Customer Reviews for Brook Road Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brook Road Auto Care

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kelly M.
Rating:

Customer did not leave a comment.

Peter N.
Rating:

Customer did not leave a comment.

Laura T.
Rating:

The guys working inside recomme that we call the manager to log in more easily and it was. Thank you for helping us with our rental!

David G.
Rating:

There was a lot of hassle in picking up the truck. I was texted a location to pick up the truck at 9am. We got thereat 9am and the truck was not available. I was then sent to another location across town and found that it was closed. Luckily someone was able to help who was only there working as a mechanic. We had to call the owner who was at home and off for the day to process us. In the meantime I had 2 workmen scheduled to help with the move. Not a pleasant way to start the day.

Donald M.
Rating:

Cancel this bullshit service immediately

David P.
Rating:

Customer did not leave a comment.

robin M.
Rating:

Andrea Cummings-Thomas, Customer Service Rep. was very kind and professional. She explained the rental process thoroughly. You should be proud to have her work for your. company! Rosalyn White Moore

Sheree L.
Rating:

Customer did not leave a comment.

CHRIS E.
Rating:

Very helpful

Govinda B.
Rating:

I have dropped off and handed of the keys so not much experience I gained on dropping off to provide any feedback on the center.

Miguel A.
Rating:

Customer did not leave a comment.

larry V.
Rating:

Customer did not leave a comment.

Alex K.
Rating:

This isn't specific to the location, but the online checkin needs work. I didn't want to return it to the Richmond facility but couldn't edit this on the app. So I ended up having to pay and extra $200 since I had to drive it back from Staunton. I also wasn't able to edit the hours I set either so since I couldn't return it in Staunton, it stayed with me overnight, which made it cost even more. Won't ever be using the online checkin again.

Chyrene W.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

Caitlin H.
Rating:

The original location, on Boulevard at the Diamond, did not have my truck. They had only one person on staff on the last day of the month, which was unacceptable. The line was a hour wait because the person was there at the desk AND had to take people outside to their trucks AND assist people with storage facility issues AND answer the phone, etc... You simply cannot single staff this location. After the hour wait, our truck was not there. The people who loaned it before us still had it. I appreciate her level of customer service, but she was overtly kind to the people who had simply KEPT THE TRUCK all night instead of telling them they needed to get it back immediately because people were waiting for it. I went home. I was called another hour afterward to say that she found me another truck, but that I had 10 minutes to get to this location (Broad Rock Auto Care) before they closed. The staff at that location were wonderful.

Roy G.
Rating:

Direct me to the right pickup and drop location it cost me 1hr if moving services because I was late because of wrong location. Drop off was wrong location

Carolyn A.
Rating:

We dropped truck off at this designated location, and I received a confirmation that it had been checked in as "received" early upon UHAUL designee's arrival to the location. I appreciate the expedience of this UHAUL representative.

Eric J.
Rating:

Customer did not leave a comment.

Djuro R.
Rating:

Customer did not leave a comment.

Lorrie L.
Rating:

My reservation changed to another locationwhich didnt have my prepaid packing supplies. I had to drive to 2 locations.

Carlos C.
Rating:

Customer did not leave a comment.

DENISE P.
Rating:

just dropped the truck off in the evening.

Ericka P.
Rating:

Customer did not leave a comment.

bruce C.
Rating:

Customer did not leave a comment.

Jennifer L.
Rating:

Customer did not leave a comment.

Deborah V.
Rating:

Nothing, Steve was very knowledgeable and provided information that we were unaware of. Very helpful.

SANDRA P.
Rating:

There was no safe place to fill up the gas tank, so we had to leave it on 3/4 full. The attentant said not to go to the nearest gas station because it wasn't safe.

LAMONT B.
Rating:

Continue offering the same great customer service!

LYNETTE P.
Rating:

Nothing. Steves was fantastic. She helped me every single step of the way...and then some. I had to go out of my way to get to this location and will always go out of my way to use this location instead of the location 1.4 miles from my home.

Robert M.
Rating:

Great customer service - friendly, knowledgeable, fast service.

Arthur H.
Rating:

Customer did not leave a comment.

Dewey M.
Rating:

Not much of anything

Rebecca E.
Rating:

So smooth and easy- well done! Cant think of any better.

chris C.
Rating:

The staff person I dealt with, Andrea, was great.

