Nothing can improve the kindness and professionalism of Gene .
Darin E
Customer Reviews for Browns Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!
JESSE JGreat to deal with, very friendly and knowledgeable. Everything was clean good shape.
JESSE JMake sure all safety measures work properly the passenger door didn’t alert that it was not closed all the way
Joseph JMr. Brown is the Best! Answered all my questions and explained everything to me. I recommend him and U-Haul to my friends.
Dawn BExceeds expectations. Couldn't have been smoother or easier.
Scott Rvery nice people very kind and helpful I would recommend this to any of my friends and friends
Russell LPersonnel was awesome has a great experience
Rhonda CMr Brown was very helpful.
RICKY CVery customer oriented business. Prompt service
TERRY HThe nicest gentleman. He was also very helpful
Kade KBe open
BETH WAgain, great customer service.
Dennis AGreat experience with equipment and personal. Thank you 😊 for your help with my move.
murrell fExperienced, long term staff. Great guy, easy location.
LAUREL GAlways great quality and service with a smile.
Reggie GBrowns Service Station, is the best place to go if you need a U-Haul Thank you, Gene
Mark KMr. Brown is always excellent to deal with!
Brian GExcellent service from Mr. Brown! Seamless transaction from start to finish.
MICHAEL CSuperb service as always, I will be back when services are needed
Brian GMr. Brown (in Russell Springs Ky.) gives me (and others) the very BEST service humanly possible. He goes above the normal call of duty for his customers. To be honest, I have driven far to Mr. Brown's location on purpose (further than my own town's locations in Somerset, Ky.) because Mr. Brown is so helpful and professional. Your company is very blessed to have such a dedicated and professional partner such as Mr. Brown. I always look forward to doing business with him. Over the years, he has become a good friend to me...and so many others in Russell Springs. We (and U-Haul Inc.) need MORE Mr. Brown's in our business and personal lives! God Bless Mr. Brown! ...& Mr. Brown always blesses us! Sincerely, Frank Carothers, Ph.D., MBA (870) 723-7116
FRANK CThis gentleman was very courteous as always.
Robert MService was excellent and the personnel was very nice in greeting me and helping me with everything I needed
Allen SAbsolutely! This gentleman was so kind and helpful that it outshone the horrible experience I had picking up the truck in NJ. The customer service rep I spoke to on the phone today was very helpful and nice also.
Kathleen GNot a thing. Gene went out of his way to help us. Great advice to help set up our plan. Did extras to make the process easier. He was a big help, the truck worked great, clean and the right size for our job. Gene Brown is the man.
Tony SIt was a very pleasant and easy experience. I highly recommend this location.
Audrey DAs always, a pleasure doing business with Browns 5 out of 5 stars
Brian GThe owner always does a great job!
ANGELA AOwner was very helpful!!! He helped me get checked in after the bad experience the night before trying to use the selfcheck in/pick up to pick up the truck we rented failed. He fixed everything and was super nice and knowledgeable!
CANDI FThe drop off went well. The location was closed but I was able to complete the drop off very quickly using the App.
John NOne of the finest gentlemen ever and so helpful.
Mary CSame
ricky cCustomer service was Outstanding!
Todd DWaiting on refund. I rented for two days only used six hours and didn't use all the mileage alloted
Debbie EMr. Brown is the best thank you
juan aAlways available, fresh coffee, and a friendly smiling face to greet you. 5/5 star review for me
Brian GNo one nicer on earth than Mr. Brown.
Nathan MThere was sooo many trucks n trailers it was hard to find a place to park
LEOLA Bnothing
Angelia LI don’t know how you could improve the customer service was great very friendly and I will be returning for future rentals
Randy REverything was great
OSCAR PGreat experience! Great gentleman! This is what every U-Haul store should be.
Robert JThe gentleman at Browns is amazing so friendly and nice
Elwood CI did realize that I got there 15 minutes before closing but I didn't appreciate getting snapped at that he had other things to do and to hurry up.
elizabeth hMost excellent service, quick and easy!
Maria SMr. Brown is very helpful and knowledgeable of the equipment and very helpful in the entire process. If there is a rating that could be given above exceptional and higher, it would have Mr. Brown's picture right beside the meaning.
Jerry PIt was closed. I was also told to go to a W Cumberland rd site, but when I got there I was told it had closed several years ago. It was quite the run around to find the above drop of location.
mike aThe owner met me at drop off on Sunday when they were closed. Excellent. Helpful.
james tMr Brown is the BEST U-Haul manager that you all have ever partnered with! I have known him for years, and he is is very professional, kind, and dedicated. I actually drove from Somerset, Ky....to Mr. Brown's location in Russell Springs because the U-Haul vendors in Somerset are terrible. Mr. Brown gives the very BEST customer service like NO other! I would recommend that Mr. Brown be cloned (used as the perfect example) for ALL of your U-Haul outlets. The vendors in Somerset, Ky...are rude and unprofessional. Mr. Brown is the cut above...he treats all customers like they want to be treated. IF Mr. Brown ever retires, or quits...than I will also retire too! Nobody can ever replace this good man !!! He is a real asset for all of us !!! Sincerely, Frank Carothers
FRANK CAlways a pleasure doing business at Browns, always friendly and accommodating!!
Brian GI had a blown fuse to my trailer lights hook-up and didn't realize it until we did a pre-trip inspection after hooking up the trailer. The gentleman that helped me was very kind and able to get it fixed, he had a 10-amp fuse that my truck needed, after replacing the fuse everything else was fine and we were on our way. I would definitely recommend this location to anyone.
Peter AGene is the best, the best customer service.
SCOTT HCheck engine light was on. Tire on right front tire was bald from misalignment. Trucks steering wheel was steered off to the right because of misalignment. Truck smelled like cigarettes. Worst uhaul experience I’ve ever had
LANDON WUsed this location for years
Kenneth EEveryone was professional
mary wThe friendliest Uhaul service I have ever encountered. I would use over and over again. Not one complaint on the entire process.
cordell bNothing. Thie gentleman at this location is an absolute treasure!!
Chris C