Customer Reviews for Brothers Outlet
(U-Haul Neighborhood Dealer)

127 reviews

3503 E 3rd St   Panama City, FL 32401

(850) 541-0157

Location Hours

  • Mon-Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(850) 541-0157

3503 E 3rd St
Panama City, FL 32401

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

First of I rented a trailer from a location and when I get thare to pick it up they gave it to some one else regardless of my reservation then it takes almost an our to find another one and when they do finly I had to dr an our out of my way to pick it up from some one that didn't speak English ....

Josh P. 
Rating:
1.0

I was quoted a coat for a little over $900 for a trailer to move our things. A 6x12. We turned it in with no damage and no issues. I woke up this morning to a $2000 charge on my card. A charge I didn't authorize and as soon as it's no longer pending, I'll be disputing as a fraudulent transaction. I used UHaul for a one way move with an 8x5 trailer from one state to another in Dec 2020 and didn't have a problem. I was charged a $20 extra fee which was fine because they were closed and I couldn't use the app to check in plus I didn't drop it off in the same location ID picked it up at. Had they only charged my card the additional amount to complete the $900 quote, there wouldn't have been an issue but to charge me an additional $2000, I'm disputing the entire amount and they'll get nothing. This is fraud and UHaul has a long history of poor business practice according to lengthy list of complaints on the BBB website.

Emilio M. 
Rating:
3.0

The truck only had 3/4 of a tank of gas not full as we were told when we picked it up. Blankets all over the place unfolded and all over back if truck. And I was originally scheduled for a location closer to my selling home and it was changed morning of pickup adding more miles to the trip.

Randall S. 
Rating:
5.0

The best thing about Uhaul is all of the pick up and drop off locations.

JAMIE S. 
Rating:
4.0

All went well and truck ran perfectly

DAVID B. 
Rating:
3.0

Make sure the equipment is clean and ready for pickup

BERNARD M. 
Rating:
1.0

I returned the trailer well before the 24hour mark and I have been charged over 3 times the amount that I was originally supposed to pay. I called the location and they told me to call the corporate number that they couldn't help.

Dylan W. 
Rating:
5.0

Customer did not leave a comment.

Diane Z. 
Rating:
1.0

Customer did not leave a comment.

wilson C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN V. 
Rating:
1.0

These people do terrible buisness.... Quote me 550 to come to them then get charged 800 plus.... U haul check engine light came on both long after leaving with it. Very unhelpful with equipment. Very dissatisfied.

Lucas R. 
Rating:
5.0

Very friendly and knowledble on what you need for the job

JASON P. 
Rating:
5.0

The manager was very patient with this 70 year young female that had just finished an overnight security detail. Vehicle was spotless inside and out, no outstanding issues from beginning to end of process. Very appreciative of service provided.

frances H. 
Rating:
5.0

Easy to do business with and the customer service was great when we called and asked if we could use our truck for an extra day.

Jonathan A. 
Rating:
5.0

Keep up the good work doing a good job Thanks again

SALLY E. 
Rating:
5.0

Customer did not leave a comment.

robrrt W. 
Rating:
2.0

Location is rough.... parking is terrible

Charles B. 
Rating:
3.0

Better parking & accessibility.

Michael S. 
Rating:
1.0

Mechanically malfunctioning truck with damaged dashboard that fell apart during use.

Eric B. 
Rating:
4.0

This location was great. HOWEVER, it was not where I made my reservation originally. The place I was supposed to pick up was closed at a time their hours said they are open, and I had to change my plans. The delay made me late for an engagement, and was not good business. I don't know how much control you have over your vendors, but this place should not be one. Brothers was great, New Generation Auto Sales should not be a vendor

John Z. 
Rating:
5.0

Provide a printed copy of the recipient.

Naavid K. 
Rating:
2.0

Uhaul smelled strongly of cigarette smoke. The gas was less than half full. Owner was in a separate location and the transaction had to happen over the phone. I also believe I was over charged

Hope S. 
Rating:
3.0

Customer did not leave a comment.

Thad B. 
Rating:
5.0

This is my second time rent from Brothers outlet and each time has been a smooth process. I currently have no recommendation because the next time I need to rent a vehicle, I know where I am going.

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

Krystyna N. 
Rating:
5.0

Customer did not leave a comment.

emma B. 
Rating:
5.0

Customer did not leave a comment.

beth E. 
Rating:
1.0

The wiring for the lights were damaged and it took over 2 hours to get it ready to use, I could not get it back by the appointed because of this and asked if I could return at first AM, they charged me an extra day, very distressing!! So much for the $50 guarantee that equipment would be ready in time...!

Keith W. 
Rating:
3.0

Customer did not leave a comment.

