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Joseph J.
Customer Reviews for Brothers Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Safety chains were extremely to long
rick P.Charged an after hour fee that I was not informed of. I could of dropped it off the next morning if known. I returned the trailer 3 days early
Brigman C.One of the tire straps were getting frayed, but due to time constraints, I had to buy additional cargo straps to make sure I had success towing a vehicle 450 miles away.
Christopher B.This was a little shack selling cigarettes and beer in the ghetto. The lady didn't speak a lick of English. There were personal cars parked in the spots for uhaul. She "tried" to tell me to back the 8 ft wide trailer into a spot about 3 ft wide, she went back in side and offered no help with backing or disconnect.
Mark B.I had to do everything. I asked the agent, who was only available by phone to extend my return date to 2 May, he said no problem. After I picked up the trailer and saw the electronic contract, I called him back and asked him to fix it with the requested return date of 2 May. He did nothing. His lack of follow-through cost me over $80.
Ned L.The cargo area was dirty and not swept out and it was obvious it hadn't been washed in a long time. I had to sweep out the cargo area before I could use it
Terry L.Very nice manager of the place. Helped me a lot at the last minute.
Linda C.I had a great experience, so just keep up with the great work
MAURICE B.excellent group of people to work with. recommend and would use again.
STEVE Y.terrible customer service. Indian man treated me like I was going to rob him. Very unpleasant and unprofessional. I will be calling Monday to report the horrible experience.
Olga F.Great location.
Robert K.Didn't check the key drop and didn't look to see that the truck was returned.
Crook S.I made reservation for a truck and dollyMonday 5-11-20 for 6:30am pick up on 5-15-20 get to the store this morning did check in and no dolly called uhall no help had to wait till 9:00 to speak to employee of the store she doest know anything about how to do uhall spent another hour on the phone to get my truck and dolly so my reservation was not met this morning. Even though I spoke to the guy the day before to confirm my reservation. And after all the hassle I had to go thure was still charged full price what happen to the $50 for failure to met reservation????
Jonathan H.Not tell them to go drop off at another location because they have too many trucks. I was charged 19.74 because of this. They eventually told me to drive back to their location to drop off the truck.
Joel G.Was very rude and made my husband do the the unloading of everything the trailer and truck then wouldnt help him back up the truck in busy traffic
marianda W.Agents need to speak English AND rental documents and agent were not on premises and had to confirmed via phone. Very poor operation. Would not use Uhaul again if had to go through that again. BTW, this was the third rental in two months. Henry McClain
Henry M.She was wonderful! Very professional! Another seamless process! Quick and easy! She was very friendly! Thank you for a great experience!
Jason H.