Customer Reviews for Broad Street Pure
(U-Haul Neighborhood Dealer)

275 reviews

301 E Broad Ave   Rockingham, NC 28379
(Hwy 1 & 74)

(910) 997-6233

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(910) 997-6233

301 E Broad Ave
Rockingham, NC 28379
(Hwy 1 & 74)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Need receipt

Nicholas B. 
Rating:
1.0

Have someone available for issues/questions that should arise

Vicki R. 
Rating:
4.0

Customer did not leave a comment.

Blaine T. 
Rating:
1.0

We were cleaning the truck before we drop it off and we found a underwear under the driver seat it was disgusting.

Hugo E. 
Rating:
4.0

The cab was filthy. The container had not been swept and had trash as well as two blankets left in it.

Glenn M. 
Rating:
1.0

Dolly I rented was not in the truck

Natalie K. 
Rating:
5.0

Call or go into the U-Haul location where you would like to pick your U-Haul up from. A family member reserved online from U-Haul was told where to pick it up, she was given a verification number, and I being the family member that lived in this area went by to check on it the day before we were to pick it up, and they did not have our U-Haul, we located it 20 plus miles away. Luckily this location did not have the one we reserved but he had one we could make do with, we called and canceled the one that was 20 miles away, rented the one there locally and everything worked out Fair we were hoping to have a U-Haul that you drove that had to ramp but had to go with the 5x8 trailer that you pull. We have used U-Haul many times before never had any problems with the reservation I guess there can be slip-ups. So U-Haul, my advise to this company, is to get better at making the reservations for the ones who choose you. The main and probably one and only reason to rent a U-Haul is to move something or move a home with the family, is to make sure that you all is there at the location that they requested and not cause them any more further problems with their move.

dale D. 
Rating:
5.0

Customer did not leave a comment.

WOODROW B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Patience W. 
Rating:
3.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Very helpful staff

Russell F. 
Rating:
5.0

THE APP IS A PIECE OF SHIT!!! TOOK ALMOST AN HOUR BECAUSE THE APP WOULD NOT ACCEPT MY PHOTO

ANDREW E. 
Rating:
2.0

After picking up the hauler and returning home, I found a combination padlock on the rear bay door. I called the location back and they said it was my responsibility to remove it. The tools recommended I did not have, and knew no one to ask. There was no apology or attempt to make it right - nothing; just a 'too bad' response. This was very unprofessional! I should not have had to break into a van I rented. This should have been checked before allowing me to take it in the first place. So I ask, on behalf of future customers, that this sort of thing be checked before allowing the vans to depart again.

Shawn M. 
Rating:
5.0

Everything was good Truck need a little work but ,it got the job done

Tijuana N. 
Rating:
1.0

This man needs to be removed as a uhaul representative. He's blatantly rude to LGBT customers, lies about the condition of the trucks and the amount of gas in them. Even the lady at the storage facility down the street says she won't send her customers to him because he's an asshole. I've never been treated so rudely and disrespectful in my life. I'll never use this place again nor will I recommend his establishment to anyone else.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Jasmine W. 
Rating:
5.0

This was a wonderful experience by a great guy

Tina J. 
Rating:
5.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

Great service! Very quick and easy return.

TODD T. 
Rating:
5.0

Pain-free rental. What could be improved: it would've been nice to have large tie-down points for bigger straps.

Ali F. 
Rating:
3.0

Customer did not leave a comment.

Estia W. 
Rating:
2.0

The lady that help us was rude and unprofessional. Don't think I would use this location again. Bad attitude

Shelly L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
3.0

Customer did not leave a comment.

Tim K. 
Rating:
2.0

The man was overwhelmed. He informed me that the Truck that I was assigned was supposed to be given to someone else. He never did a walk around and handed me the keys saying that there was a quarter tank of gas. He was very unfriendly

Shirley K. 
Rating:
4.0

Make sure that the location has all the requested items available for transport service: if I request furniture pads and pay for them; if I ask for a dolly, it should be available.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Tasha T. 
Rating:
5.0

Customer did not leave a comment.

kirby D. 
Rating:
5.0

Had one blown tire on trip back was shocked that it wasn't 2 tires because one of the others looked bad like it may bust before I got home.

James K. 
Rating:
5.0

Customer did not leave a comment.

