Customer Reviews for Brook Road Auto Care
(U-Haul Neighborhood Dealer)

133 reviews

1615 Brook Rd   Richmond, VA 23220

(804) 226-1055

Location Hours

  • Mon-Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/21/2022: Closed

Services at this Location:

Contact Us

(804) 226-1055

1615 Brook Rd
Richmond, VA 23220

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/21/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Weekend pickup went great, get the key locker code , go, return key to the Dropbox. No issues, thanks G. Brown

GORDONTODD B. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle B. 
Rating:
5.0

10" trucks are very uncomfortable for long trips, since you cannot adjust the distance for leg space (I have short legs) it made my right knee hurt a lot for a 12 hour trip. No amount of rest stops made it feel better being in the same position for so long

Ieisha Z. 
Rating:
5.0

Customer did not leave a comment.

Bailey S. 
Rating:
5.0

Fast and friendly five star service!!

Arnold B. 
Rating:
2.0

closed at drop off time, mid-afternoon on a Friday. A little confusing, but not inspiring confidence.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Rachael R. 
Rating:
5.0

Andrea at the Brook Rd Auto Care, 1615 Brook Rd, pick up location was very helpful, especially when I arrived a few minutes late after the location had closed but she still waited and provided assistance. On the other hand, Uhaul as a company was again terrible not keeping the reserved pick up location and not communicating the change in advance.

James P. 
Rating:
3.0

Made me change from requested location and then didn't have the equipment that I paid for. Had to go to the main uhaul store and was told I couldn't get the equipment there because I didn't make my reservation there. Even though I did and you guys switched it.

Benjamin S. 
Rating:
2.0

This location never answers their phone, they are only open for three hours a day, they did not include my furniture dolly with my order, And Uhaul overcharges completely for fuel costs if you return it slightly under the fuel amount. The truck was very clean which was a plus.

Allison T. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

The staff at the rental location was very, very helpful, polite and willing to answer questions and get me on the road safely and quickly. Outstanding experience

Thomas D. 
Rating:
2.0

My original reservation was not recorded. We were directed to another location but never received word our truck wouldn't be available until 4 pm. We were then contacted that the second location's truck had broken down and were directed to a third location that had closed at noon. We then had to go through an on line rental process that took almost an hour. If it hadn't been for my daughter I'd still be there trying to figure it out and we lost a day's packing. By then all the help I had lined up wasn't available in Virginia or in our destination in New York State. My wife and I had to unload the truck (we're both retired and older) and ended up keeping the truck an additional 3 days to complete the unloading which cost us an additional $120. Needless to say we're not happy with this experience.

DAVID GERALD B. 
Rating:
4.0

If personnel not available leave information milage information in the truck

Mary W. 
Rating:
3.0

location not in great part of town, though it was quiet area overall and drop box situation was simple enough.

Ben B. 
Rating:
3.0

Customer did not leave a comment.

Kordde B. 
Rating:
5.0

Customer did not leave a comment.

Tyquan E. 
Rating:
1.0

Customer did not leave a comment.

Claudette U. 
Rating:
5.0

Customer did not leave a comment.

Jerome F. 
Rating:
2.0

Horrible area. Dark and no lights

Paul Atkinson P. 
Rating:
5.0

Great customer service very helpful overall nice cleaning vehicle staff very friendly very helpful

DAVIDT W. 
Rating:
5.0

Customer did not leave a comment.

JENAELACHELLE G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Andrea, UHaul representative, was extremely cordial and helpful.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

RAJESHBHAIHASMUK P. 
Rating:
5.0

This location is full representative, that i am use to receiving from Uhaul. Although the experience was awesome, the experience (still cannot believe the disrespectful treatment) i receive from 900 N. Lombardy (VCU) will not make up for it. NEVER using your corporation again.

Wilbert B. 
Rating:
5.0

Cameras in positions make you feel secure…🙂👌

Jaime A. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

KELLYLYNN B. 
Rating:
5.0

Whoever helped us was absolutely Amazing

John K. 
Rating:
5.0

Customer did not leave a comment.

Malissa H. 
Rating:
1.0

I called before traveling to Brook Road U-Haul store, no answer. So I left key and contract in drop box. No one was available at 12:45pm.

LARRYWENDELL M. 
Rating:
3.0

The door to the facility was open, but no personnel were there. After a ten minute wait the key was placed in the drop box, closing out the transaction. I confirmed later that the contract had indeed been marked closed and the correct mileage had been recorded.

ANDREAC LONG W. 
Rating:
5.0

Customer did not leave a comment.

Marlin S. 
Rating:
5.0

Customer did not leave a comment.

TED M. 
Rating:
5.0

Customer did not leave a comment.

CECIL M. 
Rating:
1.0

I didn't receive ANY of the items i paid for has to spend an hour on the phone to talk to rep

Karmettya F. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

The guys working inside recomme that we call the manager to log in more easily and it was. Thank you for helping us with our rental!

