This location was very easy and convenient. The cashier was very nice! U-haul however has overcharged me for the second time with unexplained fees, taxes, and rate changes after agreeing to a certain price. I am still waiting for a refund or at least a call back.
MONICA S
Customer Reviews for Brite Lumber & Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned my rental truck about 15 minutes late. When the woman who worked where I rented it from tried to complete the return process UHaul systems were down. This delayed my return time by about another 15 minutes. I was then charged $60 something for being late. I’ve rented from Home Depot before and never run into petty charges like this. Next time I need a rental truck I’ll think twice about renting from this location. To be honest it wasn’t the locations fault, it’s just annoying that 15 minutes late and UHaul site problems cost me $60
Jonathan KI returned my rental truck about 15 minutes late. When the woman who worked where I rented it from tried to complete the return process UHaul systems were down. This delayed my return time by about another 15 minutes. I was then charged $60 something for being late. I’ve rented from Home Depot before and never run into petty charges like this. Next time I need a rental truck I’ll think twice about renting from this location. To be honest it wasn’t the locations fault, it’s just annoying that 15 minutes late and UHaul site problems cost me $60
Jonathan KIt was and unsafe truck tires out of balance and fuel tank was not full when I rent it also cost of milage was ridiculous will never use a uhaul ever again in my lifetime I would like a partial refund that's only fair
DAVID SThe front end has a vibration until you reach around 50 mph. Maybe a ball bearing or tires? The truck was fairly clean. Did all the registration online.
LISA CThe front end has a vibration until you reach around 50 mph. Maybe a ball bearing or tires? The truck was fairly clean. Did all the registration online.
Lisa CLong drive from where we unloaded truck lead us to miss staff.
Mark HThis location made all my reservations for me and was phenomenal to work with. Will be renting again.
JIM VThey are very slow took over an hour to get my equipment and they didn’t seem to know how to use their U-Haul system
frank vvery slow and took over an hour to get my equipment and the people at the location didn’t seem to know how to use your uhaul app etc
SUZANNE VGreat service!
ERIC DN/A
Eileen CNice work
Prince SReserved a 16' truck. Only trucks at location were 12'. 16' truck was at location when I returned 12'. Poor timing on your part?
Friends oEasy experience
Bill FConvenient and clean. Sara who made reservation was fantastic!!!!! Next time pls get truck w hydraulic lift.
MARTHA BLocation called to confirm my rental but l, did not inform me of the cancellation of equipment. After inspecting the vehicle, I went back inside the store and asked about the dolly and appliance dolly. The staff then said “Oh I removed those items because they’re not available at this location”. That would’ve been nice to know the day before when I confirmed my pickup. I had to drive to another location to rent a dolly & appliance dolly separately.
Daniel GAn absolutely perfect experience renting a 20 ft truck at Bright Lumber. The woman that checked me in and out was courteous and very knowledgeable about the rental process. She properly explained the pricing and I was totally clear on what my cost was. The vehicle was easy to drive and allowed me to complete the move in a timely manner and got the truck back ahead of my expected time.
Al FBack of the truck had dirt everywhere when we got it. We swept out best we could , I got Charged extra $25 for a cleaning fee on other end. Not cool
Bryan OEverything went very smooth, equipment worked really well,.
Richard CNot a thing. Everyone was great 👍
Kathryn PExcellent customer service!!!
Annie DLady was cooperative and fed all required information
Hariprasad Beverything was fine, no complaints
WILLIAM MThey were able to accommodate me on the spot, really friendly and provided helpful suggestions for best experience using and handling the equipment.
DENIs AYour new Online system sucks, I will never Rent a Uhaul Truck ever Again Almost $2 dollars a mile is Highway Robbery I rented a 15 ft truck 200 miles 1 day $528 dollars Rip off Go to Home Depot fast & cheap
carlos rGreat U-Haul and Ace Hardware store. Polite staff and simple process.
