Customer Reviews for Browns Automotive & Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Browns Automotive & Towing
Paul P. on
Billing is a mess. I was overcharged about $80. I complained, but it's been 3 WEEKS and I still cannot get a refund or a reply. I even tried using the online chat and the rep terminated the chat session. This facility is very friendly, but U-Haul is hurting their reputation very badly.
cory p. on
Great service. Quick and easy
Terry C. on
Service was great and would come back to this location.
Cameron S. on
None!! Perfect!!
Caleb P. on
Nothing, this place was amazing.
adam i. on
Friendly staff and very helpful
Larry L. on
I would not recommend U-Haul again or use U-Haul myself. The morning of my move, I showed up to pick up my truck and there was none. I was then sent to a location three towns away from mine (62 miles round trip) and told there would be no compensation for the extra gas I had to spend because there was no promise that when you reserve a truck, you actually get a truck at that location.
david f. on
Vehicle was available and personnel were very efficient and friendly.
Bradley J. on
I can’t think of anything to recommend
Francis C. on
Include low level insurance....its unsettling to have levels and just pisses customers off.
Louis J. on
Truck smelled of smoke. Streering was a little loose. Windshield wiper was out of its track. No wiper fluid in the reservoir. Truck did run well and had plenty of power.
Todd S. on
Perfect in every way. Quick and courteous service. Thank you!
eric l. on
Make sure that inside of truck is cleaned out better. There were power cords and left over items from someone that ate in the truck. It wasn't bad, but I ended up having to clean it out.
Jay J. on
Easy pick up and drop off. Everyone very friendly.
Susan H. on
Only drove 12 miles and got charged $11 for gas ? I put $10 in before returning. Doesn’t make sense
walter f. on
We rented the truck at 3:32 pm. We paid for two days rental, but was given a return time of 3:00 pm. At the minimum we should have had a turn in time of 3:32, or 4:00. We arrived at the turn in at 3:53 and had to pay $40 for another day. My advise is don't rent Uhaul. go to the other guys.
Tara P. on
Great people, very helpful!
Frederick F. on
My rental was on Sunday. I was told I'd have a code to put into the lock box to get the key and the contract. I did not ever receive a code or a contract. I couldn't open the lock box. Stood in the cold & mist for almost 40 minutes talking with a very helpful U Haul customer service rep. They had to call their help desk. Took a while & much anxiety. Finally opened the lock box, but it had two truck keys and no contract. I took the smaller truck. Had to call to get a receipt: #21425819. The truck was fine.
Chris M. on
Very friendly to work with
randy h. on
Worked hard to find a trailer for me, and picked it up for me. So I can't think of anything to improve.
Christina T. on
having a live customer representative available to call if there are any issues with mobile check in would have really been nice. I have difficulty taking a selfie on my mobile device and couldn't resolve it until I had a friend meet up with me so I could use their phone.
Linda M. on
Truck was very loud, couldn’t hear anything else
Keith B. on
Left rear tire flat on trailer. Did not know it until car loaded on and weight on it. Need to check equipment before renting out. Otherwise it did the job well and people at browns were nice
Tia S. on
This location (though was not the preferred pick up) was easy to get to, maintained and the help I received was wonderful. Highly recommend.
MIKE N. on
Wow! The Owner (Cary Brown) and his wife (Connie Brown) were very professional, courteous and made you feel like you were a personal friend. I was promptly offered assistance from the Owner with disconnecting my rented U-Haul trailer; however, none was needed. He scanned the trailer into the systym and asked if I had any issues or problems; which I had not. Mr. Brown made a quick check and stated to have a nice day! This all took literally a total of less than 2 minutes until I was driving away! This is the way a business should be executed and what other businesses should strive to be. Thank you U-Haul and Mr. and Mrs. Brown for a pleasant rental experience.
EDWARDSVILLE P. on
Great Service
BRAD H. on
Very friendly people. Would go back again.