Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)

503 reviews

3901 Schipkowski Rd   Edwardsville, IL 62025

(618) 656-0013

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: Closed
  • 5/28/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(618) 656-0013

3901 Schipkowski Rd
Edwardsville, IL 62025

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/21/2022: Closed
  • 5/28/2022: Closed
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGG J. 
Rating:
5.0

Great place to rent from nothing needed to improve

Dustin B. 
Rating:
5.0

Brown auto was great. I was able to arrive early and drop it off early. The staff were professional and the U haul trailer was in great shape. Thanks

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
4.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Super outstanding service! Well done.

Terry B. 
Rating:
4.0

Customer did not leave a comment.

Teri P. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Nothing. Everything was perfect. The lady was as nice as you can be. I would go out of my way to rent from this place again. Though I have never had a problem with any U-HAUL establishments. And I have moved a lot in my 45 years of being an adult. I was also in the Air Force. And they move you every few years. This place and the people were just fantastic.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
2.0

I was charged extra for gas when I filled the tank back where it was when I got it. I don't appreciate being scammed like this. I will be contacting corporate.

Scottie P. 
Rating:
5.0

Customer did not leave a comment.

SAM T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY D. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
4.0

I think .79 cents is a little high, but other than that, I'm very happy with everything

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

VILMA W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
5.0

Great experience. We needed a last-minute cargo van, and Brown's helped us out quickly and efficiently!

JOSEF K. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Outstanding! Guys helped get trailer off hitch upon return.

TIMOTHY F. 
Rating:
3.0

Customer did not leave a comment.

MARTIN G. 
Rating:
4.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Trailer had to have a new tie down strap and replace a tire that was flat. Both were taken care quickly

James T. 
Rating:
5.0

Customer did not leave a comment.

roger N. 
Rating:
5.0

Great place to get a Uhaul!

Lee S. 
Rating:
5.0

Easy scheduling, equipment available, reasonable cost, friendly staff. All good!

DAVID T. 
Rating:
5.0

It was great. Easy to get hooked up and drop off.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Have printed receipt upon arrival. Had to ask for printed receipt. I was not leaving and having someone send me something later saying I didn't put in enough fuel or their was damage.

Catherine R. 
Rating:
4.0

Nothing to think of

Marvin M. 
Rating:
5.0

This uhaul location in Edwardsville IL is perfect. However, Uhaul seems to push for locations other than intended. That last two times I have used Uhaul, they have sent me 30 -40 miles out of my way causing higher mileage. I do not understand. It wasn't really about equipment because I was flexible on the day and the type of truck. Just seems odd to me.

SHELLY H. 
Rating:
3.0

This location is in BFE compared to where my pick up point was supposed to be. And it's very difficult to find. Seeing the sign for their towing company is not really helpful when you're looking for U-Haul. It's not their fault that the location was switched back to U-Haul's fault. But they do need better signage to indicate for people who are actually looking for U-Haul.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

The 24/7 u-haul share process was not smooth. I used the app on my phone and despite having full cell service, the app kept freezing and saying the service was disconnected, and at one point it would only allow me to move forward if I selected “add an additional driver”, even though I didn't want to add a driver, and yet it never asked me for further information. The truck and location were great, but the process was not.

Erin B. 
Rating:
5.0

Went above and beyond. Very happy with Kerry's service.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Julia C. 
Rating:
3.0

After making my reservations we'll in advance Uhaul did not have the truck available t the pick up location I requested. I hade to drive out of the way several miles @.75 cents a mile with the truck. Other than that everything way great. Clean truck good personal.

William K. 
Rating:
5.0

Great overall experience!

Nathan S. 
Rating:
5.0

Mr. Brown was very knowledgeable about the UHaul product and explained all of my options for renting a vehicle. He brought the vehicle up front for me and made me feel like a valued customer.

SHELLY K. 
Rating:
4.0

Customer did not leave a comment.

JACOB N. 
Rating:
3.0

Put gas in the truck (only 1/4 full at pickup) and clean the windshield (covered in dead bugs.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
3.0

Self drop app would not work. When I called the phone number from the text person answering was not very courteous

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Very smooth pick up.

Brad J. 
Rating:
3.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Their were roaches in the Vehicle and the truck felt like it was gonna break down driving just a few miles.

DUJUAN O. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Dawn M S. 
Rating:
4.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

CRAIGHTON W. 
Rating:
5.0

Customer did not leave a comment.

Ellie L. 
Rating:
5.0

It was the fastest/easiest check-in and check-out I ever experienced!

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH M. 
Rating:
5.0

Customer did not leave a comment.

SAMNANG H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Mindy B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great experience. Returned trailer well after closing and on call person was there and helped me park and unhook trailer. Very friendly folks.

RODNEY R. 
Rating:
5.0

Representatives at this location were very helpful and kind. Will definitely go back to this location.

PAMELA B. 
Rating:
5.0

Friendly and courteous. Very efficient and helpful.

Don N. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Cleanest and best driving U-Haul I have ever rented. Check in was super easy. Highly recommend.

James C. 
Rating:
5.0

Customer did not leave a comment.

Harvey C. 
Rating:
5.0

Very efficiently run U haul. I was in and out in under 5 minutes.

Pamela H. 
Rating:
5.0

Very friendly staff, van was in excellent and clean condition.

Dalton H. 
Rating:
5.0

Quick check, guided me backing in the trailer where the wanted me to park it.

Rivers A. 
Rating:
5.0

Customer did not leave a comment.

Javier B. 
Rating:
5.0

Great place. Would use again

TYLER K. 
Rating:
3.0

They seemed busy and didn't even take our name just took the keys

Cheri H. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

Trailer very dirty, wheel bearings had no grease on right side, left side and all marker lights not working. spent 3 hours getting trailer ready to be towed.

KARL M. 
Rating:
5.0

Customer did not leave a comment.

ALAN O. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
No reviews have been submitted for this location.

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