Topshelf...20min. In and out
KELVIN W
Customer Reviews for Brown Bridge Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location was closed on Sunday but the location was easy to get to and the drop off was a very easy process.
ASHLEY BReturning my rental was easy too! No changes are needed as I see it. Thanks!
KAREN HHave reps that actually listen and execute the correct rental agreement
CURTTRISHA SThe truck was clean, but the AC didn’t work and the tires were not balanced. I had to stop several times to rest from the truck bouncing so much.
SCOTT TEverything was handled so well and lady was professional and kind… very lucky to great experience at both locations, picking up and dropping off!
SUSAN SGood service
MARVIN JThe lock to get into the back was terrible to open. Maybe find a lock that’s more user friendly
Sheelina SEmployee was very helpful.
JUDY SUpdate the lock box it was a little difficult to open otherwise it was a great experience.
Sheila MMake sure purchased equipment is available as requested. I had to move my entire apartment without a dolly.
DENISE BI love the Browns Bridge location. I also love the after hours pickup and drop off. Love it, love it, love it!
Carisma JThe receptionist was very friendly and made the process smooth. I really appreciated that.
RONNIE CThis location did not have the appropriate equipment for me to return the keys. I spent and hour and a half in the cold trying to find what code was required to be able to unlock the box that was locked open. I then spent 30 minutes on the phone with customer service who was also unable to figure out why the location did not have the orange box for key returns.
JASMINE CNothing
MICHAEL CI dropped truck off at 3 am and put key in door drip box. And left
BONNIE EThis was NOT the original reservation pick up point, I guess Uhaul doesn't understand what reservation means.
KATHLEEN JI rent with U-Haul on a monthly basis; the people at this location are friendly and helpful. I used to have difficulty renting a cargo van, but now they are more available--Thank You! Would like to also have a 10-footer on occasion! This is the only location convenient for me. And again, the folks there are great! Thank You!
EUGENE HThey were closed and they forgot to add in furniture dolly which meant I had to go 2 different locations to gelt it. I paid for movers and l needed to losing 3 hours of 4hrs.
Brianna JThe trailer was pretty beat up but it did complete it's job.
Ronald SEasy and painless.
Vicki BJuly was a pleasure to chat with and very helpful. The entire process was smooth and professional!
Fiechia Cexcellent customer service
VENICA JKeep doing what you are doing, it works!!!
John SService was friendly and helpful but no clear instructions on returning the vehicle and now I have been double charged and I am still waiting for it to get fixed. Then U-Haul customer needs three days to call me back. But they are quick to take my money.
justin fThe location through the app did not work so I was late checking in the truck. I tried the location button on the bottom of the app and that worked but when I was returning the truck, it wasn't picking up my location. I know it's only one mile but I used exactly 40 miles and have a picture of the mileage and gas but was charged for a mile I didn't use. It's only .99 extra but that's not what I parked the truck with.
Tien CBest U-Haul rental around
JOHN PGreat customer service and enjoyed working with Brown Bridge Automotive. thanks!
Donald CThis was probably the cleanest u-haul vehicle I have ever rented and certainly the easiest time I have ever rented from u-haul. Grateful for Julie and Jay’s service!
JOHN PThis place is always great and friendly.
Julio VWe had no problem with this location.
URSULA CI won’t EVER rent from Uhaul again. The pick up location was amazing. The drop off was not!! The lady was rude on the phone today and they charged me a fuel charge after I put the truck back on the amount of gas it had at pick up. NEVER again. I am a single, honest mom and every penny of my money counts.
Farrah LNothing Brown Bridge Automotive is amazing I love them and Julie..
FIELDING CEasy peasy
Patrick BNothing Julie was exceptional!!!!
Katina RNothing!
Robert BAll good
FRANCIS GBest Uhaul experience to date. Won’t be renting from the any other companies. Brown Bridge UHaul is my first choice. They know what Customer Service is all about. I know that because that’s my business. “If you take care of your customer, they will take care of you by always exceeding your expectations!” Thanks Again! RB - BAI
Robert BFast, friendly and professional service! Thank you!
Latricha TThis was an extremely positive experience. There were no surprises or "gotchas".
GORDAN HMake the mobile process a little easier to pick up and drop off.
Carl HTreyla was full of glass and other garbage had to clean it out before I could get my lawn mower in. Tolled the sales person this. Other than that she was excellent and the trailer was also thank you
joe lThe truck was in good shape and the interior was mostly clean except when I pulled down the center arm rest, clearly not cleaned. There were some bed rails left in the truck that I was told were my problem, I left them there when I dropped it off
Casey CThe service was fantastic. I’d definitely use them again.
Thomas EAttendant was rude, I did specify her to use my lock key facing down and she installed key hole up and I just couldn’t open the lock and she just walked away from me and said that the Uhall in Florida would figured out how to remove the lock… luckily the owner of self lock storage was kind enough to cut my key so I would be able to remove the lock and he also noticed that the cable harness was cut and he called the Uhall agent to bring another cable harness so the light would work on the trailer.
Sueli KVery nice and friendly staff. Extremely helpful.
SEAN K