I had no issues at all and if needed will go back there again

DIEGO R.
Rating:

Service was quick and seamless. The only issue was they gave me a nearly empty tank.

SAM F.
Rating:

I thought $75 dollars was very expensive for using the truck for a few hours and only going 16 miles.

Allen S.
Rating:

I wanted to rent the 6x12 trailer but it was already rented so I had to settle on the 5x9, not that big a deal, it just took me 3 loads rather than 2

Colby L.
Rating:

Customer did not leave a comment.

Phil C.
Rating:

This is my second visit to Brimhall Mini Storage to rent equipment and both times two or three employees were present in the very small office. Not one of them were wearing face masks. This is at a time with a high number of daily Covid 19 cases in our county. They are required to wear them.

HARBIABDULWARITH N.
Rating:

Customer did not leave a comment.

Darolyn T.
Rating:

Customer service could improve. They acted like they could less.

Christopher B.
Rating:

Good guys easy to work with Excellent

Martie M.
Rating:

Customer did not leave a comment.

Patrick R.
Rating:

The gentleman helping me was so outgoing and gave some great suggestions.

Russell C.
Rating:

Customer did not leave a comment.

Scott H.
Rating:

Fantastic job. Very accommodating and helpful.

David M.
Rating:

Customer did not leave a comment.

Sandra S.
Rating:

Customer did not leave a comment.

Collin J.
Rating:

Customer service is fantastic!!!!

Realon F.
Rating:

Customer did not leave a comment.

ZACHARY S.
Rating:

Customer did not leave a comment.

Todd E.
Rating:

This was my second time renting a trailer from here. Both times the equipment and service was great. Will rent from them again as the need arises.

LORI C.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

It was a fast assistance. Only concern was one of the guys checking out the truck was mask less the whole time. Interacting with many customers

sarah H.
Rating:

One of the best locations to pick up a U-Haul! People in there are polite and have great customer service. Would recommend to anyone who is in need of a U-Haul.

JAMES W.
Rating:

Customer did not leave a comment.

TYSON O.
Rating:

The check engine light came on about 60 miles into the drive and engine started to show signs of failure at certain speeds. This did not comfort me. Also the truck only had an 1/8 of a tank of gas at pickup and on receipt says 1/4 of a tank. I don't know if i would use this location again unless it was my only option.

NASSEF R.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

Customer did not leave a comment.

MATTHEW B.
Rating:

Awesome customer service and friendly, helpful staff! I would recommend this place to everyone.

ANDREW S.
Rating:

Great Service

James F.
Rating:

The truck was filthy, smelled like weed and my kids found a half-smoked joint in the armrest - very classy. I had to take video of the entire truck as there were many undocumented scrapes, scratches and dents and I'm not getting stuck with paying for those! It looked like the truck had been through tens of thousands of moves. When I returned it at 4:30 in the afternoon, the dude at the mini storage seemed like I was burdening him and said the U-Haul people had "already left" for the day. I'll probably use U-Haul in the future, but not from this faciility.

JENNIFER G.
Rating:

Smooth and easy.

BENJAMIN G.
Rating:

Amazing Customer Service and really clean location.

Peggy B.
Rating:

Customer did not leave a comment.

Gary W.
Rating:

Your employees need to wear masks - PLEASE!!!

Larry R.
Rating:

Wipe down driver compartment area.

Cyndee H.
Rating:

Very quick return process and polite.

Rafael S.
Rating:

Ridiculous the truck had dirt on the ground on passenger and driver side. I returned back in same condition and I get charge $50 for cleaning. Will never rent from here ever.

GLORIA L.
Rating:

Remove credit card charges after being paid cash. Thank you.

Tina S.
Rating:

Customer did not leave a comment.

Patricia N.
Rating:

No change needed: From the gentlemen at my pickup in Bakersfield, to the drop-off in Red Bluff....1st Cass customer service. I know Greg Penske, and Penske cannot compete with U-Haul on ANY level: price, reliability, and great customer service.

