Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked my U-Haul truck up not knowing that it was not clean inside I had my friends help me load the U-Haul they had dirt from inside the U-Haul tracked all over my carpet I almost lost the sale of our home
Excellent service.
It wasn't the location it was the TERRIBLE online check in. I could not get the online check in to work no matter what I did I finally had to go into the store Uhaul called me and had to close everything out on there end and the store employee had to check me out so what is the point of having online checking if it doesn't work. It took me over an hour to get the uhaul truck that was already paid for. I was completely disgusted. So my experience was terrible with your company. And my original pick up was for the U-Haul in Marlborough and then I was called and told the only place they had the truck I needed was in new Egypt why do you rent trucks that you don't have at certain locations but you said you do on your website.
Excellent service!!!!!
I had no issues
The man who helped me at the location acted like he did not want to help me. He told me I had to do it all online and he took off elsewhere in the store so when I completed the check in online I asked him if he needed anything else and he told me no and that the key was on the counter. Before I left I asked him about the blankets that I had ordered and he threw in 3 recyclable ones and not the moving ones I ordered. I did not notice until I was gone. The truck had mud caked inside and out. It was on the steering wheel and seats and the floor board was just covered. I had to wipe it down before I could get in and finish cleaning it when I got to the location that I was going to be loading. It smelled like cigarettes on the inside so I purchased an air freshener to make it smell better. He never came out with me to check the trucks condition. When I called in to ask for a refund for the blankets I didn't get I was told that it showed I still hadn't picked up the truck. Two transfers later I finally got that taken care of. I would never send anyone to that location.
The personnel did not do a good job in hooking up the trailer. I lost it within 100' of the exit. Not a very good beginning to the day.
This was just a complete horrible experience! We will think twice about EVER renting from UHaul again.
Friendly, courteous
It was a busy time of the month to move and rent a truck. I wish to thank the customer service manager and his team, with the wonderful service.
I am short of words.The manager is out of this world.The man behaved in a most professional manner.He explained the process to me as this was my first time of using Uhaul and gave me discount.
Yes, fast, friendly service!
very helpful and ready to assist
The uhaul customer service and scheduling was terrible!
The man who helped me was EXTREMELY friendly and welcoming. Yes his shop was dirty, but he's just a drop off location.
The uhaul size we wanted was not available and we had to drive fairly far to pick it up. We came in from out of town so it was inconvenient. The biggest problem was the uhaul had no ramp. We were not informed of that and didn't find out until we started loading large furniture..appliances which ended up not fitting..not happy at all with this past experience. I don't think this had to do with the person at the location..it was uhaul itself
Very friendly, helpful staff. Easy and very quick drop-off - no recommendations.
I don't have any comments/recommendations to assist in improving the experience for the next customer. The staff at ACE Hardware in New Egypt were very helpful and the equipment was very clean and well maintained.
The truck required power steering fluid to be added and still lost power steering on the trip. They tried to add power steering fluid to ensure I would not have any issues and they were very friendly and helpful.
Nothing. All went well.
Why do the trucks ALWaYS have a dirty cab and windows. For over $200 a day you would think at least the windows would be clean
Brite Lumbers Employees are always helpful, pleasant and honest in every single encounter with me. 5 Star plus some business in my eyes.
My original pick-up location was for Birds Auto and Towing on Fort Dix st. I made the reservation online and then showed up at the location and they said they had zero trucks at all. That should have been reflected on the online system instead of us wasting time going to a location without any trucks. The above reviews are for that location and not the New Egypt location.
The computer system is apparently a little outdated, but the people there are helpful and knowledgeable!
Nothing. This was the easiest, most pleasant experience I have ever had renting a U Haul product and I have moved a lot in 30 years working for the Navy.
excellent.
The man that assisted me was very professional and friendly. I will definitely recommend this location to all my friends and family!
Kinda expensive
Small home town friendly people and check out, they don't have a large inventory but when they have the vehicle or trailer I need they are my first choice
Very sociable guys. Turn ins were quick and easy.
Evergreen is an unmarked road off of Main St
Very nice and helpful people
Nothing this was a great rental. I will use this location again.
Very unorganized. Computer wasn't working out properly. He couldn't even print me out a contract.
Just dropped off the truck after hours. Box was convenient.
Service was very courteous, thank you.
Give customer a option to schedule the time of pick up
It was returned clean as it was picked up. The asshole location I dropped it off at is obviously trying to extort $25 for his trouble. I will dispute the charge.
excellent service, fast and easy
My best renting experience to date.
The hitch was the wrong one and I had to drive for 24 hours, 5 of which I drove with the hitch inverted. This resulted in a great inconvenience because I had to stop at a Pep Boys to get it fixed, wait 3 hours and pay.
The Uhaul representative was very helpful and socialable. When asked a question he explained everything in a manner where i could understand it.
NJ agents tout New Egypt as a competent maintenance facility... after an hour on the road with the cab temperature at 110 degrees and nearing incapacitation from heat and fumes, discovered tthe engine cover was not secured... no issue after securing the cover.
