Dalton V.
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Customer Reviews for Browns Automotive & Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Browns Automotive & Towing
Olamide A.
Make sure the vehicle is clean. Better communicate the process of getting the vehicle Make sure the website doesn't crash to where I have to start the process all over right when I finished. And then end having to go to a whole other location.
Felix H.
I think u-Haul is 100% good 👌ðŸ‘
TOM D.
Representatives at Brown were very courteous, pleasant and helpful.
William H.
The latch on the back of the truck was difficult to latch. Recommend replacing.
Kevin T.
Browns has great working UHaul products. The staff is cordial, and helpful. The lady at the front desk is especially nice and helpful. I will use this location for all of my UHaul needs in the future.
George W.
Everything went great, Browns is a great location.
John M.
Everything was good. Thank you!
USMAN K.
Mobile checkin process is horrible
Thomas T.
Only received 1 dolly, paid for 2, reserved 3. The parking break was missing and the truck I had reserved wasn't available, so I ended up having to pay for a larger truck.
WILLIAM A.
They were closed when I dropped the trailer off. No complaints.
Ryan T.
Get availability of trucks in the area where I'm moving. Twice now I have had to pay round trip mileage because two locations in my area didn't have a truck. This has cost me over 100 unnecessary dollars.
Robin H.
Everyone at Brown's Automotive & Towing was wonderful! This is my second time using them, and I will continue to rent from them. Also, Sabrina, the customer service rep that helped me from the 1-800 traffic number was FANTASTIC! She was so helpful and took great care of me!
Rhonda R.
My drop off location was enter wrong . I was charged a fee for wrong drop off location. When I clearly gave them the drop off address and zip code. I was charged a fee due to their mistakes.
SCOTT F.
Please tell the lady at Browns Automotive and Towing THANK YOU for all her help. Scott Fitzsimmons
Ana H.
Nothing ! Great service !! Will use it every time I need a moving truck .
Mark C.
I don't think ya'll can be any better at your job. Clean equipment, hope i never move again, but if i do im going to brown's towing and uhail!!!!!
Jessica C.
Wonderful and welcoming staff they made it so simple so easy to get rented and picked up and made it SO much easier to love!! Wow! Def would recommend !
Terry R.
“Cruise Controlâ€, Everything went well. Browns Automotive made sure the unit we left with was running correctly, greatly appreciated!
Glenn O.
The 2 front trailer interior tiedown rails were not firmly attached to the trailer wall at one end, so tiedown straps could not be secured at that end, making it difficult to secure furniture.
NEIL B.
Drop the prices; cost twice as much or more than a year ago. I thought this was a little price gouging
Jonathan H.
I've rented several Uhauls over the years. This was the noisiest I've ever rented--very squeaky. Didn't seem to have mechanical issues, just the cab was noisy. I kept thinking the window was open so I'm guessing a window seal had deteriorated.
Erin S.
Trailer tire blew halfway home. Not too happy about that
Janice E.
your online check-in sucks
Nancy M.
Pickup instructions via phone didn't work but calling worked.
Eric H.
Reservation was not automated and facility was closed. Waited an hour for my truck which was sitting on the lot by I could not access with the app as scheduled. UHaul help was worthless. Telephone support came on and passed to another wait line - gave up after 30 minutes. Chat didn't help either. Reservation setup wrong from by UHaul from the start. Reservation set up by Browns.
Anthony A.
The check was easy and convenient, I had to change my drop off location and u-haul made it easy to do
Kyra L.
I was told they would be open at 7:00. I originally scheduled pick up in my home town and it was switched by I haul day before casing me to drive a half hour away for pick up. I was reassured on phone this morning by rep they open at 7:00. Had to wait 1 hours for them to open.
Michael M.
Nothing. The people at Browns are amazing.
Tim F.
Brown's Automotive is the best! Rental could not have been easier or better!
Jennifer H.
I was assured I would not be billed for returning my truck before 5:00 to the Edwardsville, IL location by Andrew, Matthew, and Marcus at O'Fallon, MO's location; however, the Edwardsville, IL location did charge me an additional day fee. I'm very disappointed.
Amy D.
Super easy and friendly!
JEAN E.
All went great. Will go back again.
charles S.
Very helpful and pleasant. Good job.
roger D.
Even loaned me tie down straps
Leann W.
Customer service is excellent!!
John B.
Brown's Auto were very good and accommodating. No issues or problems.
Tim L.
Customer service was poor. Guy at counter would not help with mileage question...nothing he could do; miles are tight because the rental is so cheap; nobody wants to do this work anyway... We had to call the regional mgr for help while at pick up & he gave us 30 miles to cover move. Also, damage to driver side decal not indicated on app. When I tried to upload a file, it would fail. Used U-haul over the past 40 years...by far, the worst experience at this location.
Michelle S.
Friendly service, really appreciate being able to walk in and get a truck. Will be back to use your location again!
Tim T.
A little slow. It took nearly 25 minutes to check in using the Express Check-In.
robert L.
Friendly, helpful and quick. Thank you
Dale A.
The local store was great. However, U-haul's 24/7 return system would not recognize my contract number and no one would answer the national phone number to assist. After a 40-minute hold, I was able to live chat via web with an associate. Get it together, UHAUL.
Aaron C.
It was far out and in a gravel yard.
Steve M.
Nothing to improve on.
Terry U.
Everything went super smooth!
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