Customer Reviews for Brinegars Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brinegars Service

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MATTHEW N. on

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Randi S. on

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The vehicle had a dent in the upper left-hand corner of the truck bed that was duct taped. This location is on the side of the road with only a few other vehicles on site. I felt unsure about my Saturday pick-up.

GERALD W. on

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Nothing everything went fast and professional!!

BRUCE M. on

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Larry M. on

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Was great

M R B. on

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Changed pick up and drop off locations from original on line reservation. Took 3 calls to change drop off location. And was incorrectly told at pick up location that I could stop off anywhere. I subsequently learned that is not true and there would have been a fee!

Denia B. on

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Lower prices

Jerry B. on

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Tyler V. on

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I was charged for extra mileage without being told, I was told I was over on my mileage but not that I was being charged until I was leaving and my card was already charged.

Edward S. on

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Just keep up the great customer service

Matthew N. on

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robert U. on

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Michael J. on

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Lisa T. on

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LAURIE E. on

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scott M. on

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Ruth T. on

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Victoria A. on

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Richard R. on

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Very friendly.No waiting.

Anthony O. on

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Cynthia G. on

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Billie K. on

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The place was closed at oneish on a Saturday. They had a drop off box for the key. Sad but they had a starving cat that was laying there and you could see and feel every bone he had. It was very friendly so you knew it wasn't wild! It upset my whole family and had the place been opened ( there home was next door to it) I would of complained.

William F. on

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Tires had no air and I had to fix the lights. Website and closing at 3pm and he closed at 2 I'll never use uhaul again.

Larry M. on

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All went well.

David R. on

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Jason M. on

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Jessica H. on

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Mr. Littles was very rude on the phone when I was trying to understand what the vast amount of charges were for. He still charged me for furniture pads I never used and were returned still sealed in the bag they came in. He repeatedly spoke over me and would not let me answer or complete a thought without interruption and he responded very poorly and angrily to anything I said to him as I was simply trying to understand the procedure process and rental prices that were vastly higher than expected. Basically I ended up paying over $176 for a $29.95 truck rental. I am extremely dissatisfied!!!

Scott M. on

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James W. on

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ROBERT G. on

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Kevin R. on

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Kathy W. on

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Service was wonderful!

Margaret S. on

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Darin L. on

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brian T. on

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If someone reserves a specific size truck, then either that truck should be available or customer should be notified that it won't be. I was not notified of that fact. Also, that number if blanket I ordered we're not available and I had to drive 45 minutes round trip out of my way to pick them up.

BRUCE M. on

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Darin L. on

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Ruth H. on

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Jack S. on

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Mike H. on

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ronald M. on

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I don't know that there is really anything else that Uhaul or Craig At Brinnegars could do to improve the experience . I was a last minute reservation and Craig made sure the equipment was on site and ready to go for me. Job well done !

Michael A. on

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Judith D. on

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Richard C. on

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Fast check out and on your way,

Ned U. on

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Chris J. on

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BILL G. on

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George W. on

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john C. on

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nothing. it was good.

Gilbert B. on

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David R. on

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margarte S. on

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This is just an average country filling station. The man always has trailers and even small trucks to choose from however it's nothing fancy. He's very helpful and knows what he's doing, but like I said, it's just an average country service station.

regan R. on

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I would like a call from a Vice President or higher within the company. My experience was so bad someone needs to know.

Clara S. on

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The truck leaked on some of our stuff. Please repair leaks.

Brandi D. on

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Eugene J. on

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Very friendly and helpful man at this location.

David W. on

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brandon D. on

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Edward B. on

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Increase the one way mileage to compensate for unplanned detours or other uncontrolled circumstances along the way.

David W. on

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Kevin R. on

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Great customer service, very accommodating.

SCOTT L. on

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James B. on

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David A. on

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Kevin R. on

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David A. on

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Quick and efficient check-in.

Ralph B. on

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larry C. on

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Excellent experience. Even though he didn't have room for a return he didn't want me to have to drive to a third city to make the return. Mr Little was a real gentleman and pleasure to work with. See comment in comment open.

Remi W. on

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My original pickup location was Shepherd Mini Storage 1624 NC Hwy 163 West Jefferson, NC 28694 However, I was unable to do a self pickup either because the app was not working or my GPS was inaccurate. When I tried to access the code for the dropbox, my phone read that I was not at the correct location, although I am certain I was. I had to call the UHaul help line and go to Brinegar's, which was inconvenient, but worked out ok.

Douglas M. on

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Charles M. on

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paul W. on

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LARRY M. on

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Mark W. on

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Barry F. on

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But they took our electrical connections - by accident - we have called them and they say they have it - but will have to drive 40 minutes to get the connection back. But otherwise, pretty nice folks.

Autum P. on

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Very friendly service. If I had to rent a uHaul, I would choose this location again.

Lee H. on

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Jeff P. on

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LARRY M. on

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Debra P. on

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Be available for appointments

David R. on

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michael P. on

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None

Malcolm C. on

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Mr Little was expecting me and checked to make sure I had the trailer I needed and wanted. He was nice and polite. The trailer was clean and in good condition. We hooked up and checked to make sure things were working as expected. It towed well both empty and loaded.

kit S. on

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This was just a drop off and no problems thank you

DON G. on

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Pamela B. on

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Owner/Manager was very helpful. Fast drop off. Even was so nice to give me a ride back to my house, from dropping off my 20ft truck rental. Will use them again in the future. Pleasure to deal with.

CATHY S. on

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The truck was dirty and had 1/4 tank of fuel. The location is out of "town" and the gasoline was outrageously priced. I had to drive back into town to fill up adding a considerable amount of miles (& time!) to my trip. I was late meeting my movers as result of this major setback!!! The only saving grace and the ONLY reason my review is not "poor" is the gentleman that helped us at the location. He was kind, professional, and extremely courteous. He adjusted my mirrors for me & loaded my hand truck, even ran over to me in the parking lot to refund a $3 overcharge for the hand truck rental! Small town chivalry at it's best. He went the extra mile and should be rewarded. The location is out of the way for in-town moves and the shop was not as clean or stocked as well as I had expected. There was not enough gas to get to my destination and back. I ended up having to back-track driving out of my way because of the price of fuel. This was only the beginning...

SCOTT H. on

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Charles O. on

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Good service from the dealer. Used the trailer for a 700 mile round trip to pick up a motorcycle and it worked great.

MICHELLE C. on

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David B. on

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ALLEN H. on

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Steven R. on

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I was given 3 different quotes and of course the highest one applied. I requested a closer pick up spot and was given this one so I had to drive farther out of the way and be taken for more money miles.

tayrn B. on

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Jesse S. on

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Why do early check-in if it still going to take 20 minutes to get truck

Jesse S. on

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Larry M. on

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Great service!

Larry L. on

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NA

Travis W. on

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JOHN PAUL T. on

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