Customer Reviews for Broad Street Pure

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Broad Street Pure

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Tanya I.
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Customer did not leave a comment.

James D.
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The man acted like he did not know I was coming to get the truck. I had to put air in the tire before I could travel to my destination.

Jerry H.
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jeffrey G.
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Bee L.
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RICHARD M.
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James A.
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Bee L.
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GARY W.
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Jonathan H.
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I tried to document that there was mud on the passenger side and that the driver's door key wouldn't open the door, but the online feature wouldn't upload my pics. I didn't hold this against the location.

Kelvin Y.
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Customer did not leave a comment.

Victoria S.
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It would have been helpful if the business had an answering machine.

Charles M.
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Andrew Q.
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Not a thing. Best experience ever

Benji B.
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Harold B.
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Eduard R.
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While a modest facility/location, the staff is outstanding and represents the U-Haul brand with pride. Tasha did a great job and was very customer friendly and professional. I was given all the info I needed and should have. The gentleman that also works there hooked up the trailer to my SUV with smile and had great tips. THANK YOU

Frankie S.
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Ashley M.
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Diane H.
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Make sure the truck and windows are clean

Sara G.
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Titus L.
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estarlin D.
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we had a printed confirmation for the Pinehurst location and when we arrived, the location was closed. no communication, no call the night before as advertised. when I logged in my order, I saw that the truck was now waiting for us 45 minutes away in Rockingham. this made my whole day go on a tail spin. not nice.

Terry H.
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The guy who ran the office had to be the rudest person I have ever met.

Richard H.
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The man that was running this location was a wonderful person and was so helpful. I would use this location anytime!

Geneva L.
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jerry C.
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Kimberly C.
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I don't like when companies ask you to sign documents before you perform an inspection which is what happened. Once I got in the truck, the cab was dirty with animal hair all over the seats, dash and floor along with dirt.

gerald M.
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The location and truck was great but worse experience ever on phone w customer service several times. Took over 45 mins to finalize the rental after getting to the location.

Gerald P.
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Gerry P.
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Pickup process is long. Info could be verified prior to pickup

Crane W.
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DONNIE M.
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Truck was resting on a tree. Sap all on the handle. Did not have blankets in the vehicle. Opened 15 minutes late, had to wait to get blankets. Key was in the lockbox, though.

Omar F.
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Larry M.
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Robert S.
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Very friendly and are very nice. Not a huge selection but it worked out for me.

donald O.
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Make sure a customer understands they will be charged an insurance cost of at least $14.00, that there is a rental tax and environmental fee on the cost of Your rental. Your cost of the $19.99 10 ft truck will cost $40.41. This is cost WITHOUT MILEAGE OR GAS Big surprise in our experience with UHaul.WE Donald O'Leary

Jim S.
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Kase Z.
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KEITH C.
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Warren G.
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WILL W.
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MIGUEL R.
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The two people we deal with was very professional and helpful. Excellent

Benji B.
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Caleb H.
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Zachary B.
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ALAN B.
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They were very helpful ( southern hospitality)

Graham M.
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Wonderful location and staff! Would definitely recommend to anyone.

Kacy Z.
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Hreat customer service all the way around. Rented from many places and this place is rught up there with the best when it comes to customer service!

Ellen C.
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We have used this location on a number of occasions. They are great!

Kathy T.
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Customer did not leave a comment.

Joseph H.
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cut the prices

dorendia H.
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Benji B.
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MICHAEL H.
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Delphenia Q.
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teresa M.
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The man behind the counter was very rude He ignored me three times and started talking to my husband about something else wouldn't even answer my questions because we had a problem with the drop off.

ROBERT P.
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The best service I have ever seen.

Michael C.
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Customer did not leave a comment.

Tammy S.
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Rudest person I have ever met. We'll be going to Penske from now on!!!

scott P.
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Calvin T.
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Camillia N.
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Amber C.
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MARTIN T.
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Daniel M.
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Clyde H.
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Lotta D.
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The personnel were so friendly and helpful. It was an easy rental and they went out of their way to help.

Ronnie M.
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Joe G.
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Bill P.
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Jad T.
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Timothy W.
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Clinton W.
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Jeanna P.
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I filled up the tank to the correct level within 2 miles of the facility but it was not solidly enough "in that level" apparently. They were going to charge me $30 plus $5.99/gallon so I drove it down the street and put another twelve bucks in so that it was obviously above the mark regardless of what angle you looked at it from. A bit too picky, really. They will take the extra gas, no problem.

jeff A.
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Customer did not leave a comment.

Clinton W.
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Marjorie J.
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I found the customer service man was very smart mouth and rude.

JAMES C.
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The truck was filthy, so before we were able to load it, I had to sweep it out.

Jennie G.
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Customer did not leave a comment.

edouard A.
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Owner complained about having to remove trailer. Cited 2slipped disks. Maybe he should find another job?

james R.
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Just make sure when I reserve a piece of equipment that it's there for pick up. But dealer found me another one.

josh D.
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Customer did not leave a comment.

Elizabeth D.
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joseph G.
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Bryan H.
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Had to pay for a few extra miles but I think that's on the pickup side. Should have been given a few extra miles. Great service at drop-off.

LARRY S.
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Nothing

marshall K.
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Customer did not leave a comment.

WALT J.
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Norm was there and helped me when I needed an open trailer fast. I was very stressed about getting the trailer and doing this job fast until he came to the location on Broad St. and quickly helped me with my problem.

Shelley L.
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Don't know of anything they can improve on. It was very smooth.

Dave B.
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charles M.
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CLINTON W.
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This location was closed when I drop off the trailer

Dwight T.
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Customer did not leave a comment.

Christel H.
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This is the second time within a few months that I've rented a U-Haul and had problems actually picking up the U-Haul. I think the whole check out process needs an overhaul. I will have to use a rental again in a few weeks and I think I'll go with another company.

KENNETH M.
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Malorie W.
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Suzanne H.
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daniel P.
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Betina E.
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Good service nice people

No reviews have been submitted for this location.

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