Laura T. 
Rating:
5.0

There was a lot of hassle in picking up the truck. I was texted a location to pick up the truck at 9am. We got thereat 9am and the truck was not available. I was then sent to another location across town and found that it was closed. Luckily someone was able to help who was only there working as a mechanic. We had to call the owner who was at home and off for the day to process us. In the meantime I had 2 workmen scheduled to help with the move. Not a pleasant way to start the day.

David G. 
Rating:
3.0

Cancel this bullshit service immediately

Donald M. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Andrea Cummings-Thomas, Customer Service Rep. was very kind and professional. She explained the rental process thoroughly. You should be proud to have her work for your. company! Rosalyn White Moore

robin M. 
Rating:
5.0

Customer did not leave a comment.

Sheree L. 
Rating:
5.0

Very helpful

CHRIS E. 
Rating:
4.0

I have dropped off and handed of the keys so not much experience I gained on dropping off to provide any feedback on the center.

Govinda B. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Customer did not leave a comment.

larry V. 
Rating:
5.0

This isn't specific to the location, but the online checkin needs work. I didn't want to return it to the Richmond facility but couldn't edit this on the app. So I ended up having to pay and extra $200 since I had to drive it back from Staunton. I also wasn't able to edit the hours I set either so since I couldn't return it in Staunton, it stayed with me overnight, which made it cost even more. Won't ever be using the online checkin again.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

Chyrene W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The original location, on Boulevard at the Diamond, did not have my truck. They had only one person on staff on the last day of the month, which was unacceptable. The line was a hour wait because the person was there at the desk AND had to take people outside to their trucks AND assist people with storage facility issues AND answer the phone, etc... You simply cannot single staff this location. After the hour wait, our truck was not there. The people who loaned it before us still had it. I appreciate her level of customer service, but she was overtly kind to the people who had simply KEPT THE TRUCK all night instead of telling them they needed to get it back immediately because people were waiting for it. I went home. I was called another hour afterward to say that she found me another truck, but that I had 10 minutes to get to this location (Broad Rock Auto Care) before they closed. The staff at that location were wonderful.

Caitlin H. 
Rating:
1.0

Direct me to the right pickup and drop location it cost me 1hr if moving services because I was late because of wrong location. Drop off was wrong location

Roy G. 
Rating:
5.0

We dropped truck off at this designated location, and I received a confirmation that it had been checked in as "received" early upon UHAUL designee's arrival to the location. I appreciate the expedience of this UHAUL representative.

Carolyn A. 
Rating:
1.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Djuro R. 
Rating:
2.0

My reservation changed to another locationwhich didnt have my prepaid packing supplies. I had to drive to 2 locations.

Lorrie L. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

just dropped the truck off in the evening.

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

Ericka P. 
Rating:
3.0

Customer did not leave a comment.

bruce C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Nothing, Steve was very knowledgeable and provided information that we were unaware of. Very helpful.

Deborah V. 
Rating:
3.0

There was no safe place to fill up the gas tank, so we had to leave it on 3/4 full. The attentant said not to go to the nearest gas station because it wasn't safe.

SANDRA P. 
Rating:
5.0

Continue offering the same great customer service!

LAMONT B. 
Rating:
5.0

Nothing. Steves was fantastic. She helped me every single step of the way...and then some. I had to go out of my way to get to this location and will always go out of my way to use this location instead of the location 1.4 miles from my home.

LYNETTE P. 
Rating:
5.0

Great customer service - friendly, knowledgeable, fast service.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Not much of anything

Dewey M. 
Rating:
5.0

So smooth and easy- well done! Cant think of any better.

Rebecca E. 
Rating:
5.0

The staff person I dealt with, Andrea, was great.

chris C. 
Rating:
5.0

Perfect

Tanya S. 
Rating:
5.0

Customer did not leave a comment.

Nikesha S. 
Rating:
5.0

The nicest group of folks every single one of them that were working there they were so wonderful we are thinking to bring our cars to Brook Road auto care for any future repairs. They are a first rate high quality business and are an asset to U-Haul

richard p M. 
Rating:
5.0

You

Joe B. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Personnel wasn't present

Bianca C. 
Rating:
5.0

Nothing I can think of - both employees I interacted with were very friendly, courteous and helpful!!

robert M. 
Rating:
5.0

Customer did not leave a comment.

cynthia J. 
Rating:
5.0

Customer did not leave a comment.

Micheal K. 
Rating:
5.0

Customer did not leave a comment.

allison R. 
Rating:
4.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Preston W. 
Rating:
5.0

Customer did not leave a comment.

JENNIE G. 
Rating:
4.0

Returned during close hours.

Alberto S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Thanks

Adrianne C. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

ryan Z. 
Rating:
2.0

Have someone who actually seemed to care. No effort was put in nor did she come out with my to look a the trailer. She charged me incorrectly the first time.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Courtney H. 
Rating:
5.0

They were friendly and open to my really-specific needs. Much appreciated! Easy location right off of 95.

Jessica W. 
Rating:
5.0

Very friendly service and accommodating.

victor H. 
Rating:
5.0

Customer did not leave a comment.

Lara S. 
Rating:
5.0

Excellent customer service!

Stefan Y. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

Awesome location!! They will go beyond the call of duty for their customers , recommended location!!

Andrea C. 
No reviews have been submitted for this location.

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