Customer Reviews for Briseno Tires & Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Briseno Tires & Towing

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Lupita M.
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Customer did not leave a comment.

jason M.
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Truck had no gas in it. Was missing the dolly and when returned they asked where the dolly was. Also had to be called back 2 times to switch locations because the truck was not at that location. So I down sized to the 20' at the same price. To be called back and told the day before pick up that the 20' was not available.

laura A.
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Whoever used the truck previously, smoked marijuana inside—a lit. Unfortunately my 7 yr old, wife and I had to use it either way. It was bad. It was unbearable. Uhaul customer service was wonderful, however.

FAVIOLA B.
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Customer did not leave a comment.

Bruce R.
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I got charged for a fuel even though I feel the truck up

Donna T.
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I was charged for 2 dolly and they didn't have any in the truck. I originally placed my truck for Menifee 1 Mile from my house. They switched it to Perris at 23 miles away. I was charged for those miles. I had to wait 42 min for someone to bring my the appliance dolly and they still charged me for 2 dolly. I brought back with more gas then I picked it up at and they tried to charge for gas. This was insane. The lady on the phone was rude.

LUIS L.
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Customer did not leave a comment.

Tina C.
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I really liked the convenience of the no contact pickup - it actually worked but our vehicle had the gas siphoned out of it when we arrived - there needs to be more security and cameras in my opinion.

Linda M.
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I did not like that the pick up location was far from my address.

Melinda S.
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This location is awesome! Thanks

Zachary W.
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Using the phone app it took over an hour to pick up the truck. I had reserved it the night before but when we got there to pick it up UHaul had to call 2 other people we were associated with to verify we were who we said we are. Hard to get my i phone to take a pic so we could rent the truck there was something with the app.

Bradley F.
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make the process more user friendly so it doesn't take 30 minutes to rent a trailer.

Rafael B.
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Customer did not leave a comment.

Rosa R.
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La verdad la atención es la peor agarre la mejor Aseguranza y no sirve para nada por k me dejó tirada el troke y no me ayudaron para nada ????????????

Ramona A.
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Customer did not leave a comment.

Roberto S.
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Nothing very good service Cleo was very helpful ??

Darin B.
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Over charged me for 3 gal of fuel after I filled it back. Tank is a 57gal. I only put 70 miles on truck and i put the fuel back. Like 3 gal will show and the station is 10 miles away, that tells me they never put any gas in it and only charged me. Could have called and discussed it with me and chose to bill my card without my concent

Nestor C.
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Customer did not leave a comment.

Ricardo S.
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Rigoberto M.
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Jamelle B.
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The dolly was missing and the place was closed, and the drop key box is broken you have to call uhaul for them to tell you to lock the key in the truck.

Mony S.
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Great service

Robert W.
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Customer did not leave a comment.

Ryan S.
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Great U-Haul location to rent from super easy process and great people!

Gonzalo L.
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Everything worked out smoothly, would strongly recommend

Francisco T.
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Many options, nice people that were helpful, and easy to check in and out.

Diane K.
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Very friendly staff.

Teresa Q.
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No need to improve anything, great customer service very efficient helpful and knowledgeable. I will definitely come back and refer to family and friends.

Kristianna M.
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Customer service was excellent quick and easy very helpful

Sterling A.
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I am being charged twice for a one day rental even though I returned before the allotted 24 hour period.

Robert B.
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How can you improve on a 5 star operation. Kind , friendly, on the ball, good equipment, what else is there?

Herb R.
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N/A

Joann S.
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All was just fine,, everyone very, very helpful and friendly.

Glen R.
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Customer did not leave a comment.

KATIE V.
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Everything was excellent

Ana N.
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Customer did not leave a comment.

Benjamin V.
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These people burn you. They try to recover a car I called roadside service for

Heydy M.
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Everyone was amazing.

JOSE V.
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Customer did not leave a comment.

Leslie G.
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Customer did not leave a comment.

Santiago C.
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The customer service there is great no problems. The works are amazing and knowledgeable with uhauls

Cheryl B.
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The service was courteous and efficient. Reasonable prices and better selection of trailers.

