Langly G.
You can improve by shutting down U-Haul
Customer Reviews for Broadway Ace Hardware and Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Broadway Ace Hardware and Storage
RACHAEL M.
Josh and kailey at ace hardware both helped me so so much and were awesome. Thank you to them for their help.
Jalna A.
The floor maps were dirty and the steering wheel sticky which made me think no one sterilized there inside. With COVID the trucks need to be sanitized after each use
Gary H.
YOUR ONNLINE CHECK IN WAS “HORRIBLEâ€.... I wasted sooooo much time trying to check in
Nicholas P.
Had to return rental to different place than pickup. Confusion around where I was supposed to drop off with pickup store.
Jorge T.
The customer service was excellent, I can't remember the person who help me, but he was super eficiente and helpful. Great customer service!
Nikeisah N.
I had to wait an hour and 35 minutes to leave with previously reserved Uhaul. Uhauls system was down. I would think Uhaul would understand how stressful a move can be, and the wait just added to my stress. I called the district manager to no avail. And I emailed him as well, looks as if he is not employed by uha anymore. I received $14 the cost of the vehicle protection as compesation. What a fucking joke, the best way to lose a regular customer. My time is worth more than that. Uhaul did show any sympathy for their mistake. This will be my last rent from you haul, and I plan to contact the BBB and post on social media
Jonathan B.
Excellent service. Staff was extremely friendly and helpful. Would definitely recommend this place.
Halo H.
Josh was especially helpful!
Andrea M.
Wasn't told all the fees that came along with it
Brian P.
There was a problem- lost keys- which delayed the pickup for about an hour and left it uncertain whether I'd be able to get the truck at all. This was no fault of the manager on duty. She persistently did everything in her power to work through the problem and ultimately was able to find the keys and get me the truck. Her positive attitude and determined efforts turned what would have been a negative experience into a positive one.
Chris R.
Great staff!!
Tony M.
If you do not have a specific equipment, you should not be able to reserve it online.
Marcus R.
Despite the amazing customer service at Ace Hardware the overall U-Haul experience was -10. After having scheduled a pick up with two dollies for my move there was only one available and it was not a utility dolly that I needed. It made my move very difficult and harder than it should have been. What is the point in making a reservation if the products you're requesting are not available at that location.
Dennis W.
Check in was ridiculously long, allow extra time for this very painful process.
Paul L.
The mobile pick up process did not work well. There is no notification that the reference phone number provided will instantly be called so my verification was rejected while we were standing in the rain waiting to get into the vehicle. I eventually got in the vehicle without decent communication from the agent I had reached out to on the mobile device and left to my location. Upon arriving, I realized that the moving truck and moving pads I had requested in my original reservation, were not in the truck.
DeMarcus S.
Very attentive customer service at pick up and drop off times. Best dealings with U-Haul ever. Very pleased with service.
Grace L.
Being a little more informed on additional charges would be helpful.
Mary S.
Very nice customer service
robert H.
fan fucking tastic
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