Allison CThe remote process to obtain the key did not go smoothly and took much longer than expected. The key was not in the lockbox and we had to wait for someone at the pick up location to give it to us. Hold time for customer service at U-Haul is too long. Also the dolly we rented was not on the truck. Otherwise all went well.
Kenneth FTerrible service will never use uhaul again
Brian DTook 30 mins to pick up the vehicle. My reservation/contract was cancelled and deleted from the system whole I had the van in my possession, which led to not being able to return it properly. I waited on hold with customer service for over an hour and was finally told my money would be refunded/I would not be charged upon returning the van, but the rep I spoke with made no note of it in the system, so nothing was done about it the next day.
Joel TFrom the time I called to confirm the trailer, through pickup of the equipment, nobody knew anything, nobody could do anything, they never dispatched the trailer to me properly, I was charged for a dolly I didn’t rent, on and on. After that I got a call from your traffic office and spent another 45 minutes on the phone talking about the trailer to someone who clearly didn’t understand what a trailer is.
Anthony DI picked my U-Haul truck up not knowing that it was not clean inside I had my friends help me load the U-Haul they had dirt from inside the U-Haul tracked all over my carpet I almost lost the sale of our home
Stephen MExcellent service.
MARIE FIt wasn’t the location it was the TERRIBLE online check in. I could not get the online check in to work no matter what I did I finally had to go into the store Uhaul called me and had to close everything out on there end and the store employee had to check me out so what is the point of having online checking if it doesn’t work. It took me over an hour to get the uhaul truck that was already paid for. I was completely disgusted. So my experience was terrible with your company. And my original pick up was for the U-Haul in Marlborough and then I was called and told the only place they had the truck I needed was in new Egypt why do you rent trucks that you don’t have at certain locations but you said you do on your website.
Anthony CExcellent service!!!!!
Douglas RI had no issues
Maritza KThe man who helped me at the location acted like he did not want to help me. He told me I had to do it all online and he took off elsewhere in the store so when I completed the check in online I asked him if he needed anything else and he told me no and that the key was on the counter. Before I left I asked him about the blankets that I had ordered and he threw in 3 recyclable ones and not the moving ones I ordered. I did not notice until I was gone. The truck had mud caked inside and out. It was on the steering wheel and seats and the floor board was just covered. I had to wipe it down before I could get in and finish cleaning it when I got to the location that I was going to be loading. It smelled like cigarettes on the inside so I purchased an air freshener to make it smell better. He never came out with me to check the trucks condition. When I called in to ask for a refund for the blankets I didn't get I was told that it showed I still hadn't picked up the truck. Two transfers later I finally got that taken care of. I would never send anyone to that location.
Sandra TThe personnel did not do a good job in hooking up the trailer. I lost it within 100' of the exit. Not a very good beginning to the day.
harvey pThis was just a complete horrible experience! We will think twice about EVER renting from UHaul again.
Elizabeth BFriendly, courteous
Susan HIt was a busy time of the month to move and rent a truck. I wish to thank the customer service manager and his team, with the wonderful service.
Jacqueline AI am short of words.The manager is out of this world.The man behaved in a most professional manner.He explained the process to me as this was my first time of using Uhaul and gave me discount.
adedeji iYes, fast, friendly service!
donna pvery helpful and ready to assist
Barbara DThe uhaul customer service and scheduling was terrible!
joe mThe man who helped me was EXTREMELY friendly and welcoming. Yes his shop was dirty, but he's just a drop off location.
KATHERINE CThe uhaul size we wanted was not available and we had to drive fairly far to pick it up. We came in from out of town so it was inconvenient. The biggest problem was the uhaul had no ramp. We were not informed of that and didn't find out until we started loading large furniture..appliances which ended up not fitting..not happy at all with this past experience. I don't think this had to do with the person at the location..it was uhaul itself
Ken hVery friendly, helpful staff. Easy and very quick drop-off - no recommendations.
David G