Customer Reviews for Briseno Tires & Towing
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck had no gas in it. Was missing the dolly and when returned they asked where the dolly was. Also had to be called back 2 times to switch locations because the truck was not at that location. So I down sized to the 20' at the same price. To be called back and told the day before pick up that the 20' was not available.

Rating:

3.0

Whoever used the truck previously, smoked marijuana inside—a lit. Unfortunately my 7 yr old, wife and I had to use it either way. It was bad. It was unbearable. Uhaul customer service was wonderful, however.

Rating:

2.0

I got charged for a fuel even though I feel the truck up

Rating:

1.0

I was charged for 2 dolly and they didn’t have any in the truck. I originally placed my truck for Menifee 1 Mile from my house. They switched it to Perris at 23 miles away. I was charged for those miles. I had to wait 42 min for someone to bring my the appliance dolly and they still charged me for 2 dolly. I brought back with more gas then I picked it up at and they tried to charge for gas. This was insane. The lady on the phone was rude.

Rating:

3.0

I really liked the convenience of the no contact pickup - it actually worked but our vehicle had the gas siphoned out of it when we arrived - there needs to be more security and cameras in my opinion.

Rating:

3.0

I did not like that the pick up location was far from my address.

Rating:

5.0

This location is awesome! Thanks

Rating:

3.0

Using the phone app it took over an hour to pick up the truck. I had reserved it the night before but when we got there to pick it up UHaul had to call 2 other people we were associated with to verify we were who we said we are. Hard to get my i phone to take a pic so we could rent the truck there was something with the app.

Rating:

5.0

make the process more user friendly so it doesn't take 30 minutes to rent a trailer.

Rating:

1.0

La verdad la atención es la peor agarre la mejor Aseguranza y no sirve para nada por k me dejó tirada el troke y no me ayudaron para nada ????????????

Rating:

5.0

Nothing very good service Cleo was very helpful ??

Rating:

3.0

Over charged me for 3 gal of fuel after I filled it back. Tank is a 57gal. I only put 70 miles on truck and i put the fuel back. Like 3 gal will show and the station is 10 miles away, that tells me they never put any gas in it and only charged me. Could have called and discussed it with me and chose to bill my card without my concent

Rating:

2.0

The dolly was missing and the place was closed, and the drop key box is broken you have to call uhaul for them to tell you to lock the key in the truck.

Rating:

5.0

Great service

Rating:

5.0

Great U-Haul location to rent from super easy process and great people!

Rating:

5.0

Everything worked out smoothly, would strongly recommend

Rating:

5.0

Many options, nice people that were helpful, and easy to check in and out.

Rating:

5.0

Very friendly staff.

Rating:

5.0

No need to improve anything, great customer service very efficient helpful and knowledgeable. I will definitely come back and refer to family and friends.

Rating:

5.0

Customer service was excellent quick and easy very helpful

Rating:

1.0

I am being charged twice for a one day rental even though I returned before the allotted 24 hour period.

Rating:

5.0

How can you improve on a 5 star operation. Kind , friendly, on the ball, good equipment, what else is there?

Rating:

5.0

N/A

Rating:

5.0

All was just fine,, everyone very, very helpful and friendly.

Rating:

5.0

Everything was excellent

Rating:

1.0

These people burn you. They try to recover a car I called roadside service for

Rating:

5.0

Everyone was amazing.

Rating:

5.0

The customer service there is great no problems. The works are amazing and knowledgeable with uhauls

Rating:

4.0

The service was courteous and efficient. Reasonable prices and better selection of trailers.

Rating:

3.0

The bed had eet oil on it i left it just the way it was given to me.

Rating:

5.0

Service was great

Rating:

1.0

It smelled like weed

Rating:

3.0

Thank you.

Rating:

5.0

With the business!! Very professional staff..

Rating:

5.0

The staff was very nice and helpful. It was super easy to extend my rental for one more day. Kudos to your phone staff as well.

Rating:

5.0

The staff was rude and one of the employees came over to me and said I could not park in the parking are but I was doing a 24/7 drop off and the U-Haul instructions on the website were to find a parking area and continue the process for the return. I tried to explain that him but he then raised his voice and got a aggressive posture and a aggressive tone with me. I am a active duty military member and I did a tour in the Middle East serving my country and Our rights and I was treated like trash. He’s a Hispanic male wore a grey collared shirt and had some facial hair black hair with somewhat of a medium complexion about 5-10”-6” ft height 150-170 weight, skinny body type.

Rating:

5.0

Nothing it was a very smooth and good experience!

Rating:

5.0

Very good service

Rating:

5.0

Nothing.

Rating:

1.0

Stop stealing people's money. I put enough money to replace what I have used and I find out that you guys charged me 20 bucks for nothing !

Rating:

4.0

a closer location could have been even better.

Rating:

5.0

My company lewishelps.com is a company that remodels homes . Uhaul always has what I need in. Thanks

Rating:

2.0

Be knowledgeable about Uhaul policy and procedures.

Rating:

5.0

Though it was raining the positive atmosphere and personal attention made this a great experience. I highly recommend this location.

Rating:

5.0

Favi is amazing! Thank you

Rating:

1.0

The worker was unable to help us.

Rating:

5.0

Customer Service was great all went well fast hook up for trailer

Rating:

4.0

Over charging my credit card 75cents need it only to by charge and it went to 2700$ big mistake

Rating:

5.0

Everything was great!!!

Rating:

3.0

Consider acting like your glad someone is coming in to rent a product.

Rating:

5.0

If the truck has a check engine light, no hooks on the ramp, a message about something wrong with fuel pump. I think it should award ththe customer some sort of incentive.