Very accommodating and friendly!
MELISSA Z
Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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RACHAEL Nthe truck had wheel bearing grease leaking out of the front passenger side tire... smelled like burning the whole trip
Ryan GNothing, trailer worked great, no issues thank you!
TIMOTHY FThis trailer had a tire, wheel or axle issue, lots of vibration on the highway.
Toby HEquipment was clean but didn’t make it out of Illinois before we got a dash error about oil issue. Called service who sent out help. Oil was topped off and we were told the truck would have an oil change at the location we dropped it off at. It is unfortunate that this hadn’t been dealt with before we took possession of the truck, it added an hour and a half to an already long day.
HEATHER CNothing, easy pick up, friendly people.
BRANDON WThey charged me more i take it for 4 hrs and for 20 estimated miles but my trip is like 13 miles they charged me for 20 miles
Sriguru SVery quick service and excellent explanation of terms and equipment. Hooked up equipment and checked all safety features at pickup.
Matthew CGreat experience. Smooth transaction and friendly, professional staff.
FRANKIE SStaff was pleasant. Quick service. Offered things I was going to ask about before I could ask.
Richard BNothing at all! Great experience!
James MThis place was close but no one was there. The app wasn’t hard to navigate but we stood in the pouring rain to get all the pictures required.
Gregory TRented appliance dolly with straps and got the wrong one.. that hurt with moving big stuff
chad LFolks working we’re super nice and helpful
NICHOLAS GThere should be a N/A button for was personal helpful in a self drop off location.
WILLIAM BGreat place will definitely look here again for next rental needs
JASON WGreat experience, your app has improved. It certainly functions smoother now than it has in the past. Good fob
James CPlease include a drop off photo for next customer. My app crashed and when I reopened the app my drop off had been completed.
Irvin PThis was a terrible experience all around. The equipment/truck was in good condition, but everything else was bad. The person who checked me and my partner in just had us scan our IDs to make us authorized drivers and asked us if we wanted insurance. Then he just took our payment, told us to return it with the same amount of gas it had in it, and handed me the keys and we left. He mentioned a contract but didn’t tell me I would receive it in my email or have me sign anything. We were not told that we had a “specific amount of mileage” before we would be charged another “fee”. U-Haul has so many hidden fees, and now they don’t even give you the contract to read first to try to avoid incurring said fees! I got an email shortly after dropping off the U-Haul truck saying we were charged another $5.50 for going 5 miles over our “alotted 38 miles”. The person who checked us in mentioned nothing about a set amount of mileage we were allowed, and neither did the person who set up my rental over the phone.
KYLIE NBrowns Automotive and Towing is my go to for UHaul rentals. Friendly staff and quick service. Thank you
Kevin TThere were used cigarettes butts in the cupholder upon pickup, and the dolly was not secured in the back.
CYRUS BService was very friendly and helpful. Truck was clean and exactly what I wanted and needed. Will definitely use again!!
DAVID GTerrible a truck pickup process after hours. I spent 50 mins completing the identification and registration process.
Andrew SClean, smoke-free trucks
JENNIFER MDropped off on a Saturday morning. But there were no employees there at 10am
Richard CThe people at Brown's were very friendly and helpful.
Rande JThe personnel were very polite and helpful.
ERNIE AFriendly & helpful! Quick pickup location- excellent experience
Kristy TVery easy experience, worker was friendly and helped hook up and check everything. Trailer worked great, no issues. Drop off was super easy even on a day the location was closed.
Tim JYes, I've used this location in the past and never had any issues.
DOUGLAS TNo problems. Easy drop off.
Michael WService was great. The after hours pick up was too complicated for me to use BUT the owner Mr Brown came to help me. Bless him! Lynn
LYNN MThe dollies were not secured properly. They were not in their mounts and were not tamper sealed. This can lead to incorrect charges for equipment not used. The Uhaul app also does not have a clear place to mark this at pickup.
William DThe location was outside of town and closed on the day of drop off.i did not interact with anyone.
ROBERT CEasy to drop off the equipment. The shop was closed, so we did not deal with any personnel, but it was easy enough to see where to place the trailer and do what we needed to do to turn it in.
KIRSTEN DVery professional and helpful.
pamela NGreat family run business.
MATTHEW PThey were great !
john bJust a drop off. But they processed the paperwork in a timely manner. Good job.
Keith CAir conditioning didn't work
Mary HTruck and auto carrier were clean and well maintained. The staff was friendly and knowledgeable. Very pleasant experience!
Greg L