Tanya S.
Rating:

Perfect

Nikesha S.
Rating:

Customer did not leave a comment.

richard p M.
Rating:

The nicest group of folks every single one of them that were working there they were so wonderful we are thinking to bring our cars to Brook Road auto care for any future repairs. They are a first rate high quality business and are an asset to U-Haul

Joe B.
Rating:

You

John H.
Rating:

Customer did not leave a comment.

Bianca C.
Rating:

Personnel wasn't present

robert M.
Rating:

Nothing I can think of - both employees I interacted with were very friendly, courteous and helpful!!

cynthia J.
Rating:

Customer did not leave a comment.

Micheal K.
Rating:

Customer did not leave a comment.

allison R.
Rating:

Customer did not leave a comment.

Victoria S.
Rating:

Customer did not leave a comment.

Preston W.
Rating:

Customer did not leave a comment.

JENNIE G.
Rating:

Customer did not leave a comment.

Alberto S.
Rating:

Returned during close hours.

David F.
Rating:

Customer did not leave a comment.

Adrianne C.
Rating:

Thanks

Jamie H.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

ryan Z.
Rating:

Customer did not leave a comment.

Ryan K.
Rating:

Have someone who actually seemed to care. No effort was put in nor did she come out with my to look a the trailer. She charged me incorrectly the first time.

Courtney H.
Rating:

Customer did not leave a comment.

Jessica W.
Rating:

They were friendly and open to my really-specific needs. Much appreciated! Easy location right off of 95.

victor H.
Rating:

Very friendly service and accommodating.

Lara S.
Rating:

Customer did not leave a comment.

Stefan Y.
Rating:

Excellent customer service!

PATRICIA L.
Rating:

Customer did not leave a comment.

Andrea C.
Rating:

Awesome location!! They will go beyond the call of duty for their customers , recommended location!!

Archie A.
Rating:

Excellent service. Very friendly and knowledgeable. Helped me hook up the trailer and thought me how to drive with it.

Jeffrey K.
Rating:

Customer did not leave a comment.

JONNY S.
Rating:

employee was very nice and profesional. however the business location was less than desirable. down right scary!

Daniel D.
Rating:

Andrea went above and beyond for my rentals. When my first rental fell through due to no fault of hers, Andrea nicely gave me a full refund. The next day, Andrea coordinated with me to make sure I had the truck I needed when I needed it. Excellent service!

JEFF S.
Rating:

Customer did not leave a comment.

David T.
Rating:

The online system for checking in the vehicle after hours would not work, used the drop box instead.

shaka M.
Rating:

Customer did not leave a comment.

clark E.
Rating:

Customer did not leave a comment.

Sandra S.
Rating:

Everyone was very nice and answered all of our questions. Thank You!

Cesare F.
Rating:

Extreamly friendly, convenient, and great help!

Ivey M.
Rating:

Customer did not leave a comment.

Kenny M.
Rating:

Over priced for one way dolly.

Robert J.
Rating:

Customer did not leave a comment.

CAROLYN R.
Rating:

Customer did not leave a comment.

Alan B.
Rating:

Customer did not leave a comment.

MARTIN S.
Rating:

Make sure the hardware/software for checking in and out and making payment is running correctly. At this location I was delayed from leaving because of U-Haul hardware/software malfunction.

Brent M.
Rating:

Customer did not leave a comment.

Mathew H.
Rating:

Customer did not leave a comment.

Jordan F.
Rating:

Be more up front about pricing, including taxes and fees.

Matthew M.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

The location I had to pick up from was not the one I had requested. The vehicle I received was fine, but the location was having computer problems which resulted in taking longer to get the vehicle.

Virginia K.
Rating:

The problem we had was that our paperwork said pick up was on Lombardy. We waited in line there before being sent to Brook Road. Brook Road staff was very friendly but the process wasn't quick even though we had done advance check in.

anna H.
Rating:

Customer did not leave a comment.

Abigail Z.
Rating:

Customer did not leave a comment.

Ashley T.
Rating:

Customer did not leave a comment.

PATRICIA N.
Rating:

Great customer service !

Kimberly H B.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Thomas T.
Rating:

Customer did not leave a comment.

Kristy T.
Rating:

Customer did not leave a comment.

KARIM S.
Rating:

Excelente servicio de personal

Ronald B.
Rating:

The owners were extremely friendly and helpful...like neighbors we had not yet met.

valerie B.
Rating:

Great folks at Brook Road.

No reviews have been submitted for this location.

Back
To Top