Duane H.
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Customer did not leave a comment.

RALPH Q.
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The bed had eet oil on it i left it just the way it was given to me.

Mayra O.
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Customer did not leave a comment.

Irvin L.
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Customer did not leave a comment.

Duane AND Doro P.
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Customer did not leave a comment.

Aiesha G.
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Service was great

Elizabeth S.
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It smelled like weed

Marcos G.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

PAUL G.
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Thank you.

CORNELIS P.
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Customer did not leave a comment.

Victor B.
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With the business!! Very professional staff..

MELISSA H.
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Customer did not leave a comment.

Evie F.
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The staff was very nice and helpful. It was super easy to extend my rental for one more day. Kudos to your phone staff as well.

Arturo V.
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The staff was rude and one of the employees came over to me and said I could not park in the parking are but I was doing a 24/7 drop off and the U-Haul instructions on the website were to find a parking area and continue the process for the return. I tried to explain that him but he then raised his voice and got a aggressive posture and a aggressive tone with me. I am a active duty military member and I did a tour in the Middle East serving my country and Our rights and I was treated like trash. He's a Hispanic male wore a grey collared shirt and had some facial hair black hair with somewhat of a medium complexion about 5-10”-6” ft height 150-170 weight, skinny body type.

JACQUELINE M.
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Nothing it was a very smooth and good experience!

Daniel R.
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Customer did not leave a comment.

John B.
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Very good service

FAVIOLA B.
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Customer did not leave a comment.

KEVON M.
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Nothing.

Jim C.
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Customer did not leave a comment.

Juan P.
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Jeff K.
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Customer did not leave a comment.

Fanny G.
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Stop stealing people's money. I put enough money to replace what I have used and I find out that you guys charged me 20 bucks for nothing !

Jose R.
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Customer did not leave a comment.

ezequiel C.
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a closer location could have been even better.

AMY E.
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Customer did not leave a comment.

Tammy B.
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Customer did not leave a comment.

Marie A.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

terance L.
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My company lewishelps.com is a company that remodels homes . Uhaul always has what I need in. Thanks

MICHAEL M.
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Customer did not leave a comment.

REBECCA D.
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Customer did not leave a comment.

Doreen M.
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Customer did not leave a comment.

Lonnie S.
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Be knowledgeable about Uhaul policy and procedures.

Alejandro C.
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Customer did not leave a comment.

Romulous C.
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Though it was raining the positive atmosphere and personal attention made this a great experience. I highly recommend this location.

JOSE V.
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Customer did not leave a comment.

Naomi G.
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Favi is amazing! Thank you

Rafael G.
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The worker was unable to help us.

JOSEPH B.
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Customer did not leave a comment.

Eric E.
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Customer Service was great all went well fast hook up for trailer

Laurence A.
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Customer did not leave a comment.

SANTIAGO C.
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Over charging my credit card 75cents need it only to by charge and it went to 2700$ big mistake

DENNIS R.
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Everything was great!!!

Matthew S.
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Customer did not leave a comment.

Arturo S.
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Customer did not leave a comment.

stephen W.
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Customer did not leave a comment.

clyde S.
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Customer did not leave a comment.

Erick M.
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Customer did not leave a comment.

DOUGLAS JAMES S.
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Consider acting like your glad someone is coming in to rent a product.

Charles M.
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Customer did not leave a comment.

Hector G.
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Customer did not leave a comment.

GILBERT P.
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If the truck has a check engine light, no hooks on the ramp, a message about something wrong with fuel pump. I think it should award ththe customer some sort of incentive.

Quintin B.
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Customer did not leave a comment.

Geri A.
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Customer did not leave a comment.

Constance B.
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Customer did not leave a comment.

bobby T.
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I rented a 15 ft. Saturday morning, And they told me that ,they would be close at 1pm.I said that I wouldn"t be done at the time. he said just leave it at the gate on the outside and to put the key in the mail box. I did put the key in the box..But someone stole the truck later on .I don"t know if they found the truck or not.This is at Briseno tires and towing on hwy 74

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