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THOMAS B
Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very quick service and excellent explanation of terms and equipment. Hooked up equipment and checked all safety features at pickup.
Matthew CGreat experience. Smooth transaction and friendly, professional staff.
FRANKIE SStaff was pleasant. Quick service. Offered things I was going to ask about before I could ask.
Richard BNothing at all! Great experience!
James MThis place was close but no one was there. The app wasn’t hard to navigate but we stood in the pouring rain to get all the pictures required.
Gregory TRented appliance dolly with straps and got the wrong one.. that hurt with moving big stuff
chad LFolks working we’re super nice and helpful
NICHOLAS GThere should be a N/A button for was personal helpful in a self drop off location.
WILLIAM BGreat place will definitely look here again for next rental needs
JASON WGreat experience, your app has improved. It certainly functions smoother now than it has in the past. Good fob
James CPlease include a drop off photo for next customer. My app crashed and when I reopened the app my drop off had been completed.
Irvin PThis was a terrible experience all around. The equipment/truck was in good condition, but everything else was bad. The person who checked me and my partner in just had us scan our IDs to make us authorized drivers and asked us if we wanted insurance. Then he just took our payment, told us to return it with the same amount of gas it had in it, and handed me the keys and we left. He mentioned a contract but didn’t tell me I would receive it in my email or have me sign anything. We were not told that we had a “specific amount of mileage” before we would be charged another “fee”. U-Haul has so many hidden fees, and now they don’t even give you the contract to read first to try to avoid incurring said fees! I got an email shortly after dropping off the U-Haul truck saying we were charged another $5.50 for going 5 miles over our “alotted 38 miles”. The person who checked us in mentioned nothing about a set amount of mileage we were allowed, and neither did the person who set up my rental over the phone.
KYLIE NBrowns Automotive and Towing is my go to for UHaul rentals. Friendly staff and quick service. Thank you
Kevin TThere were used cigarettes butts in the cupholder upon pickup, and the dolly was not secured in the back.
CYRUS BService was very friendly and helpful. Truck was clean and exactly what I wanted and needed. Will definitely use again!!
DAVID GTerrible a truck pickup process after hours. I spent 50 mins completing the identification and registration process.
Andrew SClean, smoke-free trucks
JENNIFER MDropped off on a Saturday morning. But there were no employees there at 10am
Richard CThe people at Brown's were very friendly and helpful.
Rande JThe personnel were very polite and helpful.
ERNIE AFriendly & helpful! Quick pickup location- excellent experience
Kristy TVery easy experience, worker was friendly and helped hook up and check everything. Trailer worked great, no issues. Drop off was super easy even on a day the location was closed.
Tim JYes, I've used this location in the past and never had any issues.
DOUGLAS TNo problems. Easy drop off.
Michael WService was great. The after hours pick up was too complicated for me to use BUT the owner Mr Brown came to help me. Bless him! Lynn
LYNN MThe dollies were not secured properly. They were not in their mounts and were not tamper sealed. This can lead to incorrect charges for equipment not used. The Uhaul app also does not have a clear place to mark this at pickup.
William DThe location was outside of town and closed on the day of drop off.i did not interact with anyone.
ROBERT CEasy to drop off the equipment. The shop was closed, so we did not deal with any personnel, but it was easy enough to see where to place the trailer and do what we needed to do to turn it in.
KIRSTEN DVery professional and helpful.
pamela NGreat family run business.
MATTHEW PThey were great !
john bJust a drop off. But they processed the paperwork in a timely manner. Good job.
Keith CAir conditioning didn't work
Mary HTruck and auto carrier were clean and well maintained. The staff was friendly and knowledgeable. Very pleasant experience!
Greg LBROWNS The app crashed three times during the return process. During the rental process the availability of after hours return should be communicated, verbally or by text, at the least the sharing of the YouTube, by link, regarding it would have been a great help. Overall I valued the convenience of the self return concept. AFTER HOURS NO ONE ON SITE
Adrean HBrown's was very easy to get to off of I-55. They were closed on the weekend so checking in was via the app. They appear to be a larger volume dealer with some excellent towing and auto repair business because the lot was pretty full, but with spaces available to park. It was a bit tricky to park the 26 ft truck in the lot but was manageable. It was then frustrating to use the app to check in. After parking it was difficult to get the angles wanted for photos due to space limitations and size of the vehicle. The app also wanted to use the camera option from my phone and not let me load photos I had already taken, which was frustrating. Then, the app was very, very, very slow to load all of the photos and information even with full signal from my phone. The app then did not confirm I was checked back in and did not give me information where place the key in the drop box or put it in a lock box and provide me the code. U-Haul was very communicative in telling me to have the vehicle back in time for the next customer with repeated reminders to the point of annoyance, but the app didn't help. It actually timed out and when I tried to complete check in it wouldn't let me because the app said I no longer had an active rental, but I still didn't know what to do with the key in my hand. The after-hours tow truck driver ended up coming out and taking the keys to finish my check in. Two other customers ahead of me had similar experiences using the app. Again, U-Haul, test your app under actual conditions from various dealerships after hours and review your check-in process on the app and make it more user friendly.
DEREK BVery friendly and efficient service.
Joe IThe staff at pick up didn't seem to know much about rates or how to change the rental period/return date. Adding a driver didn't go well. Didn't do a walk around to ensure we agreed if any damage...there wasn't any. None of this was a big deal, and the pick up was quick. The 800 number was fantastic! I think the people who checked me in were probably the regular folk and I caught the "B" team on pick up. Everything else was great.
Neal CCole was fantastic, he was so helpful getting the trailer set up and parking it when I returned. 10/10 Recommend.
Erica RThe U-Haul agent was very considerate and helpful in getting us checked in and the trailer hooked up to our vehicle.
Kevin RI needed an enclosed truck very last minute due to rain. I called the store and had a very fast and easy experience. The gentleman that helped me was very friendly and efficient. From start to finish, my experience with this location, staff, and rental was excellent!
Thea PProcess was seamless, completed most of the steps online. I picked up the rental and returned it easily and got everything done without any hassles. Instructions are clear and pick up and return process are streamlined.
Godfred ANothing, Cole was very good with his customer service. He accommodated my needs and the equipment was all very well maintained. I would highly recommend this location and will return there the next time I need a truck
Gary WVery friendly and helpful staff
JULIA CAll went well, efficient and ready for pick up.
Linda R