Online allowed me to book a truck for a time that the location was not open, however they didn’t have mobile check in, thus I spent 45 minutes waiting to get the keys and delaying my rental. Not the locations fault - but perhaps something that should be considered in the mobile rental process. In addition the equipment and materials I asked for were not included in the van at the time of pickup which was irksome but not a roadblock. The location was able to provide me with a different dolly, but again - would be good to have better quality control in the ordering process.
MAXWELL P
Customer Reviews for Broadway Terrace Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
New location. No one knew what was happening. The lady in the location and on the phone weren´t sure what I had to do. TERRIBLE OVERALL EXPERIENCE WITH UHAUL! I WILL FIND A DIFFERENT OPTION NEXT TIME I HAVE TO MOVE
Maria O