Customer Reviews for Brothers Autobody & Glass
(U-Haul Neighborhood Dealer)

94 reviews

1115 Madison Ave   Woodward, OK 73801

(580) 377-1122

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 377-1122

1115 Madison Ave
Woodward, OK 73801

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

Tom E. 
Rating:
1.0

Take care of the equipment. And when the customer says there is a problem FIX IT. Don't send them to another location.

Annie S. 
Rating:
5.0

Customer did not leave a comment.

Marsellia R. 
Rating:
5.0

Need to add trailer jacks to trailers to keep the tongue off ground and help with hook up

david T. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

They told us the truck was one place then said it was another. Then when we went to said location the truck was not there. Had to go to someone's home to pick it up. Bullshit. Describes the experience.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I was able to drop off after hours. We called after hours & actually spoke with an employee, not a recording, to verify where to leave the vehicle. Good experience all the way around.

Virginia H. 
Rating:
3.0

Customer did not leave a comment.

sheila G. 
Rating:
3.0

The trailer was not swept out!

RaLynne A. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
1.0

I went to drop off the trailer on 5:30 pm the day before my trailer was due back. The staff told me to go drop it off somewhere else because they were out of room. I told them this was my drop off location- as there was plenty of room to park it. We unhooked the trailer and they said they would check the trailer in the following morning. They did not check the trailer in as they said they would. I called to check on the return and they hung up on me. I had to take off work and drive back down there to get them to check it in. Very unprofessional folks at this location.

Christopher H. 
Rating:
5.0

Nothing

Oscar A. 
Rating:
3.0

Customer did not leave a comment.

DANNY J. 
Rating:
1.0

You suck

Dustin Y. 
Rating:
4.0

Dropped off after closing

Roxanne M. 
Rating:
4.0

Customer did not leave a comment.

Kari S. 
Rating:
1.0

I was charged TWICE for the rental, once at the time of rental and a second time almost a month later! This is HORRIBLE business practice and I am not going to let this go!

Rona C. 
Rating:
5.0

No tire gauge, otherwise it was a great trip.

Eunice W. 
Rating:
5.0

Customer did not leave a comment.

Bianca B. 
Rating:
5.0

When we turned in the trucks the gentleman Was friendly

Loreen D. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Darwin L. 
Rating:
2.0

I got a Bill from U-Haul and they charged me an Additional $11.00 and some change for Gas. I put the Has Exactly Back Where it was at on the Gauge and I have asked to Reimbursed but haven't yet. Not too happy about that.

aaron S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

randy M. 
Rating:
5.0

The personal were professional and extremly informative. The service was excellent and will recomend this location to anyone in need of a rental.

Mike M. 
Rating:
5.0

Great customer service and very welcoming company.

Jaydeep A. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
3.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Customer did not leave a comment.

Crystal D. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
4.0

Customer did not leave a comment.

Charlette F. 
Rating:
5.0

Customer did not leave a comment.

DANNY J. 
Rating:
5.0

The Guys were very helpful,polite and professional-explained everything in detail made the whole exsperience easy-will defintly use them agin

keith P. 
Rating:
5.0

Customer did not leave a comment.

Eunice W. 
Rating:
2.0

I reserved days in advance. When we arrived to pickup 26' van, we didn't even see one. He asked if we had an appointment? Then asked if we had reservations? Then felt he was pushing us towards a 20' van, which my companion felt would work. We did not even think about a walk through as to where lights were, etc. When I dropped off they apologized over and over because the tires were in such bad shape. I specifically asked if the van had been checked out and everything in good shape. Comment was "well we have only had 3 tires go bad". Also was quoted one price for 26', when we switched over to 20' trailer we were charged for not making reservation. At time of making reservations I was asked if I had a storage unit at that time. I stated no, needed 10'x20'. Was told that location had them and one was reserved. When I contacted to verify address, was told they did not have 10'x20'. They would give me one on street level and would give me a smaller one unit to go with larger unit at no charge. When I arrived to unload, they did not have a street level, but would give me a smaller unit along with larger unit on second floor, but they could not get them close together. But would not charge me extra. The first month is free, so I guess I shouldn't complain. I unfortunately will need to rent a moving van to move the rest of my furniture. I do have to state I did receive a $10.00 credit when I returned the van. But if we had an accident due to bad tires, $10.00 would not have made up for any accident.

