It was easy and convenient, but it was full of dog hair.
Latrecee C
Customer Reviews for Brown Brothers Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Edward CAttempted to call multiple times, but phone number listed is not valid. Truly wish i could have spoken directly to someone. I needed help with return. But phone was not taking messages and it disconnected.
WALTRINA MMake sure that the drop off or pick up locations employees are trained the right way to make sure customers are not accused of stealing property or dropping off late
Brianna WGreat customer service over at Brown’s
ROBERT MMr. Brown was very professional, nice and courteous.
LoDonna FVernita needs to service customers with an Greet and smile instead of looking out the window pointing directions (very unprofessional) I had to say hello because she was looking mad, as she was reviewing the truck I stood at the end in the cold and snow fall never knowing she walked inside to service the next customer, U walked in and she said oh that was it! Now I'm lost like why didn't she tell me that! I said is everything ok and she said she didnt know but check my email. I said happy new year and walked away. Very mean person.
Kimberly FLorenzo was so sweet and polite. And I would rent from him again any day.
Michelle JThe owner was very friendly and helpful
Michelle CThe owner was pleasant and efficient. The equipment had one working headlight, but great on gas! Had truck in daytime hours, so did not need the headlight. Equipment was prepped and ready and charges were accurate.
Gail JThe guy who owns the lance eas very polite and professional
Ebony LClean up the area where U-Haul customers sign their contracts! It is filthy!! Have somebody from U-Haul actually go in there! That is the only way it will get cleaned!!
glenn gI place my rental online through U-Haul.com I received my confirmation email. I supposed to pick up at 453 Commerical Ave Calumet City, IL going by my confirmation. When, I got the location at 9am the lady proceed to tell me I did not have reservations. I pulled up my email to show her. She seem so unconcerned and could not help me. So looked in the system she tells me that my reservations was in Harvey, IL. I'm very disappointed with U-Haul. I would not recommend or use again. The loaction on Harvey was great. Very disappointed customer. You guys need to look into your online because it's sending people off. Very disappointed customers
Kellie AYou guys promised a 50.00 guareentee never received it reserved truck for 12 30 didnt get truck until 1 30
Ericka BI love to rent from U-Haul but this location is very unprofessional.
Arlene WUpdate the system for the brown brothers. Thank u
SHANTIECE CPoor customer service by browns auto the office was nasty along with area
Iesha AThis entire experience has been absolutely horrific. I was charged more than I was quoted, delayed hours regarding my pick-up. I was promised a customer service manager would contact within 3-5 business days - It has been almost 2 weeks and haven't heard from anyone. I am beyond pissed. I will never rent from U-Haul again.
isaiah bnone.
matthew hPlace is a dump & parking is inadequate.
Josh RI was a little upset at the rates charged. I only needed the truck for one day as a one way and there are no options to pay less one way for one day. I think that policy should be changed. I drove 122 miles and dropped the truck off the same day, I shouldn't have been charged for 2 days. Also, I still cannot get a break down of my charges, instead it's a flat rate. This is not a fair method of charging customers.
DULCIE GThe person I had to deal with didn't mnow what she was doing, the DSL was disconnected after she started doing my application and didn't know what happen. 2 credit cards wouldn't go through. I paid extra money at the ATM to paid in cash after I was asked too do so, that still wouldn't go through. The lady called someone else and they were able to do my contract after 1 1/2 hrs and inconvenienced with having to go to an ATM and pay extea fees for not using my own bank. My reservation was for 11:00 am I arrived at 10:20 am and didn't get the van until 11:56 am which made me 1hr late for an appointment which was the reason I needed the van.
Marilyn BEfficient courteous service. Much appreciated.
DOROTHY Jvery good people, very good
ulysses jMake sure an attendant is available to check truck out. I had to sit and wait in my car for about 30 minutes for the attendant to return from an errand.
