Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)

405 reviews

3901 Schipkowski Rd   Edwardsville, IL 62025

(618) 656-0013

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/22/2021: Closed

Services at this Location:

Contact Us

(618) 656-0013

3901 Schipkowski Rd
Edwardsville, IL 62025

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 11 am
  • Sun: Closed
Special Operating Hours
  • 5/22/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ALAN O. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Pave parking lot.

vern D. 
Rating:
4.0

I Pass for longer distances. I do not know the license plate and we went through Plaza 2 Toll in Loves Park, IL. I'd like to avoid fees for that, but please contact me prior to 13 days to avoid missed payments. Thanks

Vincent C. 
Rating:
5.0

The only negative I have is, face coverings were not enforced and the staff did not wear them either.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Bin Z. 
Rating:
5.0

Include a mint on the driver's seat? I don't know. It was a totally easy and pleasant business experience.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Dalton V. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

Make sure the vehicle is clean. Better communicate the process of getting the vehicle Make sure the website doesn't crash to where I have to start the process all over right when I finished. And then end having to go to a whole other location.

Olamide A. 
Rating:
5.0

I think u-Haul is 100% good 👌👍

Felix H. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Customer did not leave a comment.

sheikh A. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
5.0

Representatives at Brown were very courteous, pleasant and helpful.

TOM D. 
Rating:
5.0

The latch on the back of the truck was difficult to latch. Recommend replacing.

William H. 
Rating:
5.0

Browns has great working UHaul products. The staff is cordial, and helpful. The lady at the front desk is especially nice and helpful. I will use this location for all of my UHaul needs in the future.

Kevin T. 
Rating:
5.0

Everything went great, Browns is a great location.

George W. 
Rating:
5.0

Everything was good. Thank you!

John M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

Leon U. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
2.0

Mobile checkin process is horrible

USMAN K. 
Rating:
2.0

Only received 1 dolly, paid for 2, reserved 3. The parking break was missing and the truck I had reserved wasn't available, so I ended up having to pay for a larger truck.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey S. 
Rating:
5.0

Customer did not leave a comment.

Kirk K. 
Rating:
3.0

They were closed when I dropped the trailer off. No complaints.

WILLIAM A. 
Rating:
4.0

Get availability of trucks in the area where I'm moving. Twice now I have had to pay round trip mileage because two locations in my area didn't have a truck. This has cost me over 100 unnecessary dollars.

Ryan T. 
Rating:
5.0

Everyone at Brown's Automotive & Towing was wonderful! This is my second time using them, and I will continue to rent from them. Also, Sabrina, the customer service rep that helped me from the 1-800 traffic number was FANTASTIC! She was so helpful and took great care of me!

Robin H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
3.0

My drop off location was enter wrong . I was charged a fee for wrong drop off location. When I clearly gave them the drop off address and zip code. I was charged a fee due to their mistakes.

Rhonda R. 
Rating:
5.0

Please tell the lady at Browns Automotive and Towing THANK YOU for all her help. Scott Fitzsimmons

SCOTT F. 
Rating:
5.0

Nothing ! Great service !! Will use it every time I need a moving truck .

Ana H. 
Rating:
5.0

I don't think ya'll can be any better at your job. Clean equipment, hope i never move again, but if i do im going to brown's towing and uhail!!!!!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

NEIL B. 
Rating:
5.0

Wonderful and welcoming staff they made it so simple so easy to get rented and picked up and made it SO much easier to love!! Wow! Def would recommend !

Jessica C. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

KARLA G. 
Rating:
5.0

“Cruise Control”, Everything went well. Browns Automotive made sure the unit we left with was running correctly, greatly appreciated!

Terry R. 
Rating:
5.0

Customer did not leave a comment.

NEIL B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence N. 
Rating:
4.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jan H. 
Rating:
3.0

The 2 front trailer interior tiedown rails were not firmly attached to the trailer wall at one end, so tiedown straps could not be secured at that end, making it difficult to secure furniture.

Glenn O. 
Rating:
5.0

Drop the prices; cost twice as much or more than a year ago. I thought this was a little price gouging

NEIL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Jay J. 
Rating:
4.0

I've rented several Uhauls over the years. This was the noisiest I've ever rented--very squeaky. Didn't seem to have mechanical issues, just the cab was noisy. I kept thinking the window was open so I'm guessing a window seal had deteriorated.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Jorgen P. 
Rating:
3.0

Trailer tire blew halfway home. Not too happy about that

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Katie A. 
Rating:
5.0

your online check-in sucks

Janice E. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle W. 
Rating:
5.0

Pickup instructions via phone didn't work but calling worked.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
1.0

Reservation was not automated and facility was closed. Waited an hour for my truck which was sitting on the lot by I could not access with the app as scheduled. UHaul help was worthless. Telephone support came on and passed to another wait line - gave up after 30 minutes. Chat didn't help either. Reservation setup wrong from by UHaul from the start. Reservation set up by Browns.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Gregory O. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

Customer did not leave a comment.

Sheharyar K. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

makala B. 
Rating:
5.0

The check was easy and convenient, I had to change my drop off location and u-haul made it easy to do

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
1.0

I was told they would be open at 7:00. I originally scheduled pick up in my home town and it was switched by I haul day before casing me to drive a half hour away for pick up. I was reassured on phone this morning by rep they open at 7:00. Had to wait 1 hours for them to open.

Kyra L. 
Rating:
5.0

Nothing. The people at Browns are amazing.

Michael M. 
Rating:
5.0

Brown's Automotive is the best! Rental could not have been easier or better!

Tim F. 
Rating:
1.0

I was assured I would not be billed for returning my truck before 5:00 to the Edwardsville, IL location by Andrew, Matthew, and Marcus at O'Fallon, MO's location; however, the Edwardsville, IL location did charge me an additional day fee. I'm very disappointed.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

elicia H. 
Rating:
5.0

Super easy and friendly!

Amy D. 
Rating:
5.0

All went great. Will go back again.

JEAN E. 
Rating:
5.0

Very helpful and pleasant. Good job.

charles S. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Even loaned me tie down straps

roger D. 
Rating:
5.0

Customer did not leave a comment.

Janet U. 
Rating:
3.0

Customer service is excellent!!

Leann W. 
Rating:
5.0

Brown's Auto were very good and accommodating. No issues or problems.

John B. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

bradley M. 
Rating:
2.0

Customer service was poor. Guy at counter would not help with mileage question...nothing he could do; miles are tight because the rental is so cheap; nobody wants to do this work anyway... We had to call the regional mgr for help while at pick up & he gave us 30 miles to cover move. Also, damage to driver side decal not indicated on app. When I tried to upload a file, it would fail. Used U-haul over the past 40 years...by far, the worst experience at this location.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Megan J. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

darren H. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Friendly service, really appreciate being able to walk in and get a truck. Will be back to use your location again!

Michelle S. 
Rating:
4.0

A little slow. It took nearly 25 minutes to check in using the Express Check-In.

Tim T. 
No reviews have been submitted for this location.

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