GWENN S. 
Rating:
2.0

I arrived in Wodward OK on the 9th and called they said to drop it off and they would check it in in the AM. I called on the 11th they still had not checked it in. Still no emails I called Crystal MN on the 15th to check on it. It still has not been checked in. Crystal was to get a hold of them to check it in. I'm waiting for confirmation that this has been done.

Roxanne M. 
Rating:
5.0

Customer did not leave a comment.

tess R. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Great people

Robert T. 
Rating:
5.0

Excellent service!

Lynard M. 
Rating:
5.0

Customer did not leave a comment.

CODY B. 
Rating:
3.0

Pliteness dont cut people off while they are trying to ask you question be more professional

james L. 
Rating:
5.0

They were very cooperative courteous and helpful.

William S. 
Rating:
5.0

Very nice and professional

Veronica M. 
Rating:
5.0

Great customer service

Rex S. 
Rating:
5.0

Very nice guys

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Regina U. 
Rating:
5.0

Everything went really well and equipment was excellent. No recommendations from me.

barry F. 
Rating:
5.0

Outstanding Service and help in determining what size truck would best fit our needs by the gentleman at Brothers.

Geno R. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Jill Marie N. 
Rating:
5.0

Customer did not leave a comment.

Quint H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Great service, great guys!

Candi K. 
Rating:
5.0

The fuel tank was on empty. I called and they did take care of my situation and did a good job getting that squared away. The truck itself was dirty in the cab and there were cigarette butts in the cupholders.

Amos D. 
Rating:
3.0

The truck was dirty. The windshield was plastered with bugs. Needed to have been washed. The dealer dis not do a run through on how to operate any thing.

George T. 
Rating:
4.0

Customer did not leave a comment.

connie S. 
Rating:
5.0

Customer did not leave a comment.

Coleen B. 
Rating:
5.0

Customer did not leave a comment.

Lowell F. 
Rating:
3.0

Customer did not leave a comment.

Kennith J. 
Rating:
5.0

Customer did not leave a comment.

brown shoe F. 
Rating:
4.0

Very nice and helpful staff

AMY G. 
Rating:
3.0

Service was great, location just wasn't anything special. It was about what I would expect. Equipment was awesome!! It was a surprise to be in a brand new van. Would at least like cruise control though, it makes a 3 hour drive a little long. That's my only complaint if I had to have one.

austin T. 
Rating:
4.0

Customer did not leave a comment.

ETHAN L. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
4.0

Customer did not leave a comment.

Norbert H. 
Rating:
5.0

Tony and David at Brothers Auto Body are a true asset to the Uhaul Family !! Kind and very knowledgeable ! I always lease uhaul - have for 35 years !! Great Job !!!!

rANDAL N. 
Rating:
5.0

i just wish the small truck would have the ramps

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
5.0

Really impressed with this place. He was very nice!

Katy W. 
Rating:
5.0

Customer did not leave a comment.

deidra S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
3.0

Very friendly and helpful

Kandy D. 
Rating:
5.0

Customer did not leave a comment.

Susan V. 
Rating:
3.0

The gentleman i got it from did not clearly specify that it had to be dropped back off to his location after i told him i was going to need to drop it off in the town i was moving too, which was kind of an issue considering i moved 150 miles away

Brandon R. 
Rating:
5.0

Everyone was very polite and the rental was expedited

Chuck M. 
Rating:
5.0

The service rep in Woodward was very helpful. Two weeks before I rented, I called to ensure I would have aplace to drop off the truck. I called again one week before bringing the truck to town, when I was visiting Woodward and trying to recon to locate his store location. I could not find it but he gave helpful directions. I called again when I was ready to turn the truck in and even though it was his Sunday off work he came to check in the truck and ring me out. The receipt I received was zeroed out but I assume UHaul will bill me for the first propsed bill that I left the Tulsa store with.

Glen L. 
Rating:
5.0

As long as it's the price that they say

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Brady F. 
Rating:
1.0

Much too slow processing paperwork. Had to restart twice because he clicked wrong prompt. Was there almost 30 minutes although I had a reservation & confirmation number

Joe G. 
Rating:
4.0

Customer did not leave a comment.

doug D. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Very nice man that runs it

barbara B. 
Rating:
5.0

I am satisfied with u-haul Customer service they were friendly and answered any questions that I had thank you.

daniel J. 
No reviews have been submitted for this location.

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