Wonderful customer service. Would definitely recommend.
tyler r
Customer Reviews for Browns Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put up a sign pointing to the office. The U-Haul App is terrible. Provides no details for activating/picking up the rental.
Ronald LVery nice people went above and beyond to help
jessica sI would suggest wheel chocks for this location bc the units are parked on a slight hill. When unhooking from the vehicle the trailers actually roll. It's extremely dangerous.
Karen HI have been getting emails for this rental for nearly a week now. I did not rent this vehicle. It was not even in my state. I can not stop getting emails for this specific transaction, though I very much would. Please. Please. Please stop sending me emails. I have been checking my bank account in a panic every time I get one. It seems a pretty basic standard in the modern era to have customers confirm that their email is accurate, through receipt of an email. Please stop contacting me.
TRISTAN JShawna was excellent to deal with making the whole experience easier.
Naith PMaybe tighter communication between location and corporate but not a big deal.
Steven YIf I would have rented it straight from them I believe it would have cost more than make a reservation over the phone
John LNit so sha
Glenna SNothing, thy are very kind and Professional service
William HThe staff at Browns Self Storage is friendly and helpful.
LAWRENCE WVery friendly office personnel.
Terry WNothing
Henry PThe Air Conditioner did not work.
Daniel HAwesome and will be a return customer Thank you
William HNot a human managed site. drop off truck put keys in container on pole drive off. No fencing or security but it is a small town.
Michael MLocations were switched without my knowledge and they went above and beyond to be helpful to take care of everything.
Becky YContact and pickup at the same location, sais there was more fuel than the was, we were told 7 day Rental and fuel gage needed to be the same when returned, was not told after a specific mileage we had to pay extra.
Dottie HBrowns in fredericktown is the best. Love dealing with them.
Joe BGet paperwork in one location and drive 5 miles to pick up truck
Stacy ROffice staff very efficient, helpful and polite.
Sharma SWas provided an incorrect address by UHaul initially. They ladies there were nice and gave me the correct location. It was a completely different name.
Guy MCouldn’t believe the power of the truck!! Aweskme
KEITH GLights worked when I picked up the trailer, but when I went to leave I checked them and left side lights did not work.
BEVERLY MThe address is wrong on the website and app….caused a problem with the return.
CYNTHIA MDidnt have dolly like i requeated but they came out and got me one. Only to find out it didnt uave a strap but its ok
JEREMY CThe drop off address provided needs to be updated in the u haul system.
MALINDA HProvide a receipt of return when the trailer is dropped off so I do not get emails and phone calls from Poplar Bluff and Springfield U-Haul headquarters accusing me of not dropping off the trailer.
Alan PThe mileage on our truck was wrong when we picked it up. It resulted in me being charged an extra $2.40, which, no big deal and not really worth my time to try to recoup, but still annoying.
Jonathan RGreat experience overall using the online check in, pick up and drop off. Just not sure why we had to go to two separate locations. We started the pick up process at 2 Cap America, but the key lockbox, key drop and the truck itself were at 72 Bypass. We could have done the entire process online where the truck was sitting. Other than that little bit of confusion, it was a really easy process.
Russell HOnly issue is the storage sheds don’t leave much room to park and move around. I will definitely rent again someday
Zachary SThe Office and the Truck pickup are actually 2 locations. Until you arrive at the office or call the number of the office this is not told to you. If i didn't used to live in this town as a kid I would have a very hard time finding the place based off the directions they could provide. I handled this just fine but others may have a rough experience.
Steve LWas told to go to one address (2 cap America dr) only to have a paper on door saying go 3.3 Miles across town and drop at another location.
Justin BWhen choosing this location for pick up they need an earlier option. 10 am isn’t early enough when you have a big day of moving ahead of you.
Angela AThe online check in and out was delayed in letting you know what to do.
Wendy SPicking up the trailer during the COVID 19 issues was stressful and I was transferred to Fredericktown but they made the process easy. Very professional and efficient.
wiliam dVery friendly staff. Large 'storage' area for returns...easily accessible and very clean.
MICHAEL GIt would be useful if there was a sign on the door or something explaining that the actual trucks were at a different location. I did it online on a Sunday and there were no staff to help, and none answered the phone. One has to be at the location 2 Cap America drive to check in online, and do all the online paperwork, and travel across town to actually get the uhaul and finish the online process . We were lucky we even found the other location because my grandpa happened to see it when he was around town.
Dylan CTook trailer in a day early. Did not check it in. If we had not received an email alerting me to that, we would have been charged for keeping it an extra day. We had to call the day of delivery 1/15 and remind them we dropped if off 1/14 around 1630 so they would check it in.
Christy W