Customer Reviews for Brinegars Service
(U-Haul Neighborhood Dealer)

183 reviews

1391 NC Hwy 16 N   Crumpler, NC 28617

(336) 246-4840

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 246-4840

1391 NC Hwy 16 N
Crumpler, NC 28617

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The proprietor was easy to work with and quite flexible. I'd definitely recommend him. As far as U-Haul, it really is misleading when you advertise $29.99 and it really ends up costing 3x that. How the BBB let's you get away with that is beyond me.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Need more tie locations in the trailer.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

N/A

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Mitch P. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Called ahead reserved the trailer and it was waiting when I arrived. Friendly staff had me on my way in about 15 minutes.

GARY P. 
Rating:
4.0

Customer did not leave a comment.

ollie K. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Very friendly.

Edward B. 
Rating:
5.0

Craig did an excellent job. Good equipment ready as promised. Very helpful. Highly recommend!

Charles O. 
Rating:
5.0

Great experience. Nice owner and very helpful.

GLENN C. 
Rating:
5.0

I can't say that I noticed anything lacking while reserving and picking up the auto transport trailer. The trailer functioned very well during the two hour trip.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
2.0

The vehicle had a dent in the upper left-hand corner of the truck bed that was duct taped. This location is on the side of the road with only a few other vehicles on site. I felt unsure about my Saturday pick-up.

Randi S. 
Rating:
5.0

Nothing everything went fast and professional!!

GERALD W. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Was great

Larry M. 
Rating:
2.0

Changed pick up and drop off locations from original on line reservation. Took 3 calls to change drop off location. And was incorrectly told at pick up location that I could stop off anywhere. I subsequently learned that is not true and there would have been a fee!

M R B. 
Rating:
3.0

Lower prices

Denia B. 
Rating:
3.0

Customer did not leave a comment.

Jerry B. 
Rating:
1.0

I was charged for extra mileage without being told, I was told I was over on my mileage but not that I was being charged until I was leaving and my card was already charged.

Tyler V. 
Rating:
5.0

Just keep up the great customer service

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Matthew N. 
Rating:
3.0

Customer did not leave a comment.

robert U. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

LAURIE E. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

Victoria A. 
Rating:
5.0

Very friendly.No waiting.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
4.0

Customer did not leave a comment.

Cynthia G. 
Rating:
3.0

The place was closed at oneish on a Saturday. They had a drop off box for the key. Sad but they had a starving cat that was laying there and you could see and feel every bone he had. It was very friendly so you knew it wasn't wild! It upset my whole family and had the place been opened ( there home was next door to it) I would of complained.

Billie K. 
Rating:
1.0

Tires had no air and I had to fix the lights. Website and closing at 3pm and he closed at 2 I'll never use uhaul again.

William F. 
Rating:
5.0

All went well.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
1.0

Mr. Littles was very rude on the phone when I was trying to understand what the vast amount of charges were for. He still charged me for furniture pads I never used and were returned still sealed in the bag they came in. He repeatedly spoke over me and would not let me answer or complete a thought without interruption and he responded very poorly and angrily to anything I said to him as I was simply trying to understand the procedure process and rental prices that were vastly higher than expected. Basically I ended up paying over $176 for a $29.95 truck rental. I am extremely dissatisfied!!!

Jessica H. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Service was wonderful!

Kathy W. 
Rating:
4.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Darin L. 
Rating:
1.0

If someone reserves a specific size truck, then either that truck should be available or customer should be notified that it won't be. I was not notified of that fact. Also, that number if blanket I ordered we're not available and I had to drive 45 minutes round trip out of my way to pick them up.

brian T. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Darin L. 
Rating:
3.0

Customer did not leave a comment.

Ruth H. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

I don't know that there is really anything else that Uhaul or Craig At Brinnegars could do to improve the experience . I was a last minute reservation and Craig made sure the equipment was on site and ready to go for me. Job well done !

ronald M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Fast check out and on your way,

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Ned U. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

nothing. it was good.

john C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

This is just an average country filling station. The man always has trailers and even small trucks to choose from however it's nothing fancy. He's very helpful and knows what he's doing, but like I said, it's just an average country service station.

margarte S. 
Rating:
1.0

I would like a call from a Vice President or higher within the company. My experience was so bad someone needs to know.

regan R. 
Rating:
5.0

The truck leaked on some of our stuff. Please repair leaks.

Clara S. 
Rating:
5.0

Customer did not leave a comment.

Brandi D. 
Rating:
5.0

Very friendly and helpful man at this location.

Eugene J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

brandon D. 
Rating:
5.0

Increase the one way mileage to compensate for unplanned detours or other uncontrolled circumstances along the way.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great customer service, very accommodating.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT L. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Quick and efficient check-in.

David A. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Excellent experience. Even though he didn't have room for a return he didn't want me to have to drive to a third city to make the return. Mr Little was a real gentleman and pleasure to work with. See comment in comment open.

larry C. 
Rating:
5.0

My original pickup location was Shepherd Mini Storage 1624 NC Hwy 163 West Jefferson, NC 28694 However, I was unable to do a self pickup either because the app was not working or my GPS was inaccurate. When I tried to access the code for the dropbox, my phone read that I was not at the correct location, although I am certain I was. I had to call the UHaul help line and go to Brinegar's, which was inconvenient, but worked out ok.

Remi W. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

But they took our electrical connections - by accident - we have called them and they say they have it - but will have to drive 40 minutes to get the connection back. But otherwise, pretty nice folks.

Barry F. 
Rating:
5.0

Very friendly service. If I had to rent a uHaul, I would choose this location again.

Autum P. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
4.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

Be available for appointments

Debra P. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

None

michael P. 
Rating:
4.0

Mr Little was expecting me and checked to make sure I had the trailer I needed and wanted. He was nice and polite. The trailer was clean and in good condition. We hooked up and checked to make sure things were working as expected. It towed well both empty and loaded.

Malcolm C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top