Customer Reviews for Broadway Ace Hardware and Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Broadway Ace Hardware and Storage

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Jonathan G. on

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Customer did not leave a comment.

Halo H. on

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Josh was especially helpful!

Maureen P. on

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Andrea M. on

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Wasn't told all the fees that came along with it

John W. on

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Brian P. on

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There was a problem- lost keys- which delayed the pickup for about an hour and left it uncertain whether I'd be able to get the truck at all. This was no fault of the manager on duty. She persistently did everything in her power to work through the problem and ultimately was able to find the keys and get me the truck. Her positive attitude and determined efforts turned what would have been a negative experience into a positive one.

Chris R. on

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Great staff!!

Tony M. on

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If you do not have a specific equipment, you should not be able to reserve it online.

Karen I. on

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Marcus R. on

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Despite the amazing customer service at Ace Hardware the overall U-Haul experience was -10. After having scheduled a pick up with two dollies for my move there was only one available and it was not a utility dolly that I needed. It made my move very difficult and harder than it should have been. What is the point in making a reservation if the products you’re requesting are not available at that location.

Dennis W. on

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Check in was ridiculously long, allow extra time for this very painful process.

Paul L. on

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The mobile pick up process did not work well. There is no notification that the reference phone number provided will instantly be called so my verification was rejected while we were standing in the rain waiting to get into the vehicle. I eventually got in the vehicle without decent communication from the agent I had reached out to on the mobile device and left to my location. Upon arriving, I realized that the moving truck and moving pads I had requested in my original reservation, were not in the truck.

Dana J. on

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Dana J. on

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Alanna D. on

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DeMarcus S. on

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Very attentive customer service at pick up and drop off times. Best dealings with U-Haul ever. Very pleased with service.

Jessica K. on

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Andrew M. on

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Matthew P. on

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Grace L. on

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Being a little more informed on additional charges would be helpful.

Mary S. on

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Very nice customer service

robert H. on

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fan fucking tastic