Tanya I. 
Rating:
2.0

The man acted like he did not know I was coming to get the truck. I had to put air in the tire before I could travel to my destination.

James D. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

Bee L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Customer did not leave a comment.

Bee L. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

I tried to document that there was mud on the passenger side and that the driver's door key wouldn't open the door, but the online feature wouldn't upload my pics. I didn't hold this against the location.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Kelvin Y. 
Rating:
5.0

It would have been helpful if the business had an answering machine.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Not a thing. Best experience ever

Andrew Q. 
Rating:
5.0

Customer did not leave a comment.

Benji B. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

While a modest facility/location, the staff is outstanding and represents the U-Haul brand with pride. Tasha did a great job and was very customer friendly and professional. I was given all the info I needed and should have. The gentleman that also works there hooked up the trailer to my SUV with smile and had great tips. THANK YOU

Eduard R. 
Rating:
5.0

Customer did not leave a comment.

Frankie S. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Make sure the truck and windows are clean

Diane H. 
Rating:
4.0

Customer did not leave a comment.

Sara G. 
Rating:
5.0

Customer did not leave a comment.

Titus L. 
Rating:
1.0

we had a printed confirmation for the Pinehurst location and when we arrived, the location was closed. no communication, no call the night before as advertised. when I logged in my order, I saw that the truck was now waiting for us 45 minutes away in Rockingham. this made my whole day go on a tail spin. not nice.

estarlin D. 
Rating:
1.0

The guy who ran the office had to be the rudest person I have ever met.

Terry H. 
Rating:
5.0

The man that was running this location was a wonderful person and was so helpful. I would use this location anytime!

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Geneva L. 
Rating:
3.0

Customer did not leave a comment.

jerry C. 
Rating:
3.0

I don't like when companies ask you to sign documents before you perform an inspection which is what happened. Once I got in the truck, the cab was dirty with animal hair all over the seats, dash and floor along with dirt.

Kimberly C. 
Rating:
5.0

The location and truck was great but worse experience ever on phone w customer service several times. Took over 45 mins to finalize the rental after getting to the location.

gerald M. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
3.0

Pickup process is long. Info could be verified prior to pickup

Gerry P. 
Rating:
5.0

Customer did not leave a comment.

Crane W. 
Rating:
2.0

Truck was resting on a tree. Sap all on the handle. Did not have blankets in the vehicle. Opened 15 minutes late, had to wait to get blankets. Key was in the lockbox, though.

DONNIE M. 
Rating:
4.0

Customer did not leave a comment.

Omar F. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
3.0

Very friendly and are very nice. Not a huge selection but it worked out for me.

Robert S. 
Rating:
3.0

Make sure a customer understands they will be charged an insurance cost of at least $14.00, that there is a rental tax and environmental fee on the cost of Your rental. Your cost of the $19.99 10 ft truck will cost $40.41. This is cost WITHOUT MILEAGE OR GAS Big surprise in our experience with UHaul.WE Donald O'Leary

donald O. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Kase Z. 
Rating:
3.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

Customer did not leave a comment.

WILL W. 
Rating:
5.0

The two people we deal with was very professional and helpful. Excellent

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

Benji B. 
Rating:
3.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
4.0

They were very helpful ( southern hospitality)

ALAN B. 
Rating:
5.0

Wonderful location and staff! Would definitely recommend to anyone.

Graham M. 
Rating:
5.0

Hreat customer service all the way around. Rented from many places and this place is rught up there with the best when it comes to customer service!

Kacy Z. 
Rating:
5.0

We have used this location on a number of occasions. They are great!

Ellen C. 
Rating:
3.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

cut the prices

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

dorendia H. 
Rating:
5.0

Customer did not leave a comment.

Benji B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Delphenia Q. 
Rating:
1.0

The man behind the counter was very rude He ignored me three times and started talking to my husband about something else wouldn't even answer my questions because we had a problem with the drop off.

teresa M. 
Rating:
5.0

The best service I have ever seen.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Rudest person I have ever met. We'll be going to Penske from now on!!!

Tammy S. 
Rating:
4.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Customer did not leave a comment.

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Camillia N. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

The personnel were so friendly and helpful. It was an easy rental and they went out of their way to help.

Lotta D. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
No reviews have been submitted for this location.

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