Customer Reviews for Broad Street Pure

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Broad Street Pure

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Warren G. on

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WILL W. on

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MIGUEL R. on

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The two people we deal with was very professional and helpful. Excellent

Benji B. on

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Caleb H. on

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Zachary B. on

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ALAN B. on

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They were very helpful ( southern hospitality)

Graham M. on

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Wonderful location and staff! Would definitely recommend to anyone.

Kacy Z. on

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Hreat customer service all the way around. Rented from many places and this place is rught up there with the best when it comes to customer service!

Ellen C. on

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We have used this location on a number of occasions. They are great!

Kathy T. on

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Joseph H. on

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cut the prices

dorendia H. on

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Benji B. on

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MICHAEL H. on

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Delphenia Q. on

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teresa M. on

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The man behind the counter was very rude He ignored me three times and started talking to my husband about something else wouldn't even answer my questions because we had a problem with the drop off.

ROBERT P. on

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The best service I have ever seen.

Michael C. on

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Tammy S. on

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Rudest person I have ever met. We'll be going to Penske from now on!!!

scott P. on

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Calvin T. on

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Camillia N. on

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Amber C. on

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MARTIN T. on

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Daniel M. on

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Clyde H. on

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Lotta D. on

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The personnel were so friendly and helpful. It was an easy rental and they went out of their way to help.

Ronnie M. on

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Joe G. on

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Bill P. on

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Jad T. on

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Timothy W. on

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Clinton W. on

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Jeanna P. on

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I filled up the tank to the correct level within 2 miles of the facility but it was not solidly enough "in that level" apparently. They were going to charge me $30 plus $5.99/gallon so I drove it down the street and put another twelve bucks in so that it was obviously above the mark regardless of what angle you looked at it from. A bit too picky, really. They will take the extra gas, no problem.

jeff A. on

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Clinton W. on

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Marjorie J. on

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I found the customer service man was very smart mouth and rude.

JAMES C. on

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The truck was filthy, so before we were able to load it, I had to sweep it out.

Jennie G. on

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edouard A. on

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Owner complained about having to remove trailer. Cited 2slipped disks. Maybe he should find another job?

james R. on

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Just make sure when I reserve a piece of equipment that it's there for pick up. But dealer found me another one.

josh D. on

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Elizabeth D. on

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joseph G. on

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Bryan H. on

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Had to pay for a few extra miles but I think that's on the pickup side. Should have been given a few extra miles. Great service at drop-off.

LARRY S. on

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Nothing

marshall K. on

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WALT J. on

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Norm was there and helped me when I needed an open trailer fast. I was very stressed about getting the trailer and doing this job fast until he came to the location on Broad St. and quickly helped me with my problem.

Shelley L. on

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Don't know of anything they can improve on. It was very smooth.

Dave B. on

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charles M. on

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CLINTON W. on

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This location was closed when I drop off the trailer

Dwight T. on

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Christel H. on

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This is the second time within a few months that I’ve rented a U-Haul and had problems actually picking up the U-Haul. I think the whole check out process needs an overhaul. I will have to use a rental again in a few weeks and I think I’ll go with another company.

KENNETH M. on

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Malorie W. on

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Suzanne H. on

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daniel P. on

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Betina E. on

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Good service nice people

Alicia B. on

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Randy B. on

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Straps on tow dolly were worn. One was broken and knotted. Some of the rental pads were full of holes.

WILLIAM B. on

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David J. on

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Anthony F. on

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David Y. on

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Very friendly, professional, knowledgable, and helpful .No issues with the trailer or towing. Good equipment, good service.. Thanks for being there when I needed a good trailer.

Velma H. on

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William T. on

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Dennis P. on

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I did the self return on line since they were not open Saturday afternoon. The lot is sloped which complicates drop off.

Anthony F. on

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Great experience.

JJAMES M. on

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James H. on

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KAY W. on

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Business was closed. On a hill, so when I un-hitched the trailer there were no wheel stops provided. It almost rolled into the back of my truck. I had to jump between the trailer & the tailgate to stop it!! Thankfully a little old man saw me & ran over & found a block of wood to put underneath the trailer wheels. They should provide wheel chocks for this purpose.

John J. on

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ALTON L. on

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Frank G. on

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LARRY C. on

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Service was great !! but I think 99. a mile is a little high .

RONALD C. on

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not anything.

WIlliam W. on

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Shuantal M. on

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rainell M. on

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I truly appreciate them taking the Uhaul trailer back because it is less than a mile from where I live. At first I was going to have to drop it off almost a hour away. They were very understanding. Thank you so much and I will use and recommended your company in the future.

Michaela L. on

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They were extremely accommodating! Great service!

george W. on

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Very fast and received the trailer while i backed it into a slot by the yard man and came out with the complete finished paperwork so i did not even have to go into the office. Curb service was great and the yard man unhooked and check it in less than 5 minutes. Very Good,.

RONNIE F. on

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Jim M. on

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No where else in town to pick up a truck. Friendly enough, just missed represented the condition of the equipment.

Daniel C. on

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Great local place to make U-Haul rentals!

sandy W. on

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gary H. on

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I requested a appliance dolly with this order. Reserved 3 days in advance. No appliance dolly available. very inconvenient!

Richard B. on

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michael H. on

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charge what you show as advertised dont cheat people

CHRIS B. on

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Nice people

JASON B. on

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Great. Helpful.

LARRY C. on

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CAPRICIA J. on

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JO ANN T. on

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Location where truck was dropped off provided us with exceptional service.

STEWART S. on

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Truck floor was covered with some kind of oil. I cleaned it up as best I could, but it got the feet of my furniture oily which left marks on my carpet when I moved in.

LARRY C. on

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great service

PATRICK C. on

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FELICIA S. on

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Overcharged

WILLIAM D. on

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Hard to find due to lack of lighting but was clean.