Donald M.
Rating:

Customer did not leave a comment.

GRANT F.
Rating:

Make sure the roof doesn't leak when it rains.

JOSE S.
Rating:

Customer did not leave a comment.

james C.
Rating:

Guys are great One stood in the rain today to show me how to fix a light on my trailer. Great service

Herneady L.
Rating:

They found I was given the wrong unit in Texas. I am still waiting on credit to my account for an overnite stay in Fort Stockton for hotel reimbursement. We also had an additional night stay in El Paso due to a second breakdown. Someone needs to call me to reconcile my charges. 832-472-8341 Hern Lorraine

EDGAR M.
Rating:

Excellent service

TERRY B.
Rating:

Truck was clean, truck was new (200 miles on it) everything worked and it performed well for 1500 miles to my destination. No complaints.

Kenneth L.
Rating:

Customer did not leave a comment.

JERRY T.
Rating:

In and out in record time!

Rebecca M.
Rating:

Nathan was so kind and accommodating.

ELINA S.
Rating:

Customer did not leave a comment.

PAUL S.
Rating:

Customer did not leave a comment.

KIMBERLY T.
Rating:

Customer did not leave a comment.

JACK E.
Rating:

Friendly staff but no one was wearing a mask, they need to respect other peoples lives by following the mandated outline for public safety.

Dennis S.
Rating:

It could be a-little hard getting in and out of the faculty, due to west bound traffic.

Carmelita V.
Rating:

Customer did not leave a comment.

Jimmy C.
Rating:

Customer did not leave a comment.

brian B.
Rating:

Customer did not leave a comment.

Serena C.
Rating:

Customer did not leave a comment.

Karina D.
Rating:

Customer did not leave a comment.

Rolland W.
Rating:

The equipment was old, and the staff at the pick up location seemed bothered that I was there to pick equipment up. No one was wearing face coverings and seems to be bothered that I was.

Jeff C.
Rating:

Great customer service!

linda F.
Rating:

Customer did not leave a comment.

Dan M.
Rating:

Done with Uhaul lies and misleading information and oractices

PATRICIA S.
Rating:

Customer did not leave a comment.

Mary H.
Rating:

Dave was great! Professional, fast and accurate. We were in and out in under 5 minutes! This location and this manager at Brimhall was fantastic. Never ever go to White Lane location! It will take hours and the service and attitudes there are just awful.

VINICIUS N.
Rating:

Customer did not leave a comment.

donald F.
Rating:

Customer did not leave a comment.

William R.
Rating:

Customer did not leave a comment.

Eric A.
Rating:

Customer did not leave a comment.

Wendell G.
Rating:

Customer did not leave a comment.

Val T.
Rating:

Great service from the U-Haul folks at this location. No recommendations other than a little more parking.

John M.
Rating:

Professional. Quick. Efficient.

Melody L.
Rating:

Customer did not leave a comment.

BRADLEY G.
Rating:

Customer did not leave a comment.

brandon S.
Rating:

Dave and the guys were awesome. Very fast and helpful. I would recommend them to anyone. He has a great team of guys.

kelly S.
Rating:

Customer did not leave a comment.

JOHNNIE G.
Rating:

Great service

Yousef B.
Rating:

Customer did not leave a comment.

Adriana G.
Rating:

Customer did not leave a comment.

annette M.
Rating:

Customer did not leave a comment.

Fernando C.
Rating:

Customer did not leave a comment.

John M.
Rating:

The latch on the trailer that I rented was extremely difficult to use.

Trina L.
Rating:

The staff was friendly and fast

Arthur H.
Rating:

I'm very disappointed that the only trailers that they would let go on-way were the 6X12 double axle trailers. Just the weight of the trailer itself was enough of a concern for me to limit the amount of items that I could pack into this trailer. It certainly was not very helpful for U-Haul to do that. I'm going to have to reconsider using you folks in the future.

Amy C.
Rating:

Customer did not leave a comment.

Lorraine S.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top