Abidemi OExcellent service from Brown Brothers Repair Auto
Alysia WExcellent customer service
KATINKA JCredit my account $150 - I did not receive the location or pick up time as agreed my last 3 rentals in 30 days. My last 2 before this one - took me 2 states to pickup and 2 states to return. That made Chase thouhrvit was fault and I had to call them when attempting to refuel the truck and pay the bill. It was such a horrible experience and the $50 you credited was not sufficient. Very unsatisfied customer
DIANNE BToo small and dirty and busy as a car shop.
valarie cCourteous, considerate. Hooked up the trailer for me and made sure it was all operating properly with brake lights, demonstrating they were concerned with my safety.
jorge gBad neighborhood, okay shop.
Nick SBrown Brothers is an auto repair shop primarily. Did not have the 6-4 pin connector device (I was able to obtain from a auto parts store about 1/2 mile away). No other supplies available that I could see. Manager was friendly. Trailer was clean.
Glenn MMy experience was pleasant. The staff was curteous and professional.
Maggie MI stay for more than two hours to have the rental done ... Also the was so mean and not professional. That was the worst experience with u haul
KHALED ARental was great but I had to drive to another location to get a Dolly that I order online and when I got there they said they didn't have one.
WILLIAM HKeep doing what you're doing, keep sending out clean well maintained trucks and definitely have that Friendly staff handling your customers. Yes I will and already have recommended this location to my family and friends. Thank you. Claude Fields II
CLAUDE FNeed Signing
lamark hVery professional and quick service!
LATOYA EStaff was friendly and helpful.
TUNISHA CVery helpful, down to earth and funny staff
KANYADA HOver priced!
mark mOur original location was no longer affiliated with you. We pulled up and the guy came out yelling, that we couldn't leave the truck there. Thats after we called the 1-800 number to confirm the drop off location. We had to call the 1-800 number again and find a new drop off location. That's after a long exhausting day of moving, not to mention that we were being charged by the mile and for gas. Not happy with the return!
SHAINA AAll information should be communicated prior to rental. I did not get my receipt/contract until 2 days after I returned the truck. I am pissed with the service and the fact that I had to pay $70 for gas when it was never explained to me what the procedure/requirements were. I will use budget next time.
THERESA KThis site was very helpful but they did not do an inspection walk through.
Charlotte CVery Accomodating. Pleasant experience overall.
CARA JI put the gas in before I returned it and they say it wasn't at the right level, but I checked and the driver did and it was at the correct level. I don't think I should have to pay 45.00 for gas when i Put it in prior to returning it. Something isn't right, because two of us verified it.
DENISE BYou have met my expectations (which is hard 2 do) especially now days. Thank you
JEANETTE BThey were trouble and they charger me to much and cheated me. I will not be going back to u haul again!
CHARLENE WEverything was great!! The only thing was the smell in the truck, it was bad. But the truck was clean. So maybe put some air freshers in there? Other than that it was Great!!
BRIAN JThe reason I would recommend them to a friend would be because of their customer service. They show a true desire to make sure the customer is taken care of. The larger U-Haul stores could learn from the small locations like Brown Brothers.Thanks to them for a job well done.
JOHN KThe customer service was excellent.
Sharon JClean the trucks prior to the use of the next customer. I received the truck and inside the truck were "weed bags" and cigar "blunt guts/ wrappers" in the ashtray. Make sure the brake lights aren't broken and are working properly.
SHAWNDRA RMy experience was not a good one with this agent. I called 2 days prior and was told that I could get rental @ 8:00am. When I arrive about 8:45am, I was told that the person that handles rentals would be there in 30 minutes. After coming back I was able to get rental and was told to bring rental back by 7:00pm. However, when we arrived at 6:24pm the owner was closing up and refused to open up again and told me to come back the following day (Saturday) to conclude our business. When I arrived on Saturday, again I was told that the person I needed was unavailable and would return in 30 min. When I returned , I was told that I was not due any money in return even though my receipt clearly states that I should. I will not recommend this particular agent to anyone. I feel that I was not treated in a fair way. Although the refund wasn't for a large amount, the customer service that I recieved was unacceptable.
DeVera JExactly have U Haul, failed reservation.
Braulio M