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GREGG J.
Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent from nothing needed to improve
Dustin B.Brown auto was great. I was able to arrive early and drop it off early. The staff were professional and the U haul trailer was in great shape. Thanks
RICHARD A.Super outstanding service! Well done.
Terry B.Nothing. Everything was perfect. The lady was as nice as you can be. I would go out of my way to rent from this place again. Though I have never had a problem with any U-HAUL establishments. And I have moved a lot in my 45 years of being an adult. I was also in the Air Force. And they move you every few years. This place and the people were just fantastic.
Richard N.I was charged extra for gas when I filled the tank back where it was when I got it. I don't appreciate being scammed like this. I will be contacting corporate.
Scottie P.I think .79 cents is a little high, but other than that, I'm very happy with everything
JENNIFER L.Great experience. We needed a last-minute cargo van, and Brown's helped us out quickly and efficiently!
JOSEF K.Outstanding! Guys helped get trailer off hitch upon return.
TIMOTHY F.Trailer had to have a new tie down strap and replace a tire that was flat. Both were taken care quickly
James T.Great place to get a Uhaul!
Lee S.Easy scheduling, equipment available, reasonable cost, friendly staff. All good!
DAVID T.It was great. Easy to get hooked up and drop off.
Doug T.Have printed receipt upon arrival. Had to ask for printed receipt. I was not leaving and having someone send me something later saying I didn't put in enough fuel or their was damage.
Catherine R.Nothing to think of
Marvin M.This uhaul location in Edwardsville IL is perfect. However, Uhaul seems to push for locations other than intended. That last two times I have used Uhaul, they have sent me 30 -40 miles out of my way causing higher mileage. I do not understand. It wasn't really about equipment because I was flexible on the day and the type of truck. Just seems odd to me.
SHELLY H.This location is in BFE compared to where my pick up point was supposed to be. And it's very difficult to find. Seeing the sign for their towing company is not really helpful when you're looking for U-Haul. It's not their fault that the location was switched back to U-Haul's fault. But they do need better signage to indicate for people who are actually looking for U-Haul.
Melissa A.The 24/7 u-haul share process was not smooth. I used the app on my phone and despite having full cell service, the app kept freezing and saying the service was disconnected, and at one point it would only allow me to move forward if I selected “add an additional driverâ€, even though I didn't want to add a driver, and yet it never asked me for further information. The truck and location were great, but the process was not.
Erin B.Went above and beyond. Very happy with Kerry's service.
Mark C.After making my reservations we'll in advance Uhaul did not have the truck available t the pick up location I requested. I hade to drive out of the way several miles @.75 cents a mile with the truck. Other than that everything way great. Clean truck good personal.
William K.Great overall experience!
Nathan S.Mr. Brown was very knowledgeable about the UHaul product and explained all of my options for renting a vehicle. He brought the vehicle up front for me and made me feel like a valued customer.
SHELLY K.Put gas in the truck (only 1/4 full at pickup) and clean the windshield (covered in dead bugs.
JAMES H.Self drop app would not work. When I called the phone number from the text person answering was not very courteous
Cathy M.Very smooth pick up.
Brad J.Their were roaches in the Vehicle and the truck felt like it was gonna break down driving just a few miles.
DUJUAN O.It was the fastest/easiest check-in and check-out I ever experienced!
Nancy H.Great experience. Returned trailer well after closing and on call person was there and helped me park and unhook trailer. Very friendly folks.
RODNEY R.Representatives at this location were very helpful and kind. Will definitely go back to this location.
PAMELA B.Friendly and courteous. Very efficient and helpful.
Don N.Cleanest and best driving U-Haul I have ever rented. Check in was super easy. Highly recommend.
James C.Very efficiently run U haul. I was in and out in under 5 minutes.
Pamela H.Very friendly staff, van was in excellent and clean condition.
Dalton H.Quick check, guided me backing in the trailer where the wanted me to park it.
Rivers A.Great place. Would use again
TYLER K.They seemed busy and didn't even take our name just took the keys
Cheri H.Trailer very dirty, wheel bearings had no grease on right side, left side and all marker lights not working. spent 3 hours getting trailer ready to be towed.
KARL M.