Customer Reviews for Broad Street Pure
(U-Haul Neighborhood Dealer)

Rating:

5.0

Professional!

Rating:

4.0

Staff had the truck and trailer hooked up and ready to go. They were professional and courteous.

Rating:

5.0

Dropped off after hours but communication was good and a prompt receipt when they opened up.

Rating:

5.0

Perfect

Rating:

3.0

Clean and sweep back of van and have my blankets on truck that I was charge for

Rating:

3.0

I can’t answer about place or people it was closed.

Rating:

5.0

I've rented uhaul trailers from another site in the past. I'll be renting from this place from now on. Absolutely the best customer service. Very friendly. Very helpful.

Rating:

5.0

Improve the app! The location was great, and the owner was super friendly and helpful. The app sucks.

Rating:

1.0

Be honest.

Rating:

5.0

Great Service

Rating:

5.0

It served our purpose for the entire rental

Rating:

3.0

Not have the checkin on the phone app because that app was so slow that it took over 30 minutes before we could get checked in

Rating:

1.0

It was just a horrible experience, I will try my best not to ever use them agai.

Rating:

1.0

Make sure the people are friendly That they check and make sure the trucks are clean before renting them out again And mostly Portland make sure If you're going to offer to use your mobile app to check the truck out and get it make sure it has a keyless entry at that location

Rating:

3.0

The owner got there late. Was supposed to open up at 9. He also had a negative attitude and was unfriendly. The problem was only him. The UHAUL was fine.

Rating:

3.0

We got a flat tire 3 hours after driving and we had to wait over a hour and half. We missed our car rental appointment.

Rating:

1.0

The truck acted like it wanted to break down need to be services didn’t even get to finish moving had to take it back it sounded so bad i should get a refunded

Rating:

1.0

Have an employee who let's the renters know every detail of the rental agreement. The employees were crooked and charged us for things that they did not tell us about, one of which nearly cost us our lives while travelling on the road. Two other things they did not tell us about was there apparently a limited amount of mileage and that to go over it there would be an extra fee, and they did not tell us that there was a cutoff time for returns on the last day of our rental so therefore we were charged for an extra day. Overall very unsatisfied, very angry. We were uninformed, overcharged, and cheated

Rating:

5.0

Great Experience, I experienced no problems at all.

Rating:

5.0

My battery was dead. Not sure how to remedy that, but it delayed me getting started big time. There was another truck available so I was able to call and get that one instead.

Rating:

3.0

App need some improvement

Rating:

3.0

Need receipt

Rating:

1.0

Have someone available for issues/questions that should arise

Rating:

1.0

We were cleaning the truck before we drop it off and we found a underwear under the driver seat it was disgusting.

Rating:

4.0

The cab was filthy. The container had not been swept and had trash as well as two blankets left in it.

Rating:

1.0

Dolly I rented was not in the truck

Rating:

5.0

Call or go into the U-Haul location where you would like to pick your U-Haul up from. A family member reserved online from U-Haul was told where to pick it up, she was given a verification number, and I being the family member that lived in this area went by to check on it the day before we were to pick it up, and they did not have our U-Haul, we located it 20 plus miles away. Luckily this location did not have the one we reserved but he had one we could make do with, we called and canceled the one that was 20 miles away, rented the one there locally and everything worked out Fair we were hoping to have a U-Haul that you drove that had to ramp but had to go with the 5x8 trailer that you pull. We have used U-Haul many times before never had any problems with the reservation I guess there can be slip-ups. So U-Haul, my advise to this company, is to get better at making the reservations for the ones who choose you. The main and probably one and only reason to rent a U-Haul is to move something or move a home with the family, is to make sure that you all is there at the location that they requested and not cause them any more further problems with their move.

Rating:

5.0

Very helpful staff

Rating:

5.0

THE APP IS A PIECE OF SHIT!!! TOOK ALMOST AN HOUR BECAUSE THE APP WOULD NOT ACCEPT MY PHOTO

Rating:

2.0

After picking up the hauler and returning home, I found a combination padlock on the rear bay door. I called the location back and they said it was my responsibility to remove it. The tools recommended I did not have, and knew no one to ask. There was no apology or attempt to make it right - nothing; just a 'too bad' response. This was very unprofessional! I should not have had to break into a van I rented. This should have been checked before allowing me to take it in the first place. So I ask, on behalf of future customers, that this sort of thing be checked before allowing the vans to depart again.

Rating:

5.0

Everything was good Truck need a little work but ,it got the job done

Rating:

1.0

This man needs to be removed as a uhaul representative. He's blatantly rude to LGBT customers, lies about the condition of the trucks and the amount of gas in them. Even the lady at the storage facility down the street says she won't send her customers to him because he's an asshole. I've never been treated so rudely and disrespectful in my life. I'll never use this place again nor will I recommend his establishment to anyone else.

Rating:

5.0

This was a wonderful experience by a great guy

Rating:

5.0

Great service! Very quick and easy return.

Rating:

5.0

Pain-free rental. What could be improved: it would've been nice to have large tie-down points for bigger straps.

Rating:

2.0

The lady that help us was rude and unprofessional. Don’t think I would use this location again. Bad attitude

Rating:

2.0

The man was overwhelmed. He informed me that the Truck that I was assigned was supposed to be given to someone else. He never did a walk around and handed me the keys saying that there was a quarter tank of gas. He was very unfriendly

Rating:

4.0

Make sure that the location has all the requested items available for transport service: if I request furniture pads and pay for them; if I ask for a dolly, it should be available.

Rating:

5.0

Had one blown tire on trip back was shocked that it wasn’t 2 tires because one of the others looked bad like it may bust before I got home.

Rating:

2.0

The man acted like he did not know I was coming to get the truck. I had to put air in the tire before I could travel to my destination.

Rating:

4.0

I tried to document that there was mud on the passenger side and that the driver’s door key wouldn’t open the door, but the online feature wouldn’t upload my pics. I didn’t hold this against the location.

Rating:

5.0

It would have been helpful if the business had an answering machine.

Rating:

5.0

Not a thing. Best experience ever

Rating:

5.0

While a modest facility/location, the staff is outstanding and represents the U-Haul brand with pride. Tasha did a great job and was very customer friendly and professional. I was given all the info I needed and should have. The gentleman that also works there hooked up the trailer to my SUV with smile and had great tips. THANK YOU

Rating:

5.0

Make sure the truck and windows are clean

Rating:

1.0

we had a printed confirmation for the Pinehurst location and when we arrived, the location was closed. no communication, no call the night before as advertised. when I logged in my order, I saw that the truck was now waiting for us 45 minutes away in Rockingham. this made my whole day go on a tail spin. not nice.

Rating:

1.0

The guy who ran the office had to be the rudest person I have ever met.

Rating:

5.0

The man that was running this location was a wonderful person and was so helpful. I would use this location anytime!

Rating:

3.0

I don’t like when companies ask you to sign documents before you perform an inspection which is what happened. Once I got in the truck, the cab was dirty with animal hair all over the seats, dash and floor along with dirt.

Rating:

5.0

The location and truck was great but worse experience ever on phone w customer service several times. Took over 45 mins to finalize the rental after getting to the location.