Katherine C. 
Rating:
2.0

It's a small convenience store and did not feel safe. The owner told me to disconnect it myself and move it about 15 feet. I am 74. He finally came out and helped me.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

Toni G. 
Rating:
2.0

Tires were bald and truck looked like it had been in an accident recently and it didn't have hardly any gas in it when I picked it

PATSY B. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
2.0

Return location did not answer phone during business hours until third call. Could not understand agent and my pre turn-in questions went unanswered. Received call from U-Haul regional manager which was very helpful and much appreciated. Returned trailer to designated location before business opened so no assistance available. Downloaded U-Haul App before return; online self return app worked great…5 min drop off with no issues.

WILBERT P. 
Rating:
1.0

Horrible neighborhood. Homeless people all around the location approaching customers and sleeping/living among the trucks.

LUIS Z. 
Rating:
1.0

Over charging Very rude

torrey P. 
Rating:
3.0

Customer did not leave a comment.

Alisa J. 
Rating:
5.0

Excellent staff and service

RAMON A. 
Rating:
3.0

After a dropped off the truck, the lady working the store told me to unhook the transporter from the truck.

DAN H. 
Rating:
1.0

The women there gave me some attitude.

MATHEW K. 
Rating:
2.0

The women who helped was a little rude but better then the last place

MATHEW K. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE P. 
Rating:
5.0

The last was extra nice

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
1.0

Not only did we get the wrong size truck because according to them the smaller one was not available which is the one I reserved online. So upon my arrival I had no choice but to take the larger truck and pay the larger price I didn't need a truck that size. But I did in fact need the truck that day. So instead of the $54 that I was quoted online of having to pay instead I paid almost $100 because I had to take the larger truck. The whole point of getting the box truck was because it was bad weather that day and I didn't want my boxes and items to get wet. In fact the truck leaks and my boxes got wet and so did my items things that I had to throw away like Electronics so technically my $54 truck that I rented online ended up costing me over $300 considering I had to replace items and had to take the larger truck because I had no choice. When I ask this man why the truck was so expensive since it was his problem that is a smaller truck that I asked for was in quotes broke down. I was told that it was that truck or none. So no I do not recommend this U-Haul dealer no I do not recommend this U-Haul dealers trucks and I urge everyone to have a back-up plan in case you were forced to take a more expensive truck because the one you ordered is broke down.

cynthia B. 
Rating:
3.0

Oldest trailer I have ever rented and my lock wouldn't fit as it wasn't a "standard" trailer. The app has never worked properly...it is a time waster.

Crook S. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
2.0

Very poor customer service. Attendant on very LOUD telephone call the entire time. Was. It allowed to sign for return. Do not recommend.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

WENDI N. 
Rating:
1.0

The guy was not helpful at all

RYAN P. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

Pickup and drop off were easy and quick. The equipment was very clean. I did mention to the owner that the trailer lights kept shorting out and I had to replace the fuse multiple times however.

Dustin C. 
Rating:
4.0

Customer did not leave a comment.

CORBIN P. 
Rating:
5.0

The employee did a great job helping me drop off my equipment. Thanks.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

leslie C. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
3.0

Again, It seems that U-Haul has turned in to a side business for most locations.

LARRY I. 
Rating:
4.0

The uhaul had a leak in the side/top and completely soaked my brand new mattress, soaked.

Emilee C. 
Rating:
2.0

Sketchy at best crack head laying on side walk, was kinda scary

Charles S. 
Rating:
5.0

Customer did not leave a comment.

RALPH D. 
Rating:
4.0

None

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

savannah H. 
Rating:
3.0

Returned online.

PAMELA T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

ramon M. 
Rating:
4.0

Very Nice People.

JESSE R. 
Rating:
3.0

Dropped off after hours so no feedback on that location

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

LARENA B. 
Rating:
3.0

Safety chains were extremely to long

rick P. 
Rating:
2.0

Charged an after hour fee that I was not informed of. I could of dropped it off the next morning if known. I returned the trailer 3 days early

Brigman C. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
4.0

One of the tire straps were getting frayed, but due to time constraints, I had to buy additional cargo straps to make sure I had success towing a vehicle 450 miles away.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
1.0

This was a little shack selling cigarettes and beer in the ghetto. The lady didn't speak a lick of English. There were personal cars parked in the spots for uhaul. She "tried" to tell me to back the 8 ft wide trailer into a spot about 3 ft wide, she went back in side and offered no help with backing or disconnect.

Mark B. 
Rating:
1.0

I had to do everything. I asked the agent, who was only available by phone to extend my return date to 2 May, he said no problem. After I picked up the trailer and saw the electronic contract, I called him back and asked him to fix it with the requested return date of 2 May. He did nothing. His lack of follow-through cost me over $80.

Ned L. 
Rating:
2.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The cargo area was dirty and not swept out and it was obvious it hadn't been washed in a long time. I had to sweep out the cargo area before I could use it

Terry L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

STEFANI W. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
3.0

Customer did not leave a comment.

BLAKE W. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Very nice manager of the place. Helped me a lot at the last minute.

Linda C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

I had a great experience, so just keep up with the great work

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

excellent group of people to work with. recommend and would use again.

STEVE Y. 
Rating:
5.0

Customer did not leave a comment.

BOBBY T. 
No reviews have been